Question 1

Acquiring and cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Accepted Answer

A) True 
 B)False  True

Question 2

Formulating in your mind what you are going to say next is an important part of effective listening.

Accepted Answer

A) True 
 B)False  False

Question 3

GE and Tupperware Nordic are two companies that:

Accepted Answer

A)  use centralized communication networks. 
B)  require their top managers to attend monthly seminars on effective communication. 
C)  operate successfully without using any form of social media. 
D)  use social media as an effective employee engagement tool. 
E)  have a strong commitment to social responsibility through a "Go Green" philosophy. 
A)  use centralized communication networks. 
B)  require their top managers to attend monthly seminars on effective communication. 
C)  operate successfully without using any form of social media. 
D)  use social media as an effective employee engagement tool. 
E)  have a strong commitment to social responsibility through a "Go Green" philosophy. D

Question 4

Types of information generally communicated upward include performance reports, suggestions for improvement, and performance feedback.

Accepted Answer

A) True 
 B)False

Question 5

A poor listener listens to central themes.

Accepted Answer

A) True 
 B)False

Question 6

In the communication process, which of the following has the responsibility to decode the symbols to interpret the meaning of the message?

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman 
A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman

Question 7

Which of the following statements about gender differences in communication is true?

Accepted Answer

A)  Men's conversations tend to focus on hierarchy. 
B)  When men make decisions, they tend to process and think of options out loud. 
C)  When a woman nods, it means that she agrees. 
D)  For most men, conversation is primarily a language of rapport. 
E)  Men typically score higher than women on abilities such as fostering communication and listening. 
A)  Men's conversations tend to focus on hierarchy. 
B)  When men make decisions, they tend to process and think of options out loud. 
C)  When a woman nods, it means that she agrees. 
D)  For most men, conversation is primarily a language of rapport. 
E)  Men typically score higher than women on abilities such as fostering communication and listening.

Question 8

Routine messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

Accepted Answer

A) True 
 B)False

Question 9

__________ refers to messages and information sent from top management down to subordinates.

Accepted Answer

Downward c

Question 10

Performance reports and suggestions for improvement are two typical areas of upward communication.

Accepted Answer

A) True 
 B)False

Question 11

When a message is highly important, managers often use __________, sending the same message using different channels.

Accepted Answer

redundant

Question 12

Upward communication is usually used to communicate information about all of the following except:

Accepted Answer

A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes. 
A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes.

Question 13

Research found which source of communication cues during face-to-face communication has the most weight in message interpretation?

Accepted Answer

A)  The pitch of a person's voice 
B)  The actual spoken words 
C)  Posture 
D)  Facial expressions 
E)  The tone of a person's voice 
A)  The pitch of a person's voice 
B)  The actual spoken words 
C)  Posture 
D)  Facial expressions 
E)  The tone of a person's voice

Question 14

Without feedback, the communication cycle is incomplete.

Accepted Answer

A) True 
 B)False

Question 15

Most organizations take pains to build in healthy channels for upward communication.

Accepted Answer

A) True 
 B)False

Question 16

Although about 75 percent of effective communication is listening, most people spend only 30 to 40 percent of their time listening.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is the richest medium for communication?

Accepted Answer

A)  Telephone conversations 
B)  Face-to-face discussion 
C)  Electronic media 
D)  Written media 
E)  Voice mail 
A)  Telephone conversations 
B)  Face-to-face discussion 
C)  Electronic media 
D)  Written media 
E)  Voice mail

Question 18

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Accepted Answer

A)  Virtual communication 
B)  Grapevine communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication 
A)  Virtual communication 
B)  Grapevine communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication

Question 19

Strategic conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Accepted Answer

A) True 
 B)False

Question 20

Words are the largest part of human communication.

Accepted Answer

A) True 
 B)False

Acquiring and cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Formulating in your mind what you are going to say next is an important part of effective listening.

GE and Tupperware Nordic are two companies that:

Types of information generally communicated upward include performance reports, suggestions for improvement, and performance feedback.

A poor listener listens to central themes.

In the communication process, which of the following has the responsibility to decode the symbols to interpret the meaning of the message?

Which of the following statements about gender differences in communication is true?

Routine messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

__________ refers to messages and information sent from top management down to subordinates.

Performance reports and suggestions for improvement are two typical areas of upward communication.

When a message is highly important, managers often use __________, sending the same message using different channels.

Upward communication is usually used to communicate information about all of the following except:

Research found which source of communication cues during face-to-face communication has the most weight in message interpretation?

Without feedback, the communication cycle is incomplete.

Most organizations take pains to build in healthy channels for upward communication.

Although about 75 percent of effective communication is listening, most people spend only 30 to 40 percent of their time listening.

Which of the following is the richest medium for communication?

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Strategic conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Words are the largest part of human communication.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

Acquiring and cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Formulating in your mind what you are going to say next is an important part of effective listening.

GE and Tupperware Nordic are two companies that:

Types of information generally communicated upward include performance reports, suggestions for improvement, and performance feedback.

A poor listener listens to central themes.

In the communication process, which of the following has the responsibility to decode the symbols to interpret the meaning of the message?

Which of the following statements about gender differences in communication is true?

Routine messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

__________ refers to messages and information sent from top management down to subordinates.

Performance reports and suggestions for improvement are two typical areas of upward communication.

When a message is highly important, managers often use __________, sending the same message using different channels.

Upward communication is usually used to communicate information about all of the following except:

Research found which source of communication cues during face-to-face communication has the most weight in message interpretation?

Without feedback, the communication cycle is incomplete.

Most organizations take pains to build in healthy channels for upward communication.

Although about 75 percent of effective communication is listening, most people spend only 30 to 40 percent of their time listening.

Which of the following is the richest medium for communication?

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Strategic conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Words are the largest part of human communication.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters