Question 1

Which of the following is not a characteristic of effective goals?

Accepted Answer

A)  Goals should be challenging but not unreasonably difficult. 
B)  Goals should be set for every aspect of employee behavior. 
C)  Goals should be specific and measurable. 
D)  Goals should be designed so that they can be translated into measurement of key results areas. 
E)  Goals should be linked to rewards. 
A)  Goals should be challenging but not unreasonably difficult. 
B)  Goals should be set for every aspect of employee behavior. 
C)  Goals should be specific and measurable. 
D)  Goals should be designed so that they can be translated into measurement of key results areas. 
E)  Goals should be linked to rewards. B

Question 2

__________ define the action steps by which the company intends to attain strategic goals.

Accepted Answer

Strategic plans

Question 3

A(n) __________ refers to a desired future circumstance or condition that the organization attempts to realize.

Accepted Answer

A)  plan 
B)  vision statement 
C)  goal 
D)  mission statement 
E)  idea 
A)  plan 
B)  vision statement 
C)  goal 
D)  mission statement 
E)  idea C

Question 4

Many firms engage in __________ to prepare the organization, its managers, and its employees to cope with sudden catastrophic events that could destroy the firm if a crisis-response plan were not in place.

Accepted Answer

The answer of Many firms engage in __________ to prepare...

Question 5

The overall planning process:

Accepted Answer

A)  begins with the development of operational goals. 
B)  prevents managers from thinking merely in terms of day-to-day activities. 
C)  begins with defining tactical plans and objectives. 
D)  is the responsibility of top managers only. 
E)  none of these. 
A)  begins with the development of operational goals. 
B)  prevents managers from thinking merely in terms of day-to-day activities. 
C)  begins with defining tactical plans and objectives. 
D)  is the responsibility of top managers only. 
E)  none of these.

Question 6

Katelynn Kareem
Managers at WXYZ just announced that the new management program would be focused around management by objectives (MBO) concepts. Katelynn Kareem had been a manager at WXYZ for 10 years, and she was not certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment.
-Katelynn can anticipate enjoying the advantages of MBO, which include:

Accepted Answer

A)  focused manager and employee efforts on activities that will lead to goal attainment. 
B)  improved performance at all company levels. 
C)  improved employee motivation. 
D)  alignment of individual and departmental goals with company goals. 
E)  all of these. 
A)  focused manager and employee efforts on activities that will lead to goal attainment. 
B)  improved performance at all company levels. 
C)  improved employee motivation. 
D)  alignment of individual and departmental goals with company goals. 
E)  all of these.

Question 7

Darren set goals for each of his employees. Each employee ended up with at least 25 goals. This process violates which of the following criteria for effective goals?

Accepted Answer

A)  Specific and measurable 
B)  Challenging but realistic 
C)  Cover key result areas 
D)  Defined time period 
E)  Linked to rewards 
A)  Specific and measurable 
B)  Challenging but realistic 
C)  Cover key result areas 
D)  Defined time period 
E)  Linked to rewards

Question 8

Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.

Accepted Answer

A) True 
 B)False

Question 9

__________ are typically responsible for establishing strategic goals and plans.

Accepted Answer

A)  Middle managers 
B)  The board of directors 
C)  Consultants 
D)  Top managers 
E)  Individual departments and employees 
A)  Middle managers 
B)  The board of directors 
C)  Consultants 
D)  Top managers 
E)  Individual departments and employees

Question 10

Trend management involves looking at current trends and visualizing future possibilities.

Accepted Answer

A) True 
 B)False

Question 11

A(n) __________ is the basis for the strategic level of goals and plans, which in turn shapes the __________ and the __________.

Accepted Answer

A)  goal; mission; tactical level 
B)  objective; operational level; mission 
C)  operational goal; mission; tactical level 
D)  mission; tactical level; operational level 
E)  tactical plan; operational level; mission 
A)  goal; mission; tactical level 
B)  objective; operational level; mission 
C)  operational goal; mission; tactical level 
D)  mission; tactical level; operational level 
E)  tactical plan; operational level; mission

Question 12

Operational planning specifies plans for department managers, supervisors, and individual employees.

Accepted Answer

A) True 
 B)False

Question 13

The planning process starts with:

Accepted Answer

A)  a formal mission that defines the basic purpose of the organization. 
B)  tactical planning. 
C)  strategic planning. 
D)  operational planning. 
E)  controlling performance. 
A)  a formal mission that defines the basic purpose of the organization. 
B)  tactical planning. 
C)  strategic planning. 
D)  operational planning. 
E)  controlling performance.

Question 14

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Accepted Answer

A) True 
 B)False

Question 15

Alabama Airlines has three planning experts who help division managers develop their own division goals and plans. Serving as consultants to the divisions, the planning experts give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?

Accepted Answer

A)  Centralized planning 
B)  Decentralized planning 
C)  Planning task force 
D)  Performance dashboards 
E)  None of these 
A)  Centralized planning 
B)  Decentralized planning 
C)  Planning task force 
D)  Performance dashboards 
E)  None of these

Question 16

Building good relationships with suppliers and partners would be considered an internal business process goal.

Accepted Answer

A) True 
 B)False

Question 17

You are violating which of the following characteristics of effective goals when you attempt to create goals for every aspect of employee behavior?

Accepted Answer

A)  Specific and measurable 
B)  Linked to rewards 
C)  Defined time period 
D)  Cover key result areas 
E)  Challenging but realistic 
A)  Specific and measurable 
B)  Linked to rewards 
C)  Defined time period 
D)  Cover key result areas 
E)  Challenging but realistic

Question 18

Prevention and preparation are the two stages of crisis management.

Accepted Answer

A) True 
 B)False

Question 19

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of:

Accepted Answer

A)  operational goals. 
B)  tactical goals. 
C)  strategic goals. 
D)  operational plans. 
E)  none of these. 
A)  operational goals. 
B)  tactical goals. 
C)  strategic goals. 
D)  operational plans. 
E)  none of these.

Question 20

An action plan defines the course of action needed to achieve the stated goals.

Accepted Answer

A) True 
 B)False

Which of the following is not a characteristic of effective goals?

__________ define the action steps by which the company intends to attain strategic goals.

A(n) __________ refers to a desired future circumstance or condition that the organization attempts to realize.

Many firms engage in __________ to prepare the organization, its managers, and its employees to cope with sudden catastrophic events that could destroy the firm if a crisis-response plan were not in place.

The overall planning process:

Darren set goals for each of his employees. Each employee ended up with at least 25 goals. This process violates which of the following criteria for effective goals?

Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.

__________ are typically responsible for establishing strategic goals and plans.

Trend management involves looking at current trends and visualizing future possibilities.

A(n) is the basis for the strategic level of goals and plans, which in turn shapes the and the __.

Operational planning specifies plans for department managers, supervisors, and individual employees.

The planning process starts with:

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Building good relationships with suppliers and partners would be considered an internal business process goal.

You are violating which of the following characteristics of effective goals when you attempt to create goals for every aspect of employee behavior?

Prevention and preparation are the two stages of crisis management.

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of:

An action plan defines the course of action needed to achieve the stated goals.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 7: Planning and Global Setting

Which of the following is not a characteristic of effective goals?

__________ define the action steps by which the company intends to attain strategic goals.

A(n) __________ refers to a desired future circumstance or condition that the organization attempts to realize.

Many firms engage in __________ to prepare the organization, its managers, and its employees to cope with sudden catastrophic events that could destroy the firm if a crisis-response plan were not in place.

The overall planning process:

Darren set goals for each of his employees. Each employee ended up with at least 25 goals. This process violates which of the following criteria for effective goals?

Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.

__________ are typically responsible for establishing strategic goals and plans.

Trend management involves looking at current trends and visualizing future possibilities.

A(n) __________ is the basis for the strategic level of goals and plans, which in turn shapes the __________ and the __________.

Operational planning specifies plans for department managers, supervisors, and individual employees.

The planning process starts with:

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Building good relationships with suppliers and partners would be considered an internal business process goal.

You are violating which of the following characteristics of effective goals when you attempt to create goals for every aspect of employee behavior?

Prevention and preparation are the two stages of crisis management.

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of:

An action plan defines the course of action needed to achieve the stated goals.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

A(n) is the basis for the strategic level of goals and plans, which in turn shapes the and the __.