Question 1

Which of the following features of word processing software is used for captions,callouts,and margin notes?

Accepted Answer

A) tables 
B) objects 
C) headers 
D) text boxes 
E) footers 
A) tables 
B) objects 
C) headers 
D) text boxes 
E) footers

Question 2

Hedging statements are used when the writer wants to avoid stating a judgment as fact.

Accepted Answer

A) True 
 B)False

Question 3

List and explain the four techniques for making documents more concise.

Accepted Answer

The four techniques are:
• Delete unnece

Question 4

Identify the faulty construction in the following sentence: Our students receive encouragement to improve their performance.

Accepted Answer

A) hedging 
B) parallelism 
C) dangling modifier 
D) camouflaged verb 
E) intensification 
A) hedging 
B) parallelism 
C) dangling modifier 
D) camouflaged verb 
E) intensification

Question 5

As a reporter,Emily often files stories before all the facts are known.To avoid legal repercussions,Emily uses words and phrases like "alleged," "it is believed," and "apparent" to qualify statements.This is known as ________.

Accepted Answer

A) parallelism 
B) a camouflaged verb 
C) hedging 
D) a dangling modifier 
E) boosting 
A) parallelism 
B) a camouflaged verb 
C) hedging 
D) a dangling modifier 
E) boosting

Question 6

Which of the following is a disadvantage of long sentences?

Accepted Answer

A) They can be processed quickly and are easier for readers to skim through. 
B) Too many long sentences in a row can make writing choppy and disconnected. 
C) They lack the informative power of short sentences. 
D) They are difficult for nonnative speakers to understand. 
E) They have more informative power than short sentences. 
A) They can be processed quickly and are easier for readers to skim through. 
B) Too many long sentences in a row can make writing choppy and disconnected. 
C) They lack the informative power of short sentences. 
D) They are difficult for nonnative speakers to understand. 
E) They have more informative power than short sentences.

Question 7

Which of the following statements about proofreading is true?

Accepted Answer

A) Reading pages backward or aloud is not an efficient way of proofreading. 
B) Placing a finger under each word while reading can slow down proofreading and is not recommended. 
C) Proofreaders should focus on a different aspect each time they go through a document. 
D) Proofreaders should make all the necessary changes in just one thorough check of the document. 
E) A document should be proofread as soon as it is written, so that the material remains fresh. 
A) Reading pages backward or aloud is not an efficient way of proofreading. 
B) Placing a finger under each word while reading can slow down proofreading and is not recommended. 
C) Proofreaders should focus on a different aspect each time they go through a document. 
D) Proofreaders should make all the necessary changes in just one thorough check of the document. 
E) A document should be proofread as soon as it is written, so that the material remains fresh.

Question 8

Which of the following sentences uses unparallel construction?

Accepted Answer

A) She enjoys singing, dancing, and reading. 
B) He needed to format the report, bind the document, and turn it in to his supervisor. 
C) He opened the office, checked the mail, and was turning on the computers. 
D) After completing the survey and finishing the exam, he went home. 
E) At camp, the children played sports and learned crafts. 
A) She enjoys singing, dancing, and reading. 
B) He needed to format the report, bind the document, and turn it in to his supervisor. 
C) He opened the office, checked the mail, and was turning on the computers. 
D) After completing the survey and finishing the exam, he went home. 
E) At camp, the children played sports and learned crafts.

Question 9

List and briefly describe the nine techniques for editing for clarity.

Accepted Answer

The nine techniques are:
• Break up over

Question 10

Which of the following advice is NOT helpful while proofreading a document?

Accepted Answer

A) proofread as soon as writing is complete 
B) avoid reading large amounts of material in one sitting 
C) focus on high-priority items like names and dates 
D) make multiple passes through the document 
E) read the document aloud or read the pages backwards to keep from missing errors 
A) proofread as soon as writing is complete 
B) avoid reading large amounts of material in one sitting 
C) focus on high-priority items like names and dates 
D) make multiple passes through the document 
E) read the document aloud or read the pages backwards to keep from missing errors

Question 11

Graphical elements that precede each item in a list are known as ________.

Accepted Answer

A) call-outs 
B) wikis 
C) buttons 
D) bullets 
E) captions 
A) call-outs 
B) wikis 
C) buttons 
D) bullets 
E) captions

Question 12

Which of the following types of text alignment is more commonly used in business documents?

Accepted Answer

A) flush right with a ragged-left margin 
B) justified 
C) flush on both the left and right 
D) centered 
E) flush left with a ragged-right margin 
A) flush right with a ragged-left margin 
B) justified 
C) flush on both the left and right 
D) centered 
E) flush left with a ragged-right margin

Question 13

Long sentences ________.

Accepted Answer

A) are easier for nonnative speakers to interpret 
B) are the best way to convey complex ideas 
C) can make writing choppy and disconnected 
D) are easier to understand than short sentences 
E) are easier to skim through than short sentences 
A) are easier for nonnative speakers to interpret 
B) are the best way to convey complex ideas 
C) can make writing choppy and disconnected 
D) are easier to understand than short sentences 
E) are easier to skim through than short sentences

Question 14

Robert is writing an instruction manual for a line of power tools.Though the manual is in English,it will be used by people from many different countries.What should Robert do to improve the readability of the document?

Accepted Answer

A) He should use mostly medium-length sentences to show relationships among ideas. 
B) He should use only short sentences in order to explain the concepts clearly. 
C) He should use only long or medium-length sentences as the processes are complex. 
D) He should primarily use short sentences, but vary sentence length as required. 
E) He should use mainly long sentences, as he is explaining complicated processes. 
A) He should use mostly medium-length sentences to show relationships among ideas. 
B) He should use only short sentences in order to explain the concepts clearly. 
C) He should use only long or medium-length sentences as the processes are complex. 
D) He should primarily use short sentences, but vary sentence length as required. 
E) He should use mainly long sentences, as he is explaining complicated processes.

Question 15

Which of the following statements about the organization of a message is true?

Accepted Answer

A) Formal or academic messages do not need strong opening or closing sections, the audience only notices the middle portion. 
B) The beginning and end of messages have the greatest impact on the audience and hence should receive the most attention during revision. 
C) The subject and purpose of the message should be confined to the middle portion, while the conclusion should help readers understand how the message is organized. 
D) The middle portion of the message contains the main idea and argument, and hence has the greatest impact on the audience. 
E) The end of the message should convey the subject and purpose of the message, while the beginning of the message has the least impact on the audience. 
A) Formal or academic messages do not need strong opening or closing sections, the audience only notices the middle portion. 
B) The beginning and end of messages have the greatest impact on the audience and hence should receive the most attention during revision. 
C) The subject and purpose of the message should be confined to the middle portion, while the conclusion should help readers understand how the message is organized. 
D) The middle portion of the message contains the main idea and argument, and hence has the greatest impact on the audience. 
E) The end of the message should convey the subject and purpose of the message, while the beginning of the message has the least impact on the audience.

Question 16

The ________ feature can highlight items you should consider changing,such as passive voice,long sentences,and words that tend to be misused.

Accepted Answer

A) grammar check 
B) spell check 
C) thesaurus 
D) revision tracking 
E) autosummary 
A) grammar check 
B) spell check 
C) thesaurus 
D) revision tracking 
E) autosummary

Question 17

Which of the following suggestions will NOT make your message more concise?

Accepted Answer

A) Use short words and phrases. 
B) Eliminate redundancies. 
C) Use double modifiers. 
D) Delete unnecessary words. 
E) Avoid dangling modifiers. 
A) Use short words and phrases. 
B) Eliminate redundancies. 
C) Use double modifiers. 
D) Delete unnecessary words. 
E) Avoid dangling modifiers.

Question 18

Which of the following is an advantage of long sentences?

Accepted Answer

A) Long sentences can be processed quickly. 
B) Long sentences are the best way to list a number of related points. 
C) Long sentences are easier for nonnative speakers to understand. 
D) Long sentences are easier for readers to skim through. 
E) Long sentences are useful when writing needs "punch" and a quick pace. 
A) Long sentences can be processed quickly. 
B) Long sentences are the best way to list a number of related points. 
C) Long sentences are easier for nonnative speakers to understand. 
D) Long sentences are easier for readers to skim through. 
E) Long sentences are useful when writing needs "punch" and a quick pace.

Question 19

One method of proofreading is to read the page backwards to help you focus on every single word.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is true regarding justified type?

Accepted Answer

A) It produces an informal look and is easier to read. 
B) It is flush right with a ragged-left margin. 
C) It is placed flush left, with a ragged-right margin. 
D) It is able to accommodate more text in a given space. 
E) It is used in business documents as it is easy to format. 
A) It produces an informal look and is easier to read. 
B) It is flush right with a ragged-left margin. 
C) It is placed flush left, with a ragged-right margin. 
D) It is able to accommodate more text in a given space. 
E) It is used in business documents as it is easy to format.

Which of the following features of word processing software is used for captions,callouts,and margin notes?

Hedging statements are used when the writer wants to avoid stating a judgment as fact.

List and explain the four techniques for making documents more concise.

Identify the faulty construction in the following sentence: Our students receive encouragement to improve their performance.

As a reporter,Emily often files stories before all the facts are known.To avoid legal repercussions,Emily uses words and phrases like "alleged," "it is believed," and "apparent" to qualify statements.This is known as ________.

Which of the following is a disadvantage of long sentences?

Which of the following statements about proofreading is true?

Which of the following sentences uses unparallel construction?

List and briefly describe the nine techniques for editing for clarity.

Which of the following advice is NOT helpful while proofreading a document?

Graphical elements that precede each item in a list are known as ________.

Which of the following types of text alignment is more commonly used in business documents?

Long sentences ________.

Robert is writing an instruction manual for a line of power tools.Though the manual is in English,it will be used by people from many different countries.What should Robert do to improve the readability of the document?

Which of the following statements about the organization of a message is true?

The ________ feature can highlight items you should consider changing,such as passive voice,long sentences,and words that tend to be misused.

Which of the following suggestions will NOT make your message more concise?

Which of the following is an advantage of long sentences?

One method of proofreading is to read the page backwards to help you focus on every single word.

Which of the following statements is true regarding justified type?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 5: Completing Business Messages

Which of the following features of word processing software is used for captions,callouts,and margin notes?

Hedging statements are used when the writer wants to avoid stating a judgment as fact.

List and explain the four techniques for making documents more concise.

Identify the faulty construction in the following sentence: Our students receive encouragement to improve their performance.

As a reporter,Emily often files stories before all the facts are known.To avoid legal repercussions,Emily uses words and phrases like "alleged," "it is believed," and "apparent" to qualify statements.This is known as ________.

Which of the following is a disadvantage of long sentences?

Which of the following statements about proofreading is true?

Which of the following sentences uses unparallel construction?

List and briefly describe the nine techniques for editing for clarity.

Which of the following advice is NOT helpful while proofreading a document?

Graphical elements that precede each item in a list are known as ________.

Which of the following types of text alignment is more commonly used in business documents?

Long sentences ________.

Robert is writing an instruction manual for a line of power tools.Though the manual is in English,it will be used by people from many different countries.What should Robert do to improve the readability of the document?

Which of the following statements about the organization of a message is true?

The ________ feature can highlight items you should consider changing,such as passive voice,long sentences,and words that tend to be misused.

Which of the following suggestions will NOT make your message more concise?

Which of the following is an advantage of long sentences?

One method of proofreading is to read the page backwards to help you focus on every single word.

Which of the following statements is true regarding justified type?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters