Question 1

________ refers to the physical design of letters,numbers,and other text characters.

Accepted Answer

A) Wiki 
B) Revision tracking 
C) White space 
D) Typeface 
E) Hedging 
A) Wiki 
B) Revision tracking 
C) White space 
D) Typeface 
E) Hedging

Question 2

A(n)________ compares your document with an electronic dictionary,highlights unrecognized words,and can be used to find typos in a document.

Accepted Answer

A) thesaurus 
B) style checker 
C) autosummarizer 
D) revision tracker 
E) spell checker 
A) thesaurus 
B) style checker 
C) autosummarizer 
D) revision tracker 
E) spell checker

Question 3

Jacob is designing a page in the company newsletter that informs employees about a new company policy.The subject is fairly complex,and requires a lot of explanation,but Jacob cannot use more than one page.Which of the following alignments will help Jacob fit in the maximum number of words?

Accepted Answer

A) flush right with a ragged-left margin 
B) centered 
C) flush left with a ragged-right margin 
D) justified 
E) centered with a ragged-right margin 
A) flush right with a ragged-left margin 
B) centered 
C) flush left with a ragged-right margin 
D) justified 
E) centered with a ragged-right margin

Question 4

Magazines and newspapers generally use justified type because ________.

Accepted Answer

A) it produces large gaps between words in a column 
B) it decreases the amount of white space along the right margin 
C) it can accommodate more text in a given space 
D) it produces hyphenation at the ends of lines 
E) it produces a less formal, more contemporary look 
A) it produces large gaps between words in a column 
B) it decreases the amount of white space along the right margin 
C) it can accommodate more text in a given space 
D) it produces hyphenation at the ends of lines 
E) it produces a less formal, more contemporary look

Question 5

Which of the following statements about sentence length is true?

Accepted Answer

A) Medium sentences can lack the punch of short sentences and the informative power of longer sentences. 
B) Medium-length sentences are often the best way to convey complex ideas, to list a number of related points, or to summarize or preview information. 
C) Long sentences can be processed quickly and are easier for nonnative speakers and translators to interpret. 
D) Too many long sentences in a row can make your writing feel choppy and disconnected. 
E) Short sentences are often the best way to convey complex ideas or to summarize or preview information. 
A) Medium sentences can lack the punch of short sentences and the informative power of longer sentences. 
B) Medium-length sentences are often the best way to convey complex ideas, to list a number of related points, or to summarize or preview information. 
C) Long sentences can be processed quickly and are easier for nonnative speakers and translators to interpret. 
D) Too many long sentences in a row can make your writing feel choppy and disconnected. 
E) Short sentences are often the best way to convey complex ideas or to summarize or preview information.

Question 6

One effective way to clarify your sentences and improve clarity is to string many nouns together as modifiers.

Accepted Answer

A) True 
 B)False

Question 7

In a list,bullets are preferred over numbers,unless ________.

Accepted Answer

A) the list is brief-less than five items long 
B) specific list items will be referenced later 
C) the list deals with complex concepts 
D) the list uses parallelism 
E) individual items in the list are long 
A) the list is brief-less than five items long 
B) specific list items will be referenced later 
C) the list deals with complex concepts 
D) the list uses parallelism 
E) individual items in the list are long

Question 8

In which of the following cases would a list be the most effective way of organizing information?

Accepted Answer

A) You are describing your favorite TV show. 
B) You have to write about a person who inspired you. 
C) You are writing to a friend about your holiday plans. 
D) You have to describe a recent victory by your home team. 
E) You are documenting the steps in a process. 
A) You are describing your favorite TV show. 
B) You have to write about a person who inspired you. 
C) You are writing to a friend about your holiday plans. 
D) You have to describe a recent victory by your home team. 
E) You are documenting the steps in a process.

Question 9

When revising a document,you must ________.

Accepted Answer

A) first read it to evaluate its overall effectiveness and tone 
B) first look carefully for grammatical errors 
C) read it just once to finish quickly 
D) pay closest attention to spelling 
E) only skim through it to check formatting 
A) first read it to evaluate its overall effectiveness and tone 
B) first look carefully for grammatical errors 
C) read it just once to finish quickly 
D) pay closest attention to spelling 
E) only skim through it to check formatting

Question 10

Use the word "can" instead of the phrase "you have the capability" to make your sentence more concise and avoid ________.

Accepted Answer

A) parallelism 
B) a "you" statement 
C) wordy phrases 
D) using too many pronouns 
E) hedging 
A) parallelism 
B) a "you" statement 
C) wordy phrases 
D) using too many pronouns 
E) hedging

Question 11

Which of the following statements about improving readability is true?

Accepted Answer

A) Grammatically parallel headings and bullets reduce readability and should not be used. 
B) The greater the complexity of a document, the fewer headings and subheadings it should have. 
C) Long sentences are the best way to convey complex ideas or list a number of related points. 
D) One-sentence paragraphs are easy to understand and should be used widely in business writing. 
E) Bulleted lists should only be used when items are ranked; numbered lists are preferred. 
A) Grammatically parallel headings and bullets reduce readability and should not be used. 
B) The greater the complexity of a document, the fewer headings and subheadings it should have. 
C) Long sentences are the best way to convey complex ideas or list a number of related points. 
D) One-sentence paragraphs are easy to understand and should be used widely in business writing. 
E) Bulleted lists should only be used when items are ranked; numbered lists are preferred.

Question 12

Jamie has completed the first draft of a document for her company and must now revise it.What advice should you give Jamie about the revision process?

Accepted Answer

A) She should begin by checking the message for spelling and grammar errors and concentrate on increasing readability. 
B) She should begin revising the first draft as soon as she completes it, so that the material is fresh in her mind. 
C) She should check the message to see if all the points are in logical order and the content is organized correctly. 
D) Grammar and spelling are not very important if the message uses electronic media, as modern audiences are pressed for time. 
E) Messages using print media must first be checked for formatting to ensure that the document is visually pleasing. 
A) She should begin by checking the message for spelling and grammar errors and concentrate on increasing readability. 
B) She should begin revising the first draft as soon as she completes it, so that the material is fresh in her mind. 
C) She should check the message to see if all the points are in logical order and the content is organized correctly. 
D) Grammar and spelling are not very important if the message uses electronic media, as modern audiences are pressed for time. 
E) Messages using print media must first be checked for formatting to ensure that the document is visually pleasing.

Question 13

________ type is rarely used for text paragraphs,but is commonly used for headings and subheadings.

Accepted Answer

A) Flush left 
B) Ragged-right 
C) Centered 
D) Flush right 
E) Justified 
A) Flush left 
B) Ragged-right 
C) Centered 
D) Flush right 
E) Justified

Question 14

Which of the following is an element of type style?

Accepted Answer

A) revision tracking 
B) parallelism 
C) boldface 
D) hedging 
E) margin 
A) revision tracking 
B) parallelism 
C) boldface 
D) hedging 
E) margin

Question 15

Word combinations that say the same thing twice,such as "round in shape," are known as redundancies.

Accepted Answer

A) True 
 B)False

Question 16

Explain the influence of sentence length on readability and keeping readers' interest.

Accepted Answer

Varying sentence length is a good way to

Question 17

To keep your message as clear and as concise as possible,keep the subject and the predicate of a sentence as far away as possible.

Accepted Answer

A) True 
 B)False

Question 18

Jacob's teacher asked him to rewrite his book report to make it clear and concise.He asks his friends for advice about editing his document.Which of the following recommendations is useful for Jacob?

Accepted Answer

A) Verbs should be changed into nouns or adjectives wherever possible. 
B) Hedging can strengthen your argument if you are sure of your facts. 
C) Avoid parallelism, it makes sentences more difficult to read. 
D) Keep the subject and predicate of the sentence as close together as possible. 
E) Nouns are useful modifiers, so stringing many nouns together increases clarity. 
A) Verbs should be changed into nouns or adjectives wherever possible. 
B) Hedging can strengthen your argument if you are sure of your facts. 
C) Avoid parallelism, it makes sentences more difficult to read. 
D) Keep the subject and predicate of the sentence as close together as possible. 
E) Nouns are useful modifiers, so stringing many nouns together increases clarity.

Question 19

In which of the following cases would a numbered list be more appropriate than a bulleted list?

Accepted Answer

A) You are listing the benefits of a new software application that was installed for all employees. 
B) You are listing the ten largest countries in the world in terms of area. 
C) You are listing the advantages of globalization for Third World countries. 
D) You are listing the items you need to take on holiday. 
E) You are listing the causes of the Second World War. 
A) You are listing the benefits of a new software application that was installed for all employees. 
B) You are listing the ten largest countries in the world in terms of area. 
C) You are listing the advantages of globalization for Third World countries. 
D) You are listing the items you need to take on holiday. 
E) You are listing the causes of the Second World War.

Question 20

Which of the following statements about using paragraphs in business writing is true?

Accepted Answer

A) One-sentence paragraphs should be used rarely, and only for emphasis. 
B) Using short paragraphs is preferred, as this makes the use of transitions unnecessary. 
C) One-sentence paragraphs are not recommended and should never be used in business writing. 
D) For complicated subjects, long paragraphs help readers maintain a train of thought and prevent distraction. 
E) Long paragraphs are easier to read and can help to emphasize an idea or concept. 
A) One-sentence paragraphs should be used rarely, and only for emphasis. 
B) Using short paragraphs is preferred, as this makes the use of transitions unnecessary. 
C) One-sentence paragraphs are not recommended and should never be used in business writing. 
D) For complicated subjects, long paragraphs help readers maintain a train of thought and prevent distraction. 
E) Long paragraphs are easier to read and can help to emphasize an idea or concept.

________ refers to the physical design of letters,numbers,and other text characters.

A(n)________ compares your document with an electronic dictionary,highlights unrecognized words,and can be used to find typos in a document.

Jacob is designing a page in the company newsletter that informs employees about a new company policy.The subject is fairly complex,and requires a lot of explanation,but Jacob cannot use more than one page.Which of the following alignments will help Jacob fit in the maximum number of words?

Magazines and newspapers generally use justified type because ________.

Which of the following statements about sentence length is true?

One effective way to clarify your sentences and improve clarity is to string many nouns together as modifiers.

In a list,bullets are preferred over numbers,unless ________.

In which of the following cases would a list be the most effective way of organizing information?

When revising a document,you must ________.

Use the word "can" instead of the phrase "you have the capability" to make your sentence more concise and avoid ________.

Which of the following statements about improving readability is true?

Jamie has completed the first draft of a document for her company and must now revise it.What advice should you give Jamie about the revision process?

________ type is rarely used for text paragraphs,but is commonly used for headings and subheadings.

Which of the following is an element of type style?

Word combinations that say the same thing twice,such as "round in shape," are known as redundancies.

Explain the influence of sentence length on readability and keeping readers' interest.

To keep your message as clear and as concise as possible,keep the subject and the predicate of a sentence as far away as possible.

Jacob's teacher asked him to rewrite his book report to make it clear and concise.He asks his friends for advice about editing his document.Which of the following recommendations is useful for Jacob?

In which of the following cases would a numbered list be more appropriate than a bulleted list?

Which of the following statements about using paragraphs in business writing is true?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 5: Completing Business Messages

________ refers to the physical design of letters,numbers,and other text characters.

A(n)________ compares your document with an electronic dictionary,highlights unrecognized words,and can be used to find typos in a document.

Jacob is designing a page in the company newsletter that informs employees about a new company policy.The subject is fairly complex,and requires a lot of explanation,but Jacob cannot use more than one page.Which of the following alignments will help Jacob fit in the maximum number of words?

Magazines and newspapers generally use justified type because ________.

Which of the following statements about sentence length is true?

One effective way to clarify your sentences and improve clarity is to string many nouns together as modifiers.

In a list,bullets are preferred over numbers,unless ________.

In which of the following cases would a list be the most effective way of organizing information?

When revising a document,you must ________.

Use the word "can" instead of the phrase "you have the capability" to make your sentence more concise and avoid ________.

Which of the following statements about improving readability is true?

Jamie has completed the first draft of a document for her company and must now revise it.What advice should you give Jamie about the revision process?

________ type is rarely used for text paragraphs,but is commonly used for headings and subheadings.

Which of the following is an element of type style?

Word combinations that say the same thing twice,such as "round in shape," are known as redundancies.

Explain the influence of sentence length on readability and keeping readers' interest.

To keep your message as clear and as concise as possible,keep the subject and the predicate of a sentence as far away as possible.

Jacob's teacher asked him to rewrite his book report to make it clear and concise.He asks his friends for advice about editing his document.Which of the following recommendations is useful for Jacob?

In which of the following cases would a numbered list be more appropriate than a bulleted list?

Which of the following statements about using paragraphs in business writing is true?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters