Question 1

Which of the following sentences uses hedging?

Accepted Answer

A) The deadline is next Tuesday. 
B) The driver was responsible for the accident. 
C) The financial statement needs to have two sections. 
D) The report seems to be incomplete. 
E) Our policy does not cover that event. 
A) The deadline is next Tuesday. 
B) The driver was responsible for the accident. 
C) The financial statement needs to have two sections. 
D) The report seems to be incomplete. 
E) Our policy does not cover that event.

Question 2

Varying sentence length is a good way to maintain reader interest.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true for creating readable lists?

Accepted Answer

A) Long sentences should be used to increase the likelihood that readers will find the key points. 
B) Use one-sentence paragraphs for emphasis. 
C) Skimming is more difficult with bulleted lists. 
D) Introductions are avoided as lists enable skimming. 
E) Using parallelism makes it easier for readers to skim through lists. 
A) Long sentences should be used to increase the likelihood that readers will find the key points. 
B) Use one-sentence paragraphs for emphasis. 
C) Skimming is more difficult with bulleted lists. 
D) Introductions are avoided as lists enable skimming. 
E) Using parallelism makes it easier for readers to skim through lists.

Question 4

Quick proofreading ensures quality because large amounts of material can be reviewed in one sitting.Moreover,this method of proofreading is beneficial when you're tired.

Accepted Answer

A) True 
 B)False

Question 5

The phrase "final outcome" is an example of a dangling modifier.

Accepted Answer

A) True 
 B)False

Question 6

Writers should avoid using parallelism in bulleted lists.

Accepted Answer

A) True 
 B)False

Question 7

Isabel has written a long report on the current market situation.When reviewing her report,she finds that though the report is well-written,some words have been repeated often,and this makes it monotonous to read.Which of the following tools can help Isabel keep her writing fresh and interesting?

Accepted Answer

A) style checker 
B) grammar checker 
C) revision tracker 
D) spell checker 
E) thesaurus 
A) style checker 
B) grammar checker 
C) revision tracker 
D) spell checker 
E) thesaurus

Question 8

Why do business documents prefer a flush-left,ragged-right margin over justified type?

Accepted Answer

A) It can accommodate more text in a given space. 
B) It can produce large gaps between words and increase white space. 
C) It produces a more formal look as spacing between words is consistent. 
D) It creates a denser look as uniform line lengths decrease the amount of white space. 
E) It produces a less formal and more contemporary look. 
A) It can accommodate more text in a given space. 
B) It can produce large gaps between words and increase white space. 
C) It produces a more formal look as spacing between words is consistent. 
D) It creates a denser look as uniform line lengths decrease the amount of white space. 
E) It produces a less formal and more contemporary look.

Question 9

Which of the following is true for the use of typefaces in business documents?

Accepted Answer

A) Serif typefaces are usually used for headlines, while sans serif typefaces are better suited for body text. 
B) The use of multiple typefaces in a single document is recommended to reduce clutter and give the document a professional look. 
C) Serif typefaces are visually simpler than sans serif typefaces and are hence used for headings. 
D) Sans serif typefaces are difficult to read in large blocks of text, unless formatted using large amounts of leading. 
E) Sans serif typefaces have small crosslines at the ends of each letter stroke and thus require large amounts of leading to increase readability. 
A) Serif typefaces are usually used for headlines, while sans serif typefaces are better suited for body text. 
B) The use of multiple typefaces in a single document is recommended to reduce clutter and give the document a professional look. 
C) Serif typefaces are visually simpler than sans serif typefaces and are hence used for headings. 
D) Sans serif typefaces are difficult to read in large blocks of text, unless formatted using large amounts of leading. 
E) Sans serif typefaces have small crosslines at the ends of each letter stroke and thus require large amounts of leading to increase readability.

Question 10

Which of the following sentences is the most concise?

Accepted Answer

A) Authorities are in agreement about public transport as the solution to the problem of traffic. 
B) If the traffic situation is to be improved, widespread adoption of public transport is the best option. 
C) At present, public transport is the best solution to the traffic problem. 
D) At this point in time, public transport is emerging as the best solution to the problem of traffic. 
E) Public transport is a good solution. 
A) Authorities are in agreement about public transport as the solution to the problem of traffic. 
B) If the traffic situation is to be improved, widespread adoption of public transport is the best option. 
C) At present, public transport is the best solution to the traffic problem. 
D) At this point in time, public transport is emerging as the best solution to the problem of traffic. 
E) Public transport is a good solution.

Question 11

Informative headings ________.

Accepted Answer

A) give the reader some context and may point toward any conclusions or recommendations that is offered in the section 
B) simply identify a topic without suggesting anything more 
C) refer to spaces that are free of text or artwork 
D) refer to the physical design of letters, numbers, and other text characters 
E) are graphical elements that precede each item in a list 
A) give the reader some context and may point toward any conclusions or recommendations that is offered in the section 
B) simply identify a topic without suggesting anything more 
C) refer to spaces that are free of text or artwork 
D) refer to the physical design of letters, numbers, and other text characters 
E) are graphical elements that precede each item in a list

Question 12

"The children collected together shells,stones,and leaves for their art projects." Which of the following should be eliminated to make the sentence more concise?

Accepted Answer

A) for their art projects 
B) shells 
C) collected 
D) together 
E) leaves 
A) for their art projects 
B) shells 
C) collected 
D) together 
E) leaves

Question 13

Flush-right,ragged-left type is used in magazines,newspapers,and books because it can accommodate more text in a given space.

Accepted Answer

A) True 
 B)False

Question 14

In order to improve readability,one must avoid ________.

Accepted Answer

A) keeping sentences uniform in length 
B) using bullets to organize information 
C) writing short paragraphs 
D) using lists to clarify points 
E) adding headings and subheadings 
A) keeping sentences uniform in length 
B) using bullets to organize information 
C) writing short paragraphs 
D) using lists to clarify points 
E) adding headings and subheadings

Question 15

Using infinitives in place of some phrases can shorten sentences and make them clearer.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements is true regarding the revision process?

Accepted Answer

A) The first draft should be put aside for some time before beginning the revision process. 
B) Documents that use electronic media do not need revision as the messages are only stored for a short while. 
C) A completed first draft must be revised only if there is a change in the message that needs to be communicated. 
D) Communications using short-message tools such as IM and email require no revision at all. 
E) Informal messages to internal audiences need as much revision as formal messages do. 
A) The first draft should be put aside for some time before beginning the revision process. 
B) Documents that use electronic media do not need revision as the messages are only stored for a short while. 
C) A completed first draft must be revised only if there is a change in the message that needs to be communicated. 
D) Communications using short-message tools such as IM and email require no revision at all. 
E) Informal messages to internal audiences need as much revision as formal messages do.

Question 17

List and discuss four techniques that can be used to improve readability of messages.

Accepted Answer

Varying sentence length: Varying sentenc

Question 18

Short sentences ________.

Accepted Answer

A) are the best way to convey complex ideas 
B) are harder to skim than medium-length sentences 
C) are more difficult for nonnative speakers to interpret 
D) have more informative power than medium-length sentences 
E) are capable of making writing seem choppy and disconnected 
A) are the best way to convey complex ideas 
B) are harder to skim than medium-length sentences 
C) are more difficult for nonnative speakers to interpret 
D) have more informative power than medium-length sentences 
E) are capable of making writing seem choppy and disconnected

Question 19

Clare has been asked to edit and revise a document written by her colleague,Megan.Which of the following should Clare do?

Accepted Answer

A) She should rewrite the document according to her own impression of Megan's intent. 
B) She should concentrate more on the style of writing than on the readability of the message. 
C) She should rewrite the document to suit her own style of writing in order to make the piece more effective. 
D) She should stick to Megan's style of writing unless absolutely necessary and ask Megan about the intention of the message. 
E) She should avoid asking Megan about her intent so that she can revise the document from a fresh perspective. 
A) She should rewrite the document according to her own impression of Megan's intent. 
B) She should concentrate more on the style of writing than on the readability of the message. 
C) She should rewrite the document to suit her own style of writing in order to make the piece more effective. 
D) She should stick to Megan's style of writing unless absolutely necessary and ask Megan about the intention of the message. 
E) She should avoid asking Megan about her intent so that she can revise the document from a fresh perspective.

Question 20

List at least three tips for effective proofreading.

Accepted Answer

Tips for effective proofreading include:

Which of the following sentences uses hedging?

Varying sentence length is a good way to maintain reader interest.

Which of the following is true for creating readable lists?

Quick proofreading ensures quality because large amounts of material can be reviewed in one sitting.Moreover,this method of proofreading is beneficial when you're tired.

The phrase "final outcome" is an example of a dangling modifier.

Writers should avoid using parallelism in bulleted lists.

Isabel has written a long report on the current market situation.When reviewing her report,she finds that though the report is well-written,some words have been repeated often,and this makes it monotonous to read.Which of the following tools can help Isabel keep her writing fresh and interesting?

Why do business documents prefer a flush-left,ragged-right margin over justified type?

Which of the following is true for the use of typefaces in business documents?

Which of the following sentences is the most concise?

Informative headings ________.

"The children collected together shells,stones,and leaves for their art projects." Which of the following should be eliminated to make the sentence more concise?

Flush-right,ragged-left type is used in magazines,newspapers,and books because it can accommodate more text in a given space.

In order to improve readability,one must avoid ________.

Using infinitives in place of some phrases can shorten sentences and make them clearer.

Which of the following statements is true regarding the revision process?

List and discuss four techniques that can be used to improve readability of messages.

Short sentences ________.

Clare has been asked to edit and revise a document written by her colleague,Megan.Which of the following should Clare do?

List at least three tips for effective proofreading.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 5: Completing Business Messages

Which of the following sentences uses hedging?

Varying sentence length is a good way to maintain reader interest.

Which of the following is true for creating readable lists?

Quick proofreading ensures quality because large amounts of material can be reviewed in one sitting.Moreover,this method of proofreading is beneficial when you're tired.

The phrase "final outcome" is an example of a dangling modifier.

Writers should avoid using parallelism in bulleted lists.

Isabel has written a long report on the current market situation.When reviewing her report,she finds that though the report is well-written,some words have been repeated often,and this makes it monotonous to read.Which of the following tools can help Isabel keep her writing fresh and interesting?

Why do business documents prefer a flush-left,ragged-right margin over justified type?

Which of the following is true for the use of typefaces in business documents?

Which of the following sentences is the most concise?

Informative headings ________.

"The children collected together shells,stones,and leaves for their art projects." Which of the following should be eliminated to make the sentence more concise?

Flush-right,ragged-left type is used in magazines,newspapers,and books because it can accommodate more text in a given space.

In order to improve readability,one must avoid ________.

Using infinitives in place of some phrases can shorten sentences and make them clearer.

Which of the following statements is true regarding the revision process?

List and discuss four techniques that can be used to improve readability of messages.

Short sentences ________.

Clare has been asked to edit and revise a document written by her colleague,Megan.Which of the following should Clare do?

List at least three tips for effective proofreading.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters