Question 1

Political/legal change and economic change are both factors influencing market opportunities for new products.

Accepted Answer

A) True 
 B)False

Question 2

The Japanese method of organizing for product design features

Accepted Answer

A)  teams 
B)  product managers (champions) 
C)  distinct departments with assigned tasks 
D)  a single organization without subdivision or individual teams 
E)  none of the above 
A)  teams 
B)  product managers (champions) 
C)  distinct departments with assigned tasks 
D)  a single organization without subdivision or individual teams 
E)  none of the above

Question 3

When developing the Trident Splash, Cadbury faced design problems overcome by

Accepted Answer

A)  manufacturability and value engineering 
B)  QFD 
C)  the House of Quality 
D)  CAD 
E)  decision trees 
A)  manufacturability and value engineering 
B)  QFD 
C)  the House of Quality 
D)  CAD 
E)  decision trees

Question 4

A company producing apps for a social networking site is deciding which path to pursue. The first is to create an app that has universal appeal but faces a crowded market. This app, A, would have sales of 100,000 copies at $1 each under ideal conditions, but under tough conditions would have sales of only 60,000 copies at $.80 each. The other app, B, would have sales of 500,000 units at $.50 each under ideal conditions but sales would be reduced to 10,000 units at $.50 each under tough conditions. If ideal and rough conditions occur with the same frequency, which app should the company produce?
 Note- both apps cost the same to develop.

Accepted Answer

@#IMG-DLM& 
EMV(in thousands) of App A i

Question 5

Group technology requires that

Accepted Answer

A)  each component be identified by a coding scheme that specifies the type of processing and the parameters of the processing 
B)  a specific series of engineering drawings be prepared 
C)  all bills of material be prepared using the same format 
D)  engineering change notices be linked to each of the bills of material and engineering notices 
E)  the final products be standardized 
A)  each component be identified by a coding scheme that specifies the type of processing and the parameters of the processing 
B)  a specific series of engineering drawings be prepared 
C)  all bills of material be prepared using the same format 
D)  engineering change notices be linked to each of the bills of material and engineering notices 
E)  the final products be standardized

Question 6

__________ lists products in descending order of the individual dollar contribution to the firm.

Accepted Answer

Product-by

Question 7

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies, enhances, or detracts from the customer's expectation.

Accepted Answer

A) True 
 B)False

Question 8

Manufacturability and Value Engineering has which of the following benefits?
I. Reduced complexity of the product
II. Reduction of environmental impact
III. Additional standardization of components
IV. Robust design
V. Improved job design and safety

Accepted Answer

A)  I, III, V 
B)  II, IV 
C)  I, III, IV 
D)  IV 
E)  I, II, III, IV, V 
A)  I, III, V 
B)  II, IV 
C)  I, III, IV 
D)  IV 
E)  I, II, III, IV, V

Question 9

A drawing that shows the dimensions, tolerances, materials, and finishes of a component is a(n) __________.

Accepted Answer

The answer of A drawing that shows the dimensions, tolerances,...

Question 10

Aggressive new product development requires that organizations build structures internally that contain what features?

Accepted Answer

They should have open communic

Question 11

The use of product development teams in design and engineering activities is also known as

Accepted Answer

A)  the Japanese approach 
B)  concurrent engineering 
C)  QFD 
D)  the traditional U.S. approach 
E)  none of the above 
A)  the Japanese approach 
B)  concurrent engineering 
C)  QFD 
D)  the traditional U.S. approach 
E)  none of the above

Question 12

__________ reviews successful products for improvement during the production process.

Accepted Answer

The answer of __________ reviews successful products for improvement during...

Question 13

Modular design exists only in tangible products; it makes no sense in services.

Accepted Answer

A) True 
 B)False

Question 14

What is time-based competition?

Accepted Answer

Time-based competition is competition th

Question 15

Black & Decker's hand-powered tools and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a __________.

Accepted Answer

A)  product template 
B)  product pulpit 
C)  product platform 
D)  product dais 
E)  product foundation 
A)  product template 
B)  product pulpit 
C)  product platform 
D)  product dais 
E)  product foundation

Question 16

__________ is used to rank a company's products to determine which products represent the best use of the firm's resources, or, perhaps, to determine which products are to be eliminated.

Accepted Answer

A)  Value analysis 
B)  Value engineering 
C)  Financial analysis 
D)  Product-by-value analysis 
E)  Product cost justification 
A)  Value analysis 
B)  Value engineering 
C)  Financial analysis 
D)  Product-by-value analysis 
E)  Product cost justification

Question 17

Discuss the advisability of using modular assemblies in manufacturing. (What are the advantages and disadvantages?) To what extent can these arguments be applied to service products?

Accepted Answer

Modules are easily segmented components;

Question 18

Sensitivity to a wide variety of environmental issues in production processes is referred to as __________.

Accepted Answer

The answer of Sensitivity to a wide variety of environmental...

Question 19

Reducing the complexity of a product and improving a product's maintainability for use are activities of

Accepted Answer

A)  Product Lifecycle Management (PLM) 
B)  product-by-value-analysis 
C)  manufacturability and value engineering 
D)  organizing for product development 
E)  design for destruction (DF
D)  
A)  Product Lifecycle Management (PLM) 
B)  product-by-value-analysis 
C)  manufacturability and value engineering 
D)  organizing for product development 
E)  design for destruction (DF
D)

Question 20

The use of information technology to control machinery is called __________.

Accepted Answer

computer-a

Exam 5: Design of Goods and Services

Political/legal change and economic change are both factors influencing market opportunities for new products.

The Japanese method of organizing for product design features

When developing the Trident Splash, Cadbury faced design problems overcome by

Group technology requires that

__________ lists products in descending order of the individual dollar contribution to the firm.

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies, enhances, or detracts from the customer's expectation.

Manufacturability and Value Engineering has which of the following benefits? I. Reduced complexity of the product II. Reduction of environmental impact III. Additional standardization of components IV. Robust design V. Improved job design and safety

A drawing that shows the dimensions, tolerances, materials, and finishes of a component is a(n) __________.

Aggressive new product development requires that organizations build structures internally that contain what features?

The use of product development teams in design and engineering activities is also known as

__________ reviews successful products for improvement during the production process.

Modular design exists only in tangible products; it makes no sense in services.

What is time-based competition?

Black & Decker's hand-powered tools and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a __________.

__________ is used to rank a company's products to determine which products represent the best use of the firm's resources, or, perhaps, to determine which products are to be eliminated.

Discuss the advisability of using modular assemblies in manufacturing. (What are the advantages and disadvantages?) To what extent can these arguments be applied to service products?

Sensitivity to a wide variety of environmental issues in production processes is referred to as __________.

Reducing the complexity of a product and improving a product's maintainability for use are activities of

The use of information technology to control machinery is called __________.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters