Question 1

Which sample proportion will require the largest number of work sampling observations for a given confidence level and allowable error?

Accepted Answer

A)  .05 
B)  .25 
C)  .50 
D)  .75 
E)  .95 
A)  .05 
B)  .25 
C)  .50 
D)  .75 
E)  .95

Question 2

The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart?

Accepted Answer

A)  flow process 
B)  Gantt 
C)  simultaneous motion 
D)  worker-machine 
E)  delay analysis 
A)  flow process 
B)  Gantt 
C)  simultaneous motion 
D)  worker-machine 
E)  delay analysis

Question 3

Time-based systems compensate employees according to the time they have worked and the amount of output they produce.

Accepted Answer

A) True 
 B)False

Question 4

The design of work systems typically involves:
I. work measurement.
II. job design.
III. compensation.
IV.the use of outside consultants.

Accepted Answer

A)  II and III only 
B)  I and III only 
C)  II, III, and IV only 
D)  I, II, and III only 
E)  I, II, III, and IV 
A)  II and III only 
B)  I and III only 
C)  II, III, and IV only 
D)  I, II, and III only 
E)  I, II, III, and IV

Question 5

The manager of Lawn and Garden Services would like to estimate the proportion of her employees' time spent performing various gardening and lawn care activities. She has made 400 random observations of a typical worker, with the following results: $$\begin{array} { l c } 
\text { Activity } & \text { Time Observed } \
\hline \text { Mowing } & 200 \
\text { Trimming } & 80 \
\text { Raking } & 40 \
\text { Miscellaneous } & 80
\end{array}$$
What is the most likely true proportion of time spent mowing?

Accepted Answer

A)  0 
B)  .1 
C)  .2 
D)  .5 
E)  1 
A)  0 
B)  .1 
C)  .2 
D)  .5 
E)  1

Question 6

A standard time is the amount of time it should take a fully trained and qualified worker to complete a specific task, working at an efficient, yet sustainable pace, using their choice of methods, tools, equipment, and workplace arrangement.

Accepted Answer

A) True 
 B)False

Question 7

The chart used to review the overall sequence of an operation by focusing on the movements of either the operator or materials is called a:

Accepted Answer

A)  simo chart. 
B)  Gantt chart. 
C)  worker-materials chart. 
D)  flow process chart. 
E)  multi-activity chart. 
A)  simo chart. 
B)  Gantt chart. 
C)  worker-materials chart. 
D)  flow process chart. 
E)  multi-activity chart.

Question 8

The manager of Lawn and Garden Services would like to estimate the proportion of her employees' time spent performing various gardening and lawn care activities. She has made 400 random observations of a typical worker, with the following results: $$\begin{array} { l c } 
\text { Activity } & \text { Time Observed } \
\hline \text { Mowing } & 200 \
\text { Trimming } & 80 \
\text { Raking } & 40 \
\text { Miscellaneous } & 80
\end{array}$$ If the manager wants to be 95.44 percent confident that the true proportion of time spent mowing is within .02 (plus or minus) of the sample proportion, what should be her sample size?

Accepted Answer

A)  400 
B)  1,000 
C)  1,600 
D)  2,000 
E)  2,500 
A)  400 
B)  1,000 
C)  1,600 
D)  2,000 
E)  2,500

Question 9

One therblig is the equivalent of one hour of sustained work by one average person.

Accepted Answer

A) True 
 B)False

Question 10

A methods and measurements analyst for Digital Devices needs to develop a time standard for the task of assembling a computer mouse. In a preliminary study, she observed one of her workers perform this task six times with the following results: $$\begin{array} { | l | c | c | c | c | c | c | } 
\hline \text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \
\hline \text { Time(Seconds) } & 46 & 38 & 40 & 34 & 42 & 40 \
\hline
\end{array}$$ What is the normal time for this task if the employee worked at a 20 percent faster pace than average?

Accepted Answer

A)  8 seconds 
B)  32 seconds 
C)  40 seconds 
D)  48 seconds 
E)  200 seconds 
A)  8 seconds 
B)  32 seconds 
C)  40 seconds 
D)  48 seconds 
E)  200 seconds

Question 11

A worker-machine chart can help identify nonproductive parts of a process.

Accepted Answer

A) True 
 B)False

Question 12

Self-directed teams often are great sources of information regarding improvements to work processes.

Accepted Answer

A) True 
 B)False

Question 13

A methods and measurements analyst for Digital Devices needs to develop a time standard for the task of assembling a computer mouse. In a preliminary study, she observed one of her workers perform this task six times with the following results: $$\begin{array} { | l | c | c | c | c | c | c | } 
\hline \text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \
\hline \text { Time(Seconds) } & 46 & 38 & 40 & 34 & 42 & 40 \
\hline
\end{array}$$ What is the observed time for this task?

Accepted Answer

A)  34 seconds 
B)  40 seconds 
C)  46 seconds 
D)  48 seconds 
E)  240 seconds 
A)  34 seconds 
B)  40 seconds 
C)  46 seconds 
D)  48 seconds 
E)  240 seconds

Question 14

A behavioral approach to job design in which workers periodically exchange jobs is known as:

Accepted Answer

A)  specialization. 
B)  ergonomics. 
C)  job rotation. 
D)  job enlargement. 
E)  job enrichment. 
A)  specialization. 
B)  ergonomics. 
C)  job rotation. 
D)  job enlargement. 
E)  job enrichment.

Question 15

Many lower-level jobs are monotonous and boring.

Accepted Answer

A) True 
 B)False

Question 16

The owner of Kat Motel wants to develop a time standard for the task of cleaning a cat cage. In a preliminary study, she observed one of her workers perform this task six times, with the following results: $$\begin{array} { | l | c | c | c | c | c | c | } 
\hline \text { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \
\hline \text { Time(Seconds) } & 99 & 87 & 90 & 81 & 93 & 90 \
\hline
\end{array}$$ What is the observed time for this task?

Accepted Answer

A)  81 seconds 
B)  90 seconds 
C)  99 seconds 
D)  108 seconds 
E)  540 seconds 
A)  81 seconds 
B)  90 seconds 
C)  99 seconds 
D)  108 seconds 
E)  540 seconds

Question 17

The owner of Touchdown Sports Bar wants to develop a time standard for the task of mixing a specialty cocktail. In a preliminary study, he observed one of his bartenders perform this task seven times with an average of 90 seconds and a standard deviation of five seconds.
What is the standard time for this task if the bartender worked at a 20 percent faster pace than is average, and an allowance of 10 percent of job time is used?

Accepted Answer

A)  135 seconds 
B)  123.8 seconds 
C)  118.8 seconds 
D)  120 seconds 
E)  112.5 seconds 
A)  135 seconds 
B)  123.8 seconds 
C)  118.8 seconds 
D)  120 seconds 
E)  112.5 seconds

Question 18

The motion study chart which describes the movements of both hands at the same time is a:

Accepted Answer

A)  flow process chart. 
B)  worker-machine chart. 
C)  gang process chart. 
D)  simo chart. 
E)  time/efficiency chart. 
A)  flow process chart. 
B)  worker-machine chart. 
C)  gang process chart. 
D)  simo chart. 
E)  time/efficiency chart.

Question 19

Ergonomics is an important part of job design to consider for factory work but not for office work.

Accepted Answer

A) True 
 B)False

Question 20

The technique which can be used to estimate the percentage of time a worker or piece of equipment is idle is known as:

Accepted Answer

A)  MTM. 
B)  work sampling. 
C)  methods analysis. 
D)  micro motion study. 
E)  none of these. 
A)  MTM. 
B)  work sampling. 
C)  methods analysis. 
D)  micro motion study. 
E)  none of these.

Which sample proportion will require the largest number of work sampling observations for a given confidence level and allowable error?

The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart?

Time-based systems compensate employees according to the time they have worked and the amount of output they produce.

The design of work systems typically involves: I. work measurement. II. job design. III. compensation. IV.the use of outside consultants.

A standard time is the amount of time it should take a fully trained and qualified worker to complete a specific task, working at an efficient, yet sustainable pace, using their choice of methods, tools, equipment, and workplace arrangement.

The chart used to review the overall sequence of an operation by focusing on the movements of either the operator or materials is called a:

One therblig is the equivalent of one hour of sustained work by one average person.

A worker-machine chart can help identify nonproductive parts of a process.

Self-directed teams often are great sources of information regarding improvements to work processes.

A behavioral approach to job design in which workers periodically exchange jobs is known as:

Many lower-level jobs are monotonous and boring.

The motion study chart which describes the movements of both hands at the same time is a:

Ergonomics is an important part of job design to consider for factory work but not for office work.

The technique which can be used to estimate the percentage of time a worker or piece of equipment is idle is known as:

Introduction to Operations Management

Competitiveness

Forecasting

Product and Service Design

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 9: Work Design and Measurement

Which sample proportion will require the largest number of work sampling observations for a given confidence level and allowable error?

The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart?

Time-based systems compensate employees according to the time they have worked and the amount of output they produce.

The design of work systems typically involves: I. work measurement. II. job design. III. compensation. IV.the use of outside consultants.

A standard time is the amount of time it should take a fully trained and qualified worker to complete a specific task, working at an efficient, yet sustainable pace, using their choice of methods, tools, equipment, and workplace arrangement.

The chart used to review the overall sequence of an operation by focusing on the movements of either the operator or materials is called a:

One therblig is the equivalent of one hour of sustained work by one average person.

A worker-machine chart can help identify nonproductive parts of a process.

Self-directed teams often are great sources of information regarding improvements to work processes.

A behavioral approach to job design in which workers periodically exchange jobs is known as:

Many lower-level jobs are monotonous and boring.

The motion study chart which describes the movements of both hands at the same time is a:

Ergonomics is an important part of job design to consider for factory work but not for office work.

The technique which can be used to estimate the percentage of time a worker or piece of equipment is idle is known as:

Introduction to Operations Management

Competitiveness

Forecasting

Product and Service Design

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters