Exam 9: Work Design and Measurement

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The owner of Touchdown Sports Bar wants to develop a time standard for the task of mixing a specialty cocktail. In a preliminary study, he observed one of his bartenders perform this task seven times with an average of 90 seconds and a standard deviation of five seconds. How many observations should be made if he wants to be 95.44 percent confident that the maximum error in the observed time is one second?

(Multiple Choice)
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In a stopwatch time study, the number of cycles that must be timed is a function of: (I) the variability of observed times. (II) the desired accuracy for the estimated job time. (III) the desired level of confidence for the estimated job time.

(Multiple Choice)
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Which of the following is not characteristic of time-based compensation plans?

(Multiple Choice)
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Which of the following is not generally considered an advantage of specialization?

(Multiple Choice)
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One disadvantage of specialization is worker dissatisfaction.

(True/False)
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Potential benefits of self-directed teams include higher productivity and greater worker satisfaction.

(True/False)
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It would be acceptable to use a group incentive plan for an assembly line operation.

(True/False)
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Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

(True/False)
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A technique for estimating the proportion of time a worker spends on various activities is:

(Multiple Choice)
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Work sampling involves the use of some method of randomizing the observations.

(True/False)
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A methods and measurements analyst needs to develop a time standard for a certain task. In a preliminary study, he observed one of his workers perform this task five times, with the following results: Observation 1 2 3 4 5 Time(Seconds) 84 76 80 84 76 What is the normal time for this task if the employee worked at a 25 percent faster pace than average?

(Multiple Choice)
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If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

(Multiple Choice)
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Methods analysis is particularly valuable when it is used on jobs that:

(Multiple Choice)
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The chart used to focus on busy and idle portions of a work cycle is a:

(Multiple Choice)
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In work sampling, how will increasing the permissible maximum error affect sample size?

(Multiple Choice)
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From the worker's perspective, an output-based pay system has the advantage of:

(Multiple Choice)
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A methods and measurements analyst needs to develop a time standard for a certain task. In a preliminary study, he observed one of his workers perform this task five times, with the following results: Observation 1 2 3 4 5 Time(Seconds) 84 76 80 84 76 What is the standard time for this task if the employee worked at a 25 percent faster pace than average and an allowance of 20 percent of the workday is used?

(Multiple Choice)
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Process chart symbols do not include:

(Multiple Choice)
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Predetermined time standards are usually based on observing one very efficient worker performing the task.

(True/False)
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The manager of Lawn and Garden Services would like to estimate the proportion of her employees' time spent performing various gardening and lawn care activities. She has made 400 random observations of a typical worker, with the following results: Activity Time Observed Mowing 200 Trimming 80 Raking 40 Miscellaneous 80 How confident can the manager be that the true proportion of time spent mowing is between .45 and .55?

(Multiple Choice)
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