Question 1

Survival of a company may depend on the abilities of its managers to make fundamental changes.

Accepted Answer

A) True 
 B)False  True

Question 2

Employees want hope from their leaders, meaning that when leaders believe, they kindle the fire of optimism in followers.

Accepted Answer

A) True 
 B)False  True

Question 3

The ability to trust a leader was much more important in the past, when people were not as independent as they are today.

Accepted Answer

A) True 
 B)False  False

Question 4

If a supervisor believes he/she has a really great idea, he/she should schedule a meeting with top management.

Accepted Answer

A) True 
 B)False

Question 5

If an employee believes he/she has a great idea he/she should:

Accepted Answer

A)  Share the idea with family and friends. 
B)  Share the idea with others who may be impacted by the idea. 
C)  Share the idea with upper management immediately. 
D)  All of the above. 
A)  Share the idea with family and friends. 
B)  Share the idea with others who may be impacted by the idea. 
C)  Share the idea with upper management immediately. 
D)  All of the above.

Question 6

When making a change, what should the supervisor be sure to do?

Accepted Answer

The supervisor should provide

Question 7

Which of the following is a CORRECT statement regarding leadership?

Accepted Answer

A)  The best leaders are promoted from within. 
B)  Leadership is something that an individual can develop if he or she has a real desire to do so. 
C)  Leadership always resides in the person in charge of a group of people. 
D)  Most effective leaders tend to be far above average intelligence. 
A)  The best leaders are promoted from within. 
B)  Leadership is something that an individual can develop if he or she has a real desire to do so. 
C)  Leadership always resides in the person in charge of a group of people. 
D)  Most effective leaders tend to be far above average intelligence.

Question 8

All employees eagerly anticipate and want their supervisors to delegate some responsibilities to them.

Accepted Answer

A) True 
 B)False

Question 9

Waldo is excited about the arrival of the new company supervisor. He hopes that the new supervisor is someone who willingly takes on difficult tasks, and believes in the mantra, "success breeds success". What area of leadership does Waldo want to see the most from his new supervisor?

Accepted Answer

A)  Direction 
B)  Trust 
C)  Hope 
D)  Results 
A)  Direction 
B)  Trust 
C)  Hope 
D)  Results

Question 10

Targeted job objectives that present a challenge but are achievable are referred to as:

Accepted Answer

A)  Strategic plans 
B)  Key performance indicators 
C)  Stretch targets 
D)  Organizational goals 
A)  Strategic plans 
B)  Key performance indicators 
C)  Stretch targets 
D)  Organizational goals

Question 11

Leadership is based on what the supervisor does, not what the followers think and do.

Accepted Answer

A) True 
 B)False

Question 12

Brynne has always been an advocate of the autocratic approach to management. As such, she has had to make several assumptions about her employees. Which of the following is NOT one of those assumptions?

Accepted Answer

A)  Most employees only work to earn money. 
B)  Most employees are motivated by a feeling of accomplishment. 
C)  Most employees will work hard only if they are in fear of losing their job. 
D)  Most employees are lazy. 
A)  Most employees only work to earn money. 
B)  Most employees are motivated by a feeling of accomplishment. 
C)  Most employees will work hard only if they are in fear of losing their job. 
D)  Most employees are lazy.

Question 13

Which of the following refers to a continuous process for long-term success?

Accepted Answer

A)  Organizational renewal 
B)  Cascade change 
C)  Internalized updating 
D)  Culture change 
A)  Organizational renewal 
B)  Cascade change 
C)  Internalized updating 
D)  Culture change

Question 14

All of the following are reasons that employees resist change, EXCEPT:

Accepted Answer

A)  Fear of economic loss. 
B)  Fear of loss of status quo. 
C)  Fear of loss of security. 
D)  Fear of being up to date. 
A)  Fear of economic loss. 
B)  Fear of loss of status quo. 
C)  Fear of loss of security. 
D)  Fear of being up to date.

Question 15

In order to overcome normal employee resistance to change, the supervisor should:

Accepted Answer

A)  Keep the details of the change from employees for as long as possible to avoid upsetting them needlessly. 
B)  Meet any and all resistance with a firm disciplinary hand. 
C)  Consult with employees ahead of time and explain to them the reasons and needs for the change. 
D)  Threaten employees that if they do not change, they will lose their jobs. 
A)  Keep the details of the change from employees for as long as possible to avoid upsetting them needlessly. 
B)  Meet any and all resistance with a firm disciplinary hand. 
C)  Consult with employees ahead of time and explain to them the reasons and needs for the change. 
D)  Threaten employees that if they do not change, they will lose their jobs.

Question 16

Miranda works at at an office where policies and reminders are posted everywhere. Her company emphasizes strict compliance with all organizational policies, rules, and directives. This best describes which approach to supervisory leadership?

Accepted Answer

A)  Autocratic style 
B)  Participative style 
C)  Bureaucratic style 
D)  General supervision style 
A)  Autocratic style 
B)  Participative style 
C)  Bureaucratic style 
D)  General supervision style

Question 17

According to Robert Greenleaf, a servant-leader leads first and serves second.

Accepted Answer

A) True 
 B)False

Question 18

Supervisors who practice participative management do not issue directives.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following supervisory styles is most compatible with Theory Y assumptions?

Accepted Answer

A)  The autocratic management style 
B)  The participative management style 
C)  The bureaucratic management style 
D)  The free-reign management style 
A)  The autocratic management style 
B)  The participative management style 
C)  The bureaucratic management style 
D)  The free-reign management style

Question 20

When delegating tasks a supervisor should:

Accepted Answer

A)  Maintain total control. 
B)  Define limitations. 
C)  Micro-manage the employee. 
D)  All of the above. 
A)  Maintain total control. 
B)  Define limitations. 
C)  Micro-manage the employee. 
D)  All of the above.

Survival of a company may depend on the abilities of its managers to make fundamental changes.

Employees want hope from their leaders, meaning that when leaders believe, they kindle the fire of optimism in followers.

The ability to trust a leader was much more important in the past, when people were not as independent as they are today.

If a supervisor believes he/she has a really great idea, he/she should schedule a meeting with top management.

If an employee believes he/she has a great idea he/she should:

When making a change, what should the supervisor be sure to do?

Which of the following is a CORRECT statement regarding leadership?

All employees eagerly anticipate and want their supervisors to delegate some responsibilities to them.

Waldo is excited about the arrival of the new company supervisor. He hopes that the new supervisor is someone who willingly takes on difficult tasks, and believes in the mantra, "success breeds success". What area of leadership does Waldo want to see the most from his new supervisor?

Targeted job objectives that present a challenge but are achievable are referred to as:

Leadership is based on what the supervisor does, not what the followers think and do.

Brynne has always been an advocate of the autocratic approach to management. As such, she has had to make several assumptions about her employees. Which of the following is NOT one of those assumptions?

Which of the following refers to a continuous process for long-term success?

All of the following are reasons that employees resist change, EXCEPT:

In order to overcome normal employee resistance to change, the supervisor should:

Miranda works at at an office where policies and reminders are posted everywhere. Her company emphasizes strict compliance with all organizational policies, rules, and directives. This best describes which approach to supervisory leadership?

According to Robert Greenleaf, a servant-leader leads first and serves second.

Supervisors who practice participative management do not issue directives.

Which of the following supervisory styles is most compatible with Theory Y assumptions?

When delegating tasks a supervisor should:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 10: Supervisory Leadership and the Management of Change

Survival of a company may depend on the abilities of its managers to make fundamental changes.

Employees want hope from their leaders, meaning that when leaders believe, they kindle the fire of optimism in followers.

The ability to trust a leader was much more important in the past, when people were not as independent as they are today.

If a supervisor believes he/she has a really great idea, he/she should schedule a meeting with top management.

If an employee believes he/she has a great idea he/she should:

When making a change, what should the supervisor be sure to do?

Which of the following is a CORRECT statement regarding leadership?

All employees eagerly anticipate and want their supervisors to delegate some responsibilities to them.

Waldo is excited about the arrival of the new company supervisor. He hopes that the new supervisor is someone who willingly takes on difficult tasks, and believes in the mantra, "success breeds success". What area of leadership does Waldo want to see the most from his new supervisor?

Targeted job objectives that present a challenge but are achievable are referred to as:

Leadership is based on what the supervisor does, not what the followers think and do.

Brynne has always been an advocate of the autocratic approach to management. As such, she has had to make several assumptions about her employees. Which of the following is NOT one of those assumptions?

Which of the following refers to a continuous process for long-term success?

All of the following are reasons that employees resist change, EXCEPT:

In order to overcome normal employee resistance to change, the supervisor should:

Miranda works at at an office where policies and reminders are posted everywhere. Her company emphasizes strict compliance with all organizational policies, rules, and directives. This best describes which approach to supervisory leadership?

According to Robert Greenleaf, a servant-leader leads first and serves second.

Supervisors who practice participative management do not issue directives.

Which of the following supervisory styles is most compatible with Theory Y assumptions?

When delegating tasks a supervisor should:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters