Question 1

Which of the following is NOT a form of disciplinary action?

Accepted Answer

A)  Verbal counseling 
B)  Written Reprimand 
C)  Suspension 
D)  Relocation 
A)  Verbal counseling 
B)  Written Reprimand 
C)  Suspension 
D)  Relocation D

Question 2

Simone is a supervisor at Bales Machinery. According to the employee handbook, smoking is prohibited everywhere on company property, but this rule has not been enforced in years. Three of Simone's employees like to gather at break time in front of the loading dock and smoke. Today, Simone noticed these employees smoking at break time and immediately gave them each a written warning for violating company policy. None of the three had ever been a disciplinary problem before. Comment on Simone's actions.

Accepted Answer

First, Simone should have given her employees advance warning that she was going to begin enforcing the company's no-smoking policy. The employees had no way of knowing that they were expected to refrain from smoking, since the policy had gone unenforced for a long time. Second, under the circumstances, a written warning was much too harsh a penalty to give the offending employees. Even if the no-smoking policy had been rigorously enforced, these three employees had no previous disciplinary record. An informal talk would have been sufficient.

Question 3

At ArkEast industries, employees tend to follow organizational rules reluctantly. They regularly disobey regulations and violate prescribed standards of acceptable behavior. What level of discipline exists at ArkEast?

Accepted Answer

A)  Unwarranted discipline 
B)  Negative discipline 
C)  Conflictual discipline 
D)  Neutral discipline 
A)  Unwarranted discipline 
B)  Negative discipline 
C)  Conflictual discipline 
D)  Neutral discipline B

Question 4

When Rose got caught doing something she shouldn't have done at work, her boss talked to her about her actions and asked her to go home for the rest of the day to think about what happened. She told Rose that she was free to return back to work the next day if she was ready to improve her behavior. Which form of discipline did Rose's boss use?

Accepted Answer

A)  Progressive discipline 
B)  Proactive discipline 
C)  Discipline without punishment 
D)  Discipline without consequence 
A)  Progressive discipline 
B)  Proactive discipline 
C)  Discipline without punishment 
D)  Discipline without consequence

Question 5

Transferring an employee to another department usually takes place when supervisors are looking for someone else to deal with the employee so they don't have to go through the termination process.

Accepted Answer

A) True 
 B)False

Question 6

Last week, Alfonso had a friendly talk with Ben about his tardiness at work. This morning, Ben arrived 30 minutes late. Which of the following would be the next step in the progressive discipline process for Alfonso to take on the matter?

Accepted Answer

A)  Written reprimand 
B)  Suspension 
C)  Transfer 
D)  Oral counseling 
A)  Written reprimand 
B)  Suspension 
C)  Transfer 
D)  Oral counseling

Question 7

Timothy arrives at work two hours late because his car wouldn't start. If his company has a no-fault attendance policy, he will not be disciplined for being late if he provides his supervisor with a note from his mechanic verifying his story.

Accepted Answer

A) True 
 B)False

Question 8

Employees learn about the rules of conduct that they will be expected to follow from a number of sources within the company. Which of the following usually is NOT one of these?

Accepted Answer

A)  Weekly briefings by the shop steward and union representatives. 
B)  Rules and regulations included in the employee handbook. 
C)  Booklets on various safety rules and technical regulations. 
D)  Statements made by the supervisor and his/her application of rules. 
A)  Weekly briefings by the shop steward and union representatives. 
B)  Rules and regulations included in the employee handbook. 
C)  Booklets on various safety rules and technical regulations. 
D)  Statements made by the supervisor and his/her application of rules.

Question 9

Because individuals do not always agree on what are acceptable standards of conduct, top-level managers must rely on employees to use their better judgement.

Accepted Answer

A) True 
 B)False

Question 10

When disciplining employees for mild infractions, Rita begins with formal discussion with the worker about the infraction. However, if the problem continues, Rita resorts to more serious forms of discipline, such as oral or written warnings. In the most serious of cases or for serious repeat offenders, Rita utilizes disciplinary layoff or discharge. The discipline process that Rita follows is referred to as:

Accepted Answer

A)  The hot stove rule 
B)  Progressive discipline 
C)  Proactive discipline 
D)  Discipline without punishment 
A)  The hot stove rule 
B)  Progressive discipline 
C)  Proactive discipline 
D)  Discipline without punishment

Question 11

Providing advance warning to employees who may require disciplinary action is a key component of which of these?

Accepted Answer

A)  Just cause 
B)  Fight-or-flight 
C)  Mitigation 
D)  Discipline without punishment 
A)  Just cause 
B)  Fight-or-flight 
C)  Mitigation 
D)  Discipline without punishment

Question 12

Where the need for disciplinary action is concerned, which of the following is an UNCOMMON situation?

Accepted Answer

A)  Arriving to work late 
B)  Having a bad attitude 
C)  Calling in sick 
D)  Consuming illegal substances on the job 
A)  Arriving to work late 
B)  Having a bad attitude 
C)  Calling in sick 
D)  Consuming illegal substances on the job

Question 13

If an employee has offended repeatedly and previous warnings were of no avail, a ________ is the most likely next step.

Accepted Answer

A)  Transfer 
B)  Demotion 
C)  Disciplinary layoff 
D)  Informal talk 
A)  Transfer 
B)  Demotion 
C)  Disciplinary layoff 
D)  Informal talk

Question 14

In the most basic sense, people react to unfair treatment in the following way(s):

Accepted Answer

A)  Go with the flow. 
B)  Flight. 
C)  Both a and b. 
D)  Neither a or b. 
A)  Go with the flow. 
B)  Flight. 
C)  Both a and b. 
D)  Neither a or b.

Question 15

The right to appeal gives employees the opportunity to request higher level management to review the supervisor's disciplinary action.

Accepted Answer

A) True 
 B)False

Question 16

Supervisors who do not discipline employees consistently often create doubts among employees as to what the rules really are.

Accepted Answer

A) True 
 B)False

Question 17

All employees who commit the same or a similar offense should be penalized.

Accepted Answer

A) True 
 B)False

Question 18

If the offense is relatively minor and the employee has no disciplinary record, a written warning is necessary to prove action has been taken.

Accepted Answer

A) True 
 B)False

Question 19

If the supervisor does not take action when required the behavior will most likely continue, but only among those employees who previously misbehaved.

Accepted Answer

A) True 
 B)False

Question 20

Standards shared by most employees for how one should act and be treated in the organization are referred to as:

Accepted Answer

A)  Norms 
B)  Rules 
C)  Objectives 
D)  Attributes 
A)  Norms 
B)  Rules 
C)  Objectives 
D)  Attributes

Which of the following is NOT a form of disciplinary action?

At ArkEast industries, employees tend to follow organizational rules reluctantly. They regularly disobey regulations and violate prescribed standards of acceptable behavior. What level of discipline exists at ArkEast?

Transferring an employee to another department usually takes place when supervisors are looking for someone else to deal with the employee so they don't have to go through the termination process.

Last week, Alfonso had a friendly talk with Ben about his tardiness at work. This morning, Ben arrived 30 minutes late. Which of the following would be the next step in the progressive discipline process for Alfonso to take on the matter?

Timothy arrives at work two hours late because his car wouldn't start. If his company has a no-fault attendance policy, he will not be disciplined for being late if he provides his supervisor with a note from his mechanic verifying his story.

Employees learn about the rules of conduct that they will be expected to follow from a number of sources within the company. Which of the following usually is NOT one of these?

Because individuals do not always agree on what are acceptable standards of conduct, top-level managers must rely on employees to use their better judgement.

Providing advance warning to employees who may require disciplinary action is a key component of which of these?

Where the need for disciplinary action is concerned, which of the following is an UNCOMMON situation?

If an employee has offended repeatedly and previous warnings were of no avail, a ________ is the most likely next step.

In the most basic sense, people react to unfair treatment in the following way(s):

The right to appeal gives employees the opportunity to request higher level management to review the supervisor's disciplinary action.

Supervisors who do not discipline employees consistently often create doubts among employees as to what the rules really are.

All employees who commit the same or a similar offense should be penalized.

If the offense is relatively minor and the employee has no disciplinary record, a written warning is necessary to prove action has been taken.

If the supervisor does not take action when required the behavior will most likely continue, but only among those employees who previously misbehaved.

Standards shared by most employees for how one should act and be treated in the organization are referred to as:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 6: Positive Discipline

Which of the following is NOT a form of disciplinary action?

At ArkEast industries, employees tend to follow organizational rules reluctantly. They regularly disobey regulations and violate prescribed standards of acceptable behavior. What level of discipline exists at ArkEast?

Transferring an employee to another department usually takes place when supervisors are looking for someone else to deal with the employee so they don't have to go through the termination process.

Last week, Alfonso had a friendly talk with Ben about his tardiness at work. This morning, Ben arrived 30 minutes late. Which of the following would be the next step in the progressive discipline process for Alfonso to take on the matter?

Timothy arrives at work two hours late because his car wouldn't start. If his company has a no-fault attendance policy, he will not be disciplined for being late if he provides his supervisor with a note from his mechanic verifying his story.

Employees learn about the rules of conduct that they will be expected to follow from a number of sources within the company. Which of the following usually is NOT one of these?

Because individuals do not always agree on what are acceptable standards of conduct, top-level managers must rely on employees to use their better judgement.

Providing advance warning to employees who may require disciplinary action is a key component of which of these?

Where the need for disciplinary action is concerned, which of the following is an UNCOMMON situation?

If an employee has offended repeatedly and previous warnings were of no avail, a ________ is the most likely next step.

In the most basic sense, people react to unfair treatment in the following way(s):

The right to appeal gives employees the opportunity to request higher level management to review the supervisor's disciplinary action.

Supervisors who do not discipline employees consistently often create doubts among employees as to what the rules really are.

All employees who commit the same or a similar offense should be penalized.

If the offense is relatively minor and the employee has no disciplinary record, a written warning is necessary to prove action has been taken.

If the supervisor does not take action when required the behavior will most likely continue, but only among those employees who previously misbehaved.

Standards shared by most employees for how one should act and be treated in the organization are referred to as:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters