Exam 11: Managing Work Groups: Teamwork, Morale and Counseling

Morale helps achieve teamwork, therefore, there cannot be high levels of teamwork in a work team if morale is low.

During the holiday season, workers at a non-profit organization recognized that due to the high level of diversity among the staff, a denominational holiday party would not be suitable. To celebrate the gift of giving, regardless of religious affiliation, the workers decided instead to donate gifts to charities in other employees' names. This example demonstrates:

Nancy has been asked to serve as a neutral conference leader for SQI's quality control group. The group focuses on resolving quality issues ranging from customer service complaints to manufacturing problems. Discussion during the meetings is honest and informal, and Nancy focuses on helping members come up with ideas to resolve these issues. This example best describes what type of group?

Describe the four major types of employee work groups.

Which of the following is NOT one of the four ways by which a person may enter an employee assistance program (EAP)?

"Survivor's syndrome" refers to the joy and relief workers feel when they realize that they have not lost their jobs due to a downsizing.

Describe some of the characteristics that increase the cohesiveness of work groups.

The supervisor plays a key role in coordinating efforts throughout the company to prevent workplace violence.

If Anna asks to meet with her supervisor, Terri, for a counseling interview, it is important for Terri to be empathetic and encouraging during the interview.

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

What can a supervisor do to influence employee morale?

Which of the following is NOT a reason why a work group is cohesive?

Organizational development (OD) is also known as team building or process consultation.

One technique to assess employee morale is through an attitude survey.

Employee attitudes and morale can sometimes be shaped significantly by one's fellow workers.

The Hawthorne Studies is comprehensive research focused on:

Wellness programs help:

What does organizational development strive to address?

The marketing and branding team at Jesse's work has been meeting for several months, and the group has been extremely productive. The group works together to make decisions and establish goals with little outside supervision, and it is ready to unveil a report and several new campaigns. Jesse's group is most likely in which stage of the group development process?

Coaching is when the supervisor tries to identify an employee's personal problems that may be the cause of performance problems.