Question 1

Stereotyping is a barrier to effective communication.

Accepted Answer

A) True 
 B)False  True

Question 2

Jerry just began a new job as a supervisor and has been receiving various memos from upper management. He is reluctant to share some of the content of those memos with his subordinates. He will most likely engage in the process of:

Accepted Answer

A)  Filtering. 
B)  Status. 
C)  Jargon. 
D)  Resistance to change. 
A)  Filtering. 
B)  Status. 
C)  Jargon. 
D)  Resistance to change. A

Question 3

At work, Rhonda spends nearly two thirds of her day, transmitting and receiving information, whether verbally, non-verbally, or through writing. Rhonda spends the bulk of her day:

Accepted Answer

A)  Communicating 
B)  Delegating 
C)  Recieving feedback 
D)  Giving feedback 
A)  Communicating 
B)  Delegating 
C)  Recieving feedback 
D)  Giving feedback A

Question 4

All of the following are barriers to effective communication, EXCEPT:

Accepted Answer

A)  Jargon. 
B)  Filtering. 
C)  Noise. 
D)  Feedback 
A)  Jargon. 
B)  Filtering. 
C)  Noise. 
D)  Feedback

Question 5

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

Accepted Answer

A) True 
 B)False

Question 6

Supervisors should never listen to the grapevine.

Accepted Answer

A) True 
 B)False

Question 7

During decoding, senders put messages into forms that receivers can interpret.

Accepted Answer

A) True 
 B)False

Question 8

The communication process is fraught with many potential problems. Describe some of the barriers that can potentially interfere with this process.

Accepted Answer

There are many obstacles that must be ov

Question 9

When supervisors ask employees, customers, and others what they can do to help, they are employing which horizontal communication technique?

Accepted Answer

A)  Cross-functional meetings 
B)  Grapevine communication 
C)  Management by objectives 
D)  Management by wandering around 
A)  Cross-functional meetings 
B)  Grapevine communication 
C)  Management by objectives 
D)  Management by wandering around

Question 10

A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.

Accepted Answer

A) True 
 B)False

Question 11

In order to be considered effective communication, the transmission of information must be put in writing.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT a good guideline for effective listening?

Accepted Answer

A)  Doodling while the person is talking. 
B)  Adopting an attitude that you will always have something to learn. 
C)  Wait until the person is done speaking before asking questions. 
D)  Establish eye contact with the speaker. 
A)  Doodling while the person is talking. 
B)  Adopting an attitude that you will always have something to learn. 
C)  Wait until the person is done speaking before asking questions. 
D)  Establish eye contact with the speaker.

Question 13

Asking the listener if the instructions are clear is the best feedback technique.

Accepted Answer

A) True 
 B)False

Question 14

Feedback is by far the most important method of improving communication.

Accepted Answer

A) True 
 B)False

Question 15

According to recent research, _____ percent of Americans have cellphones or wireless.

Accepted Answer

A)  93 
B)  88 
C)  79 
D)  72 
A)  93 
B)  88 
C)  79 
D)  72

Question 16

It is never a good idea to filter information when relaying information to others.

Accepted Answer

A) True 
 B)False

Question 17

If an idea received has the same meaning as the one intended, effective communication has occurred.

Accepted Answer

A) True 
 B)False

Question 18

The responsibility for upward communication typically falls on the supervisor.

Accepted Answer

A) True 
 B)False

Question 19

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job. This information most likely came from which channel of communication?

Accepted Answer

A)  Upward communication 
B)  Downward communication 
C)  Lateral communication 
D)  Grapevine communication 
A)  Upward communication 
B)  Downward communication 
C)  Lateral communication 
D)  Grapevine communication

Question 20

Benjamin is nervous about an upcoming meeting with his supervisor to discuss new projects on the horizon. To ensure that the meeting is effective, Benjamin should do all of the following EXCEPT:

Accepted Answer

A)  Avoid complaining 
B)  Avoid putting the boss on the defensive 
C)  Brainstorm potential problems and solutions 
D)  Avoid saying "no" 
A)  Avoid complaining 
B)  Avoid putting the boss on the defensive 
C)  Brainstorm potential problems and solutions 
D)  Avoid saying "no"

Stereotyping is a barrier to effective communication.

Jerry just began a new job as a supervisor and has been receiving various memos from upper management. He is reluctant to share some of the content of those memos with his subordinates. He will most likely engage in the process of:

At work, Rhonda spends nearly two thirds of her day, transmitting and receiving information, whether verbally, non-verbally, or through writing. Rhonda spends the bulk of her day:

All of the following are barriers to effective communication, EXCEPT:

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

Supervisors should never listen to the grapevine.

During decoding, senders put messages into forms that receivers can interpret.

The communication process is fraught with many potential problems. Describe some of the barriers that can potentially interfere with this process.

When supervisors ask employees, customers, and others what they can do to help, they are employing which horizontal communication technique?

A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.

In order to be considered effective communication, the transmission of information must be put in writing.

Which of the following is NOT a good guideline for effective listening?

Asking the listener if the instructions are clear is the best feedback technique.

Feedback is by far the most important method of improving communication.

According to recent research, _____ percent of Americans have cellphones or wireless.

It is never a good idea to filter information when relaying information to others.

If an idea received has the same meaning as the one intended, effective communication has occurred.

The responsibility for upward communication typically falls on the supervisor.

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job. This information most likely came from which channel of communication?

Benjamin is nervous about an upcoming meeting with his supervisor to discuss new projects on the horizon. To ensure that the meeting is effective, Benjamin should do all of the following EXCEPT:

Supervising in Uncertain Times

The Managerial Functions

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 3: Communication: the Key to Effective Supervisory Management

Stereotyping is a barrier to effective communication.

Jerry just began a new job as a supervisor and has been receiving various memos from upper management. He is reluctant to share some of the content of those memos with his subordinates. He will most likely engage in the process of:

At work, Rhonda spends nearly two thirds of her day, transmitting and receiving information, whether verbally, non-verbally, or through writing. Rhonda spends the bulk of her day:

All of the following are barriers to effective communication, EXCEPT:

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

Supervisors should never listen to the grapevine.

During decoding, senders put messages into forms that receivers can interpret.

The communication process is fraught with many potential problems. Describe some of the barriers that can potentially interfere with this process.

When supervisors ask employees, customers, and others what they can do to help, they are employing which horizontal communication technique?

A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.

In order to be considered effective communication, the transmission of information must be put in writing.

Which of the following is NOT a good guideline for effective listening?

Asking the listener if the instructions are clear is the best feedback technique.

Feedback is by far the most important method of improving communication.

According to recent research, _____ percent of Americans have cellphones or wireless.

It is never a good idea to filter information when relaying information to others.

If an idea received has the same meaning as the one intended, effective communication has occurred.

The responsibility for upward communication typically falls on the supervisor.

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job. This information most likely came from which channel of communication?

Benjamin is nervous about an upcoming meeting with his supervisor to discuss new projects on the horizon. To ensure that the meeting is effective, Benjamin should do all of the following EXCEPT:

Supervising in Uncertain Times

The Managerial Functions

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters