Exam 5: Solving Problems: Decision Making and the Supervisor

After reviewing several potential solutions to a significant challenge at work regarding his company and a client, Roberto has identified a solution that both his boss and the client view as a "win-win". In selecting this option, Roberto engages in:

Supervisors and managers should always strive to utilize the Convenience Seeker decision-making style.

Any decision alternatives that do not meet ethical standards or predetermined decision criteria should be eliminated.

Once the best alternative has been selected, the decision making process has concluded.

The decision-making process is a systematic, step-by-step process that aids in identifying and selecting the best alternative under the circumstances.

Brainstorming is a free flow of ideas within a group, with judgment suspended, in order to arrive at as many alternatives as possible.

Considering how a potential decision would impact all stakeholders that would be affected by the decision refers to which ethical test?

Brainstorming is used:

Why is the nominal group technique used in the brainstorming process?

With the Abdicator decision style, decisions are made based on the easiest method readily available, and often result in errors.

Samantha has been asked to join a task force that is charged with boosting organizational productivity. First, she was asked to jot down ideas on how to increase productivity, and after that, the group met to discuss everyone's ideas and come up with solutions together based on those suggestions. Samantha's taskforce best exemplifies which creative problem solving method?

Personal opinion does not impact decision making.

When should supervisors determine if groups should be included in the decision-making process?

If follow-up and appraisal of consequences reveals significant variance between the desired and actual outcomes, it is advisable to start over by re-evaluating the problem as though it is new.

When utilitizing decision criteria to deal with problems, there must be a sense of priority.

Facts about a problem are gathered during the second step (analyzing the problem) of the structured decision making process.

When the supervisor selects the alternative that minimally meets the decision criteria, the supervisor has made an optimizing decision.

When there is a limited amount of information available and a decision must be made rather quickly, a supervisor is required to use intuition.

Anytime performance does not meet expectations, the supervisor should identify and analyze the problem, then:

Which of the following is the first step of the systematic decision-making process?