Question 1

Most employees would rather be told how they are doing, even if it involves some criticism, rather than receive no feedback from their supervisors.

Accepted Answer

A) True 
 B)False  True

Question 2

Supervisors should complete the performance evaluation the day before the appraisal meeting so they have an opportunity to review it and make changes if necessary.

Accepted Answer

A) True 
 B)False  False

Question 3

All of the following statements about promotion-from-within policies are True EXCEPT:

Accepted Answer

A)  They provide the organization with a steady source of trained personnel for higher positions. 
B)  They can save an organization much time and money. 
C)  They have been found to have little impact on employee performance. 
D)  They should sometimes be overridden if a qualified internal candidate for a position cannot be found. 
A)  They provide the organization with a steady source of trained personnel for higher positions. 
B)  They can save an organization much time and money. 
C)  They have been found to have little impact on employee performance. 
D)  They should sometimes be overridden if a qualified internal candidate for a position cannot be found. C

Question 4

Formal performance appraisal systems:

Accepted Answer

A)  Rarely help supervisors identify areas in which employees need improvement. 
B)  Can provide clues about a supervisor's own performance, as well as employees' performance. 
C)  Should never be used in connection with demotions or terminations of employees. 
D)  Are not as useful in motivating employees as the occasional "pat on the back" that all employees need and deserve. 
A)  Rarely help supervisors identify areas in which employees need improvement. 
B)  Can provide clues about a supervisor's own performance, as well as employees' performance. 
C)  Should never be used in connection with demotions or terminations of employees. 
D)  Are not as useful in motivating employees as the occasional "pat on the back" that all employees need and deserve.

Question 5

Jerrica meets periodically with her subordinates to provide them with information, instruction, and suggestions related to their job assignments and performance. By doing this, Jerrica is engaging in:

Accepted Answer

A)  Mentoring 
B)  Delegating 
C)  Coaching 
D)  Counseling 
A)  Mentoring 
B)  Delegating 
C)  Coaching 
D)  Counseling

Question 6

If employees sign their performance appraisal forms it means that they agree with the ratings they have received.

Accepted Answer

A) True 
 B)False

Question 7

Connie has just been hired as the new technical development manager for IT systems at a software developer. When can she expect to receive her first employee review?

Accepted Answer

A)  Within the first month 
B)  Within 3 to 6 months 
C)  Within the first week 
D)  Within 1 - 3 years 
A)  Within the first month 
B)  Within 3 to 6 months 
C)  Within the first week 
D)  Within 1 - 3 years

Question 8

A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.

Accepted Answer

A) True 
 B)False

Question 9

The system of performance management begins with the supervisor setting the stage for employee success.

Accepted Answer

A) True 
 B)False

Question 10

The choice of an appraisal term or level depends mostly on the rater's perceptions, which may inaccurately measure performance.

Accepted Answer

A) True 
 B)False

Question 11

Many organizations have an audit or review process to review supervisors' appraisal process.

Accepted Answer

A) True 
 B)False

Question 12

Every time one of his workers does something exceptional, Rob records it in his employee work file. However, when one of his employees does something below average, he records this as well. The information in this file provides a factual record for assessing performance whenever it is needed. This method is referred to as the:

Accepted Answer

A)  Critical incident method 
B)  Performance standard method 
C)  Concurrent feedback method 
D)  360-degree evaluation method 
A)  Critical incident method 
B)  Performance standard method 
C)  Concurrent feedback method 
D)  360-degree evaluation method

Question 13

Which employees benefit the most from coaching?

Accepted Answer

A)  Substandard performers 
B)  Average performers 
C)  Superstars 
D)  All of the above benefit equally 
A)  Substandard performers 
B)  Average performers 
C)  Superstars 
D)  All of the above benefit equally

Question 14

Only sections of the performance appraisal form that relate to the employee's job should be evaluated.

Accepted Answer

A) True 
 B)False

Question 15

Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.

Accepted Answer

A) True 
 B)False

Question 16

Most performance appraisal forms include factors that serve as criteria for measuring job performance, skills, knowledge, and abilities.

Accepted Answer

A) True 
 B)False

Question 17

All employees desire promotions.

Accepted Answer

A) True 
 B)False

Question 18

The primary reason for evaluating performance on a systematic basis is to achieve organizational goals.

Accepted Answer

A) True 
 B)False

Question 19

An employee's poor performance and failure to improve are solely indicators of the employee's deficiencies and represent no reflection on the supervisor.

Accepted Answer

A) True 
 B)False

Question 20

Identify three advantages gained by organizations that use a formal performance appraisal system.

Accepted Answer

(1) Performance appraisals provide syste

Most employees would rather be told how they are doing, even if it involves some criticism, rather than receive no feedback from their supervisors.

Supervisors should complete the performance evaluation the day before the appraisal meeting so they have an opportunity to review it and make changes if necessary.

All of the following statements about promotion-from-within policies are True EXCEPT:

Formal performance appraisal systems:

Jerrica meets periodically with her subordinates to provide them with information, instruction, and suggestions related to their job assignments and performance. By doing this, Jerrica is engaging in:

If employees sign their performance appraisal forms it means that they agree with the ratings they have received.

Connie has just been hired as the new technical development manager for IT systems at a software developer. When can she expect to receive her first employee review?

A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.

The system of performance management begins with the supervisor setting the stage for employee success.

The choice of an appraisal term or level depends mostly on the rater's perceptions, which may inaccurately measure performance.

Many organizations have an audit or review process to review supervisors' appraisal process.

Which employees benefit the most from coaching?

Only sections of the performance appraisal form that relate to the employee's job should be evaluated.

Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.

Most performance appraisal forms include factors that serve as criteria for measuring job performance, skills, knowledge, and abilities.

All employees desire promotions.

The primary reason for evaluating performance on a systematic basis is to achieve organizational goals.

An employee's poor performance and failure to improve are solely indicators of the employee's deficiencies and represent no reflection on the supervisor.

Identify three advantages gained by organizations that use a formal performance appraisal system.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 14: Performance Management

Most employees would rather be told how they are doing, even if it involves some criticism, rather than receive no feedback from their supervisors.

Supervisors should complete the performance evaluation the day before the appraisal meeting so they have an opportunity to review it and make changes if necessary.

All of the following statements about promotion-from-within policies are True EXCEPT:

Formal performance appraisal systems:

Jerrica meets periodically with her subordinates to provide them with information, instruction, and suggestions related to their job assignments and performance. By doing this, Jerrica is engaging in:

If employees sign their performance appraisal forms it means that they agree with the ratings they have received.

Connie has just been hired as the new technical development manager for IT systems at a software developer. When can she expect to receive her first employee review?

A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.

The system of performance management begins with the supervisor setting the stage for employee success.

The choice of an appraisal term or level depends mostly on the rater's perceptions, which may inaccurately measure performance.

Many organizations have an audit or review process to review supervisors' appraisal process.

Which employees benefit the most from coaching?

Only sections of the performance appraisal form that relate to the employee's job should be evaluated.

Self-evaluations are largely a waste of time because employees naturally rate their own work more favorably than do their supervisors.

Most performance appraisal forms include factors that serve as criteria for measuring job performance, skills, knowledge, and abilities.

All employees desire promotions.

The primary reason for evaluating performance on a systematic basis is to achieve organizational goals.

An employee's poor performance and failure to improve are solely indicators of the employee's deficiencies and represent no reflection on the supervisor.

Identify three advantages gained by organizations that use a formal performance appraisal system.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters