Question 1

Conflict de-escalation occurs when

Accepted Answer

A)  individuals who are in conflict perceive a common enemy. 
B)  one person's negative behaviors encourage another person's negative behaviors. 
C)  the teams are diverse or there is a history of antagonism among individuals. 
D)  one party perceives the other as the enemy. 
A)  individuals who are in conflict perceive a common enemy. 
B)  one person's negative behaviors encourage another person's negative behaviors. 
C)  the teams are diverse or there is a history of antagonism among individuals. 
D)  one party perceives the other as the enemy.

Question 2

Which of the following situations is the best example of an intergroup conflict?

Accepted Answer

A)  Sam tends to argue a lot with his colleague Tom over minor issues, and in an extreme situation both started attacking each other physically and were suspended for a weak. 
B)  The employees in an organization had a conflict with their employer for not improving their work environment, which is highly hazardous and unhygienic. 
C)  Jane and Jack, executives of a firm's finance department, had a conflict with their teammate, John, who failed to submit an important report on time. 
D)  An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products. 
A)  Sam tends to argue a lot with his colleague Tom over minor issues, and in an extreme situation both started attacking each other physically and were suspended for a weak. 
B)  The employees in an organization had a conflict with their employer for not improving their work environment, which is highly hazardous and unhygienic. 
C)  Jane and Jack, executives of a firm's finance department, had a conflict with their teammate, John, who failed to submit an important report on time. 
D)  An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products.

Question 3

Social identification is an attempt to define the norms of the in-group in a way that favors the in-group at the expense of the out-group.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a symptom of groupthink?

Accepted Answer

A)  Underestimation of the group's opinion 
B)  Open-mindedness 
C)  Pressures toward uniformity 
D)  High interpersonal conflicts 
A)  Underestimation of the group's opinion 
B)  Open-mindedness 
C)  Pressures toward uniformity 
D)  High interpersonal conflicts

Question 5

Conflict de-escalation occurs when one person's negative behaviors encourage another person's negative behaviors.

Accepted Answer

A) True 
 B)False

Question 6

Discuss negotiating in egalitarian and heirarchical cultures.

Accepted Answer

Egalitarianism versus hierarchy distingu

Question 7

Shay disagrees with Leslie's plan of action, but the issue at hand is not one of great importance to him. He needs Leslie's help on another issue of greater importance. Shay's appropriate response regarding the current disagreement is one of

Accepted Answer

A)  accommodating. 
B)  avoidance. 
C)  compromising. 
D)  forcing. 
A)  accommodating. 
B)  avoidance. 
C)  compromising. 
D)  forcing.

Question 8

Which of the following is the first step involved in an effective negotiation process?

Accepted Answer

A)  Evaluating the zone of possible agreement 
B)  Assessing the other party's best alternative to a negotiated agreement 
C)  Assessing one's best alternative to a negotiated agreement 
D)  Calculating the other party's reservation value 
A)  Evaluating the zone of possible agreement 
B)  Assessing the other party's best alternative to a negotiated agreement 
C)  Assessing one's best alternative to a negotiated agreement 
D)  Calculating the other party's reservation value

Question 9

Which of the following situations is the best example of an interpersonal conflict?

Accepted Answer

A)  An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products. 
B)  The employees in an organization had a conflict with their employer for not improving their work environment, which is highly hazardous and unhygienic. 
C)  Jane and Jack, executives of a firm's finance department, had a conflict with their teammate, John, who failed to submit an important report on time. 
D)  A cosmetics manufacturing company had a conflict with its competitor when the competitor made false negative statements about the company's products. 
A)  An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products. 
B)  The employees in an organization had a conflict with their employer for not improving their work environment, which is highly hazardous and unhygienic. 
C)  Jane and Jack, executives of a firm's finance department, had a conflict with their teammate, John, who failed to submit an important report on time. 
D)  A cosmetics manufacturing company had a conflict with its competitor when the competitor made false negative statements about the company's products.

Question 10

Collaborating is an appropriate response to conflict when both parties' views are too important to abandon.

Accepted Answer

A) True 
 B)False

Question 11

A mediator is an individual who listens to both sides of a disagreement and makes a final, binding decision based on the arguments.

Accepted Answer

A) True 
 B)False

Question 12

In a distributive negotiation, the terms that need to be negotiated are experienced as limits by both parties.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about affective and cognitive conflicts is true?

Accepted Answer

A)  Cognitive conflicts can have a positive influence on the team. 
B)  Cognitive conflicts cannot be interpreted as personal attacks. 
C)  In affective conflict situations, the focus is on the task at hand. 
D)  In most cases, cognitive conflicts are extremely destructive. 
A)  Cognitive conflicts can have a positive influence on the team. 
B)  Cognitive conflicts cannot be interpreted as personal attacks. 
C)  In affective conflict situations, the focus is on the task at hand. 
D)  In most cases, cognitive conflicts are extremely destructive.

Question 14

An emotional or cognitive response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group is called

Accepted Answer

A)  framing. 
B)  conflict. 
C)  satisficing. 
D)  negotiation. 
A)  framing. 
B)  conflict. 
C)  satisficing. 
D)  negotiation.

Question 15

Which of the following statements best describes negotiation?

Accepted Answer

A)  A cognitive response that occurs when interests and behaviors of one individual explicitly differs from that of another individual 
B)  An increase in conflict that occurs when one person's negative behaviors encourage or foster another person's negative behaviors 
C)  A situation that is characterized by uncertainty and risk and where the optimal decision is not clear or obvious 
D)  A process by which two parties attempt to reach agreement on an issue by offering and reviewing various courses of action 
A)  A cognitive response that occurs when interests and behaviors of one individual explicitly differs from that of another individual 
B)  An increase in conflict that occurs when one person's negative behaviors encourage or foster another person's negative behaviors 
C)  A situation that is characterized by uncertainty and risk and where the optimal decision is not clear or obvious 
D)  A process by which two parties attempt to reach agreement on an issue by offering and reviewing various courses of action

Question 16

As a result of the _______ negotiations, Ted got what he wanted and Mark ended up having to put in extra time and effort to accommodate the change in plans.

Accepted Answer

A)  integrative 
B)  distributive 
C)  negative bargaining 
D)  ZOPA 
A)  integrative 
B)  distributive 
C)  negative bargaining 
D)  ZOPA

Question 17

Carlita thinks the idea is ridiculous, but at the same time, does not feel the issue really makes a difference in the long run and does not want to create tension. Carlita's appropriate response to the disagreement is one of

Accepted Answer

A)  accommodating. 
B)  avoidance. 
C)  compromising. 
D)  forcing. 
A)  accommodating. 
B)  avoidance. 
C)  compromising. 
D)  forcing.

Question 18

Because Barry was negotiating with Sergio, the VP from Russia, which has a(n) ______ culture, he was careful to ask questions to ensure that he fully understood the intent of Sergio's statements.

Accepted Answer

A)  high-context 
B)  low-context 
C)  hierarchical 
D)  individualistic 
A)  high-context 
B)  low-context 
C)  hierarchical 
D)  individualistic

Question 19

Which of the following questions should be addressed first when diagnosing a disagreement?

Accepted Answer

A)  Do both parties have access to the same information? 
B)  Is conflict simply anticipated, or has it escalated to full-blown tension? 
C)  Is the disagreement related to facts, goals, methods, or values? 
D)  Do both parties perceive the information in the same way? 
A)  Do both parties have access to the same information? 
B)  Is conflict simply anticipated, or has it escalated to full-blown tension? 
C)  Is the disagreement related to facts, goals, methods, or values? 
D)  Do both parties perceive the information in the same way?

Question 20

Which of the following is the final step involved in diagnosing disagreement?

Accepted Answer

A)  Identifying the factors that may underlie the disagreement 
B)  Determining whether both parties had access to the same information 
C)  Identifying the state to which the disagreement has evolved 
D)  Determining the nature of the difference among the people involved 
A)  Identifying the factors that may underlie the disagreement 
B)  Determining whether both parties had access to the same information 
C)  Identifying the state to which the disagreement has evolved 
D)  Determining the nature of the difference among the people involved

Conflict de-escalation occurs when

Which of the following situations is the best example of an intergroup conflict?

Social identification is an attempt to define the norms of the in-group in a way that favors the in-group at the expense of the out-group.

Which of the following is a symptom of groupthink?

Conflict de-escalation occurs when one person's negative behaviors encourage another person's negative behaviors.

Discuss negotiating in egalitarian and heirarchical cultures.

Shay disagrees with Leslie's plan of action, but the issue at hand is not one of great importance to him. He needs Leslie's help on another issue of greater importance. Shay's appropriate response regarding the current disagreement is one of

Which of the following is the first step involved in an effective negotiation process?

Which of the following situations is the best example of an interpersonal conflict?

Collaborating is an appropriate response to conflict when both parties' views are too important to abandon.

A mediator is an individual who listens to both sides of a disagreement and makes a final, binding decision based on the arguments.

In a distributive negotiation, the terms that need to be negotiated are experienced as limits by both parties.

Which of the following statements about affective and cognitive conflicts is true?

An emotional or cognitive response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group is called

Which of the following statements best describes negotiation?

As a result of the _______ negotiations, Ted got what he wanted and Mark ended up having to put in extra time and effort to accommodate the change in plans.

Carlita thinks the idea is ridiculous, but at the same time, does not feel the issue really makes a difference in the long run and does not want to create tension. Carlita's appropriate response to the disagreement is one of

Because Barry was negotiating with Sergio, the VP from Russia, which has a(n) ______ culture, he was careful to ask questions to ensure that he fully understood the intent of Sergio's statements.

Which of the following questions should be addressed first when diagnosing a disagreement?

Which of the following is the final step involved in diagnosing disagreement?

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Leading Teams

Motivation

Communication

Networking

Filters

Exam 16: Conflict and Negotiation

Conflict de-escalation occurs when

Which of the following situations is the best example of an intergroup conflict?

Social identification is an attempt to define the norms of the in-group in a way that favors the in-group at the expense of the out-group.

Which of the following is a symptom of groupthink?

Conflict de-escalation occurs when one person's negative behaviors encourage another person's negative behaviors.

Discuss negotiating in egalitarian and heirarchical cultures.

Shay disagrees with Leslie's plan of action, but the issue at hand is not one of great importance to him. He needs Leslie's help on another issue of greater importance. Shay's appropriate response regarding the current disagreement is one of

Which of the following is the first step involved in an effective negotiation process?

Which of the following situations is the best example of an interpersonal conflict?

Collaborating is an appropriate response to conflict when both parties' views are too important to abandon.

A mediator is an individual who listens to both sides of a disagreement and makes a final, binding decision based on the arguments.

In a distributive negotiation, the terms that need to be negotiated are experienced as limits by both parties.

Which of the following statements about affective and cognitive conflicts is true?

An emotional or cognitive response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group is called

Which of the following statements best describes negotiation?

As a result of the _______ negotiations, Ted got what he wanted and Mark ended up having to put in extra time and effort to accommodate the change in plans.

Carlita thinks the idea is ridiculous, but at the same time, does not feel the issue really makes a difference in the long run and does not want to create tension. Carlita's appropriate response to the disagreement is one of

Because Barry was negotiating with Sergio, the VP from Russia, which has a(n) ______ culture, he was careful to ask questions to ensure that he fully understood the intent of Sergio's statements.

Which of the following questions should be addressed first when diagnosing a disagreement?

Which of the following is the final step involved in diagnosing disagreement?

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Leading Teams

Motivation

Communication

Networking

Filters