Exam 2: Business Communication: Creating and Delivering Messages That Matter

Almost everyone has experienced a conversation where someone has pleaded,"That's not what I meant!" What does this indicate?

What is the term for the transfer of relevant meaning from the sender to the receiver?

Which of the following best describes effective business writing?

What are communication channels,and what determines which one you select to carry your message?

Define and explain effective communication.Why is it important in the business environment?

Marguerite attended a seminar on how to improve work productivity.When Marguerite returned to work,her manager requested a summary of the seminar.Marguerite's summary explained that the speaker's thick accent and excessive use of jargon made it hard for her to follow his presentation.What did Marguerite experience during the seminar?

What are the elements of a successful oral presentation? Define and describe each element in relation to how the speaker engages his or her audience.

Define the term audience,and explain why it is important to business communicators.

As international trade grows in importance,intercultural communication will become increasingly important to long-term business success.

Select a topic that you would like to give a presentation on,such as a subject you learned about at school,a musical genre,a sport that you like,or a profession you are considering.Explain what you would include in the opening,body,and close of your presentation,and the strategies you would use to make each of these parts successful.Provide examples.

Otto Pierson,the vice president of finance for Pallisades Produce Company,is likely to spend much more of his time listening than his company's hourly employees routinely do.

Words or statements suggesting negative attitudes toward an ethnic group are acceptable if no members of that ethnic group are likely to receive the message.

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?

In face-to-face conversations,the verbal content of a message conveys much more meaning to the listener than tone of voice and facial expression.

Speakers should tailor their message to the expectations,educational levels,and backgrounds of their audiences.

When you do not want to reveal any additional information through body language,a memo is an effective tool to disburse information to employees on changes in company policies.

Companies use a variety of ways-such as letters,memos,e-mails,voice mails,and videoconferences-to send information to employees,stakeholders,and shareholders.What type of communication do these choices represent?

Which of the following is a way to make PowerPoint presentations more effective?

One of the most effective ways to improve business communications is to make extensive use of slang to enliven and enrich the message and set it apart from more formal messages.

In business communication,it is improper to use graphs and charts on PowerPoint presentations.