Exam 2: Business Communication: Creating and Delivering Messages That Matter

When should the key points be summarized during a presentation?

Which of the following is a strategy to improve your listening skills?

What occurs when the listener's full attention is on the speaker?

Mary Mears must inform her department members about a new absenteeism policy.Given the controversial nature of the message,she should inform them of the policy shift via e-mail.

Jason was having even more trouble than usual concentrating on his economics professor's lecture because the classroom was too hot and the chair he was sitting in was uncomfortable.The heat and uncomfortable chair are what type of barriers to communication?

At what rate do people normally listen?

Consider the sentences "The baseball player caught the ball in midair" and "The ball was caught in midair." What voice are these two sentences using?

List three communication channels,the level of richness for each,and explain when it is appropriate to use each one.

Global firms that have employees,customers,and other stakeholders in several different countries face a major challenge in finding ways to improve which of the following?

In late 2007,Boeing announced that its 787 Dreamliner,scheduled to be delivered to several airlines by early 2008,would be delayed due to problems at various critical points in the project.The project director wants to distribute a detailed memo to all members of the project team outlining how to correct each of these problems.How can the director convey the memo's key points more effectively?

According to the Book of Lists,where does public speaking rank on the list of things people fear the most?

Swim Club advocate Laticia Featherly has been asked to testify at the local school board meeting next week in support of continuing her club's partnership with the board to provide extracurricular recreational activities for students.The board has indicated that she can have up to 10 minutes to make her case.In preparing her speech,what should she remember to do?

Which term refers to delivering a message in a vibrant way that is compelling to the audience?

Jackie is a high-end fashion designer and often speaks to up-and-coming fashion designers from the local art school.She smiles a lot,nods her head,and frequently uses hand gestures.These are examples of nonverbal communication.

One drawback of voice mail is that it doesn't provide the sender with a permanent record of the message.

Which of the following often undermines the author's credibility and distracts the reader from the intended written message?

If the audience is likely to respond negatively to a written message,a good strategy is to begin the message with a brief discussion of the rationale for the message before presenting the bottom line.

Contemporary firms encourage employees to use e-mail to communicate with fellow employees,suppliers,and customers.What is the key to delivering effective messages?

An enthusiastic CEO announced to his audience at the shareholders' meeting,"Fifty million dollars worth of services were sold last year!" He could have increased the impact of this statement by using the active voice.

Julie has spent the last few minutes rewriting a memo that she intends to send to all of the employees in her department.She wants to clarify the message by making it short and to the point.What is Julie's goal?