Exam 2: Business Communication: Creating and Delivering Messages That Matter

Studies suggest that after three days,individuals retain approximately 65% of the information received from a combined visual and oral presentation.

The use of visual aids can significantly impact the amount of information an audience retains.

Define active listening.What role does active listening play in an organization?

What communication channel does a manager use to deliver an important message to many people at the same time and experience the immediate response of the listeners?

Sue has a habit of slouching against a wall and staring at the floor while talking with colleagues at work about important issues.What might result from Sue's body language?

Bea is the creative director for a children's television program.Although she works in media communications,she is not comfortable with her own presentation skills.One way Bea could improve her skills would be to videotape her presentations and have a friend go through the videos with her.

Describe the factors used to analyze an audience.Yes there is overlap.

What should you do when a hostile questioner appears determined to undermine your presentation?

Reflecting a long-standing tradition,top managers at Tallyson Corporation rarely meet directly with other employees,preferring to communicate by sending memos and e-mail messages.This practice is likely to create an organizational communication barrier within the company.

"The referral was completed after the client requested technical support for the new software application." What is this statement an example of?

How many key ideas should be covered in a presentation?

What would the speaker consider in order to analyze the audience?

This statement is an example of bias: "A nurse must ensure that all of her patients are well provided for and are in minimal pain."

Vice President Harry Farrell is one of the few top managers at his company who has a strong engineering background.Harry loves to sprinkle technical jargon and slang into his speeches when he makes presentations to less technically inclined colleagues.What may result from Harry's use of this communication style?

An instructor told one student a story about the Ford Motor Company and asked him to repeat it to another student.The second student then repeated it to a third student,and on and on.The last student repeated it in front of the entire class.What skill was the instructor testing for?

When the active voice is used in a sentence,what is the result?

When Canadian businesses expand internationally,cultural barriers pose challenges in new markets.

Which of the following suggestions will improve the effectiveness of your communications?

Wayne must inform the sales team of the latest commission incentive plan.The incentive plan is different from the previous plan,and Wayne expects resistance from some of the sales team.He plans to begin the discussion by reviewing the company's mission and strategic goals.This is an example of an effective opening to his presentation.

Managers use business communication to disseminate information to their employees,stakeholders,and competitors.