Question 1

What do effective writers think about first when deciding how to structure must-read messages?

Accepted Answer

A) the basic rules of grammar 
B) the needs of the audience 
C) specific examples that can illustrate the main point 
D) a good way to inject humour into the subject 
A) the basic rules of grammar 
B) the needs of the audience 
C) specific examples that can illustrate the main point 
D) a good way to inject humour into the subject

Question 2

Instant messaging provides a richer communication channel than telephone conversations.

Accepted Answer

A) True 
 B)False

Question 3

Define noise,and describe how it impacts business communications.

Accepted Answer

Noise is any interference that causes th

Question 4

Shannon is delivering a presentation in front of senior management tomorrow.He decides to practise in front of a mirror prior to the meeting.This should be an effective strategy for strengthening his communication skills.

Accepted Answer

A) True 
 B)False

Question 5

A department head plans to send a memo to the employees in her department outlining some changes in the company's personnel policies.She believes that most employees will view the changes in a very favourable light.Given this perception,what should she do?

Accepted Answer

A) Take full credit for the changes, even though they were actually developed by human resource managers. 
B) Devote the first few paragraphs to a detailed discussion of the rationale for the new policies before actually describing them. 
C) Include other more controversial topics in the same memo because the good news about personnel policies will put the employees in a better mood to deal with such issues. 
D) Describe the policy changes at the beginning of the memo. 
A) Take full credit for the changes, even though they were actually developed by human resource managers. 
B) Devote the first few paragraphs to a detailed discussion of the rationale for the new policies before actually describing them. 
C) Include other more controversial topics in the same memo because the good news about personnel policies will put the employees in a better mood to deal with such issues. 
D) Describe the policy changes at the beginning of the memo.

Question 6

How can you make your presentation or speech more concise and powerful?

Accepted Answer

A) use the active voice 
B) use a lot of jokes and anecdotes 
C) use several first-person examples 
D) use the passive voice 
A) use the active voice 
B) use a lot of jokes and anecdotes 
C) use several first-person examples 
D) use the passive voice

Question 7

When putting together a written message,you should try to anticipate how the reader will respond to the message,even if the best you can do is nothing more than a thoughtful guess.

Accepted Answer

A) True 
 B)False

Question 8

Ginny is almost 30 years old but looks quite a bit younger.When she participates in discussions with businesspeople who don't know her well,she often finds they don't pay much attention to her ideas because they assume she is immature and inexperienced.What type of barrier is Ginny facing?

Accepted Answer

A) a physical barrier 
B) a perceptual barrier 
C) a language barrier 
D) an organizational barrier 
A) a physical barrier 
B) a perceptual barrier 
C) a language barrier 
D) an organizational barrier

Question 9

The passive voice tends to be more effective in business communications than the active voice because it is more rational and has less emotional impact.

Accepted Answer

A) True 
 B)False

Question 10

The proper choice of a communication channel depends mainly on what?

Accepted Answer

A) time of day when the message will be delivered 
B) preferences of the audience 
C) preferences of the sender 
D) random factors that can't be determined by the sender 
A) time of day when the message will be delivered 
B) preferences of the audience 
C) preferences of the sender 
D) random factors that can't be determined by the sender

Question 11

Jackson needs to communicate a detailed but uncontroversial message to a large number of employees.What is the best channel for this type of message?

Accepted Answer

A) the telephone 
B) a face-to-face meeting 
C) an instant message 
D) a memo 
A) the telephone 
B) a face-to-face meeting 
C) an instant message 
D) a memo

Question 12

Which of the following is a type of communication barrier?

Accepted Answer

A) clothing 
B) body language 
C) holistic barriers 
D) monetary barriers 
A) clothing 
B) body language 
C) holistic barriers 
D) monetary barriers

Question 13

What are a manager's facial expressions,posture,and gestures examples of?

Accepted Answer

A) nonverbal communication 
B) physical communication 
C) pseudo communication 
D) verbal communication 
A) nonverbal communication 
B) physical communication 
C) pseudo communication 
D) verbal communication

Question 14

Visual aids include the use of graphics or pictures.

Accepted Answer

A) True 
 B)False

Question 15

Verbal communication includes body language,posture,and facial expressions when a speaker addresses a group.

Accepted Answer

A) True 
 B)False

Question 16

Andrew Beck has a great idea for new accounting software that will enhance efficiency in his company's operation.His manager has asked him to present his ideas to the entire department.Andrew is excited about the opportunity,but he is also a little nervous because he has never given a presentation.Which of the following comments would help Andrew the most?

Accepted Answer

A) Make sure you have thoroughly memorized your speech and stick to it. If you are thoroughly prepared, you can easily overcome your nerves. 
B) Relax and just wing it. The worst mistake you can make is to practise too much. 
C) Avoid making eye contact with individuals in the audience during the presentation since that can make you more self-conscious. Instead, focus on an inanimate object near the rear of the audience. 
D) A little nervousness before a presentation can actually be a good thing because the adrenaline it generates can help you think faster and focus more completely. 
A) Make sure you have thoroughly memorized your speech and stick to it. If you are thoroughly prepared, you can easily overcome your nerves. 
B) Relax and just wing it. The worst mistake you can make is to practise too much. 
C) Avoid making eye contact with individuals in the audience during the presentation since that can make you more self-conscious. Instead, focus on an inanimate object near the rear of the audience. 
D) A little nervousness before a presentation can actually be a good thing because the adrenaline it generates can help you think faster and focus more completely.

Question 17

Robin attended a business conference where the keynote speaker provided a very entertaining presentation.She thought several of the speaker's jokes were funny and found some of the points he made interesting.But she left the speech unsure of the speaker's main point and how it related to her.As far as Robin was concerned,the speaker was not an effective communicator.

Accepted Answer

A) True 
 B)False

Question 18

Speaking immediately after someone stops talking shows poor listening skills.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a basic category of communication barriers?

Accepted Answer

A) cultural barriers 
B) holistic barriers 
C) monetary barriers 
D) clothing barriers 
A) cultural barriers 
B) holistic barriers 
C) monetary barriers 
D) clothing barriers

Question 20

What tends to occur when people have good listening skills?

Accepted Answer

A) people tell more to them 
B) people are resentful of them 
C) people make unrealistic demands on them 
D) people are careful of what they say around them 
A) people tell more to them 
B) people are resentful of them 
C) people make unrealistic demands on them 
D) people are careful of what they say around them

What do effective writers think about first when deciding how to structure must-read messages?

Instant messaging provides a richer communication channel than telephone conversations.

Define noise,and describe how it impacts business communications.

Shannon is delivering a presentation in front of senior management tomorrow.He decides to practise in front of a mirror prior to the meeting.This should be an effective strategy for strengthening his communication skills.

A department head plans to send a memo to the employees in her department outlining some changes in the company's personnel policies.She believes that most employees will view the changes in a very favourable light.Given this perception,what should she do?

How can you make your presentation or speech more concise and powerful?

When putting together a written message,you should try to anticipate how the reader will respond to the message,even if the best you can do is nothing more than a thoughtful guess.

Ginny is almost 30 years old but looks quite a bit younger.When she participates in discussions with businesspeople who don't know her well,she often finds they don't pay much attention to her ideas because they assume she is immature and inexperienced.What type of barrier is Ginny facing?

The passive voice tends to be more effective in business communications than the active voice because it is more rational and has less emotional impact.

The proper choice of a communication channel depends mainly on what?

Jackson needs to communicate a detailed but uncontroversial message to a large number of employees.What is the best channel for this type of message?

Which of the following is a type of communication barrier?

What are a manager's facial expressions,posture,and gestures examples of?

Visual aids include the use of graphics or pictures.

Verbal communication includes body language,posture,and facial expressions when a speaker addresses a group.

Speaking immediately after someone stops talking shows poor listening skills.

Which of the following is a basic category of communication barriers?

What tends to occur when people have good listening skills?

Business Now: Change Is the Only Constant

Business Ethics and Social Responsibility: Doing Well by Doing Good

Economics: the Framework for Business

Business Formation: Choosing the Form That Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Securities Markets : Trading Financial Resources

Marketing: Building Profitable Customer Connections

Part 1: Product and Promotion: Creating and Communicating Value

Part 2: Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, right Person, right Place, right Price

Management, motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top-Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

The World Marketplace: Business Without Borders

Labour-Management Relations

Business Law

Personal Finance

Filters

Exam 2: Business Communication: Creating and Delivering Messages That Matter

What do effective writers think about first when deciding how to structure must-read messages?

Instant messaging provides a richer communication channel than telephone conversations.

Define noise,and describe how it impacts business communications.

Shannon is delivering a presentation in front of senior management tomorrow.He decides to practise in front of a mirror prior to the meeting.This should be an effective strategy for strengthening his communication skills.

A department head plans to send a memo to the employees in her department outlining some changes in the company's personnel policies.She believes that most employees will view the changes in a very favourable light.Given this perception,what should she do?

How can you make your presentation or speech more concise and powerful?

When putting together a written message,you should try to anticipate how the reader will respond to the message,even if the best you can do is nothing more than a thoughtful guess.

Ginny is almost 30 years old but looks quite a bit younger.When she participates in discussions with businesspeople who don't know her well,she often finds they don't pay much attention to her ideas because they assume she is immature and inexperienced.What type of barrier is Ginny facing?

The passive voice tends to be more effective in business communications than the active voice because it is more rational and has less emotional impact.

The proper choice of a communication channel depends mainly on what?

Jackson needs to communicate a detailed but uncontroversial message to a large number of employees.What is the best channel for this type of message?

Which of the following is a type of communication barrier?

What are a manager's facial expressions,posture,and gestures examples of?

Visual aids include the use of graphics or pictures.

Verbal communication includes body language,posture,and facial expressions when a speaker addresses a group.

Speaking immediately after someone stops talking shows poor listening skills.

Which of the following is a basic category of communication barriers?

What tends to occur when people have good listening skills?

Business Now: Change Is the Only Constant

Business Ethics and Social Responsibility: Doing Well by Doing Good

Economics: the Framework for Business

Business Formation: Choosing the Form That Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Securities Markets : Trading Financial Resources

Marketing: Building Profitable Customer Connections

Part 1: Product and Promotion: Creating and Communicating Value

Part 2: Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, right Person, right Place, right Price

Management, motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top-Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

The World Marketplace: Business Without Borders

Labour-Management Relations

Business Law

Personal Finance

Filters