Exam 2: Business Communication: Creating and Delivering Messages That Matter

A little nervousness right before giving a speech can actually help you perform better.

Slang statements are acceptable in verbal communication,because clarification is immediate.

Barriers to communication can't be eliminated,so the best approach is to ignore them and repeat your message several times in order to "break through" these barriers.

The first step in choosing the correct wording for a message is to consider the characteristics of the audience to whom the message will be directed.

What does the richness of a communication channel refer to?

Ted jokes with his employees at the end of every weekly staff meeting.He notices that Jeanne appears sullen and uninterested in his jokes today and wonders if something he said offended her.Which statement describes what is happening in this situation?

You have been asked to speak to your high school's senior class about how and why you chose your college/university.What are the basic elements of a successful oral presentation to this group? Define and describe each element you will use,including your preparation,use of visual aids,and any methods employed to generate audience participation.

The first sentence of a block paragraph is not indented,and the lines within each paragraph are doubled-spaced.

The workers at the Axme Corporation have divided into several cliques.Employees in each clique tend to stick together,sharing lunch and coffee breaks.The employees in one clique very seldom interact with workers in another clique.Which type of barriers will this kind of situation create?

What is the communication channel that has the highest level of channel richness and is used to deliver complex and individualized messages?

Two students in a management class were presenting their findings on "managing change." As one team member clicked through the PowerPoint presentation,the other team member leaned against the work station,clearly indicating that he was thinking about something else.If the PowerPoint presentation was well organized,the second team member's behaviour was unlikely to detract from the presentation's message.

Business writing should consider how the audience will feel about the information and how it will be applied.

There are three common types of bias in business communications: gender bias,age bias,and bias related to race,ethnicity,and nationality.

The needs of the audience are a priority in business writing,regardless of the tool used to deliver the message.

Which statement best describes the barriers of language communication?

Which of the following is the listener doing when he or she is actively listening?

Body language and tone of voice have little impact on the audience's understanding of the information being communicated.

Videoconferencing is a good channel for communicating complex information to many people in geographically distant locations.

In business communications,when should someone use conciseness?

Tanya's arms are crossed as she listens to the manager's presentation.When the manager ends,she joins the audience in a standing ovation but does not clap her hands with her colleagues.What are her posture and gestures examples of?