Exam 2: Business Communication: Creating and Delivering Messages That Matter

What does two-way communication represent?

What is nonverbal communication? List and define the four types of nonverbal communication.

Memos are a good communication channel when the intent is to convey a noncontroversial but detailed message to a large number of people.

A manager is an effective speaker when he or she can articulate a message using dialect and jargon,because these nuances usually enrich the message.

Which of the following can greatly enhance your chances for success in the business arena?

According to studies reported in the Wall Street Journal's Career Journal,where does the majority of meaning come from during face-to-face communication?

An enthusiastic CEO spoke to his audience,"Our employees sold $10 million worth of services last year!" His wording is an example of how to use passive voice to present information.

Proper business communication should always follow such well-known grammatical rules as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Canadian-based companies prefer employees to use English while on the job.However,with the increasing diversity found in today's workforce,companies are challenged by which of the following?

Amie Johnston is the CEO of Megabux Inc.Her company has just worked out an agreement to merge with Lottadoe Enterprises,and Amie wants to announce the deal to her employees.She knows that the merger will require a reorganization and that some employees will worry about their job security.She wants to assure them of her personal commitment to minimizing layoffs.One of the best ways for Amie to communicate information about the merger would be to issue a memo to all employees.

According to the International Listening Association,85% of what people learn is derived from listening.

Cheryl is presenting the new payroll system to the managers.She was unable to reserve the large conference room,so she scheduled the presentation for the cafeteria,which is not designed for giving presentations and has poor acoustics.What is her challenge?

Ivy's manager asked her to train the new employees on the company's software program.Although Ivy agreed,her tone of voice was not warm and welcoming.What is this an example of?

What is slang?

Which of the following uses state-of-the-art equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation while providing a high degree of channel richness?

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention.What is one effective way for her to open the presentation?

Manager Greg Watson believes his product development teams have gotten a bit stale.He is writing a memo to explain a plan for reorganizing the teams in order to stimulate new ideas.However,Greg is concerned that several developers who like their current assignments will resent his plan.He should describe his proposed changes very early in the message in order to quickly deal with the issues that may cause concern.

You should always select a communication channel that you are comfortable using.If it works for you,it's good for the audience.

In communication,what is the term for any interference that causes the message received by the audience to be different from the sender's intended message?

Describe and list three do's and don'ts of listening.Explain the impact of listening on effective business communications.