Exam 1: What Is Organizational Behavior?

360.org, an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers Brenda and Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's argument?

A common characteristic of service jobs is that they ________.

Productivity refers to the degree to which an organization can achieve its ends at a low cost.

Explain the meaning of Big Data and discuss how its increased availability has led to new privacy concerns.

How are the management functions of planning, organizing, and leading different from one another? Explain.

In order to predict human behavior, it is best to supplement intuitive opinions with information derived from ________.

Human beings are simple in nature and, thus, simple, universal principles explain all kinds of organizational behavior.

Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another?

An example of an input at an organizational level is ________.

The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.

With reference to a basic OB model, ________ are determined in advance of the employment relationship and refer to variables such as personality, group structure, and organizational culture that lead to processes.

Organizational behavior cannot offer reasonably accurate explanations of human behavior or make valid predictions.

A key issue for managers in good economic times is ________.

The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called cohesive behavior.

Austin Reed is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.

________ is an example of an outcome at the organizational level.

A survey of over 2,100 CFOs across 20 industries indicated that a lack of interpersonal skills is the top reason why some employees fail to advance.

A(n) ________ is an abstraction of reality, a simplified representation of some real-world phenomenon.

Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia." She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?

________ seeks to measure, explain, and sometimes change the behavior of humans and other animals.