Exam 15: Operations, Quality, and Productivity

A(n)_______ is an intangible product.

_______________ worked to fight the myth that maintaining quality is expensive and focused on improving quality as an important way to lower costs:

Inventory control is also called _________.

The level of _______ refers to the amount of input from customers,which determines whether operations are make to stock,assemble to order,or make to order.

Productivity is calculated by:

Inventory control is the process of managing ____________,work in process,finished goods,and in-transit goods.

You are a server at a restaurant.While taking an order to a table,you dropped the plate and now it must be redone.You are in ___________.

Blue Cab needs to determine if it is continually developing its employees,as well as determine how effective its operations and processes are.Which two elements of the balanced scorecard must be referenced?

Productivity measures are _____________ when they are compared to other productivity rates.

Which of the following is not a facility layout?

Customers can be served by people,machines,or both.

A facilities _____ refers to the spatial arrangement of physical resources relative to each other?

A facilities _____ must be determined based on the classification of the operations system and the organization's product mix,layout requirements,and capacity planning?

Inventory is the stock of materials held for future use.

Although people are busier,in general,__________ have done nothing to increase productivity.

Resources can be all of the following except:

_____ is the continuing evaluation and reordering of the sequence in which products will be produced.

________________ measures financial,customer service,and internal business performance,as well as learning and growth performance.

Quality control and inventory control overlap.

At Toyota,factories rely on suppliers to get the needed raw materials and parts to the factory floor when they are required during the production process.What type of inventory control is Toyota practicing?