Exam 15: Operations, Quality, and Productivity

___________ is the process of coordinating all the activities involved in producing a product and delivering it to the customer.

According to theory,__% of the reasons for out of control performance cause __% of the quality problems:

The four throughput stages are Design,Operations,Management,and Service.

_____ are not part of facilities.

Macy's and other similar retail stores use a _____ layout?

__________ and _______ are commonly used to develop procedures for routine standing plans,whereas _____ is commonly used for single-use program plans for a complex project with dependent activities.

Scheduling is the most critical task a business does day in and day out.

________ refers to the amount of variety in the products an operation produces,which determines whether the products are produced continuously,repetitively,in batches,or individually.

_________ and ________ are useful tools when the activities follow each other in a dependent series.

A statistical test that aids in determining whether quality is within an acceptable standard range is:

Performance Evaluation and Review Technique (PERT)is a network scheduling technique that illustrates the ________ of activities.

What is a balanced scorecard and how can it be used to measure organizational performance?

Which method(s)is/are not used to schedule operations?

All of the following companies have benefited through the use of time-based competition except:

Which layout is associated with make-to-order and assemble-to-order levels of customer involvement,flexible project process operations,and balanced intensity?

Many small businesses that want to calculate Economic Order Quantity (EOQ)do not need materials requirement planning.

Systems to manage operations cannot be:

Time-based competition refers to the use of strategies to increase the speed with which an organization goes from creativity to delivery.

The critical path is the most ______________ series of activities in a PERT network.

What is the only real way to increase standard of living?