Question 1

Negative traits to avoid in the workplace include

Accepted Answer

A) self-pity. 
B) resentment. 
C) irritating habits. 
D) all of these choices. 
A) self-pity. 
B) resentment. 
C) irritating habits. 
D) all of these choices.

Question 2

Self-pity is a productive behavior.

Accepted Answer

A) True 
 B)False

Question 3

Match each term with the correct statement below.
-Overseer whose key responsibility is to ensure that the subordinates do the assigned work when they are supposed to do it and within acceptable levels of quality.

Accepted Answer

A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment 
A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment

Question 4

E-mail communications should not include

Accepted Answer

A) usernames and passwords. 
B) credit card information. 
C) social security numbers. 
D) all of these choices. 
A) usernames and passwords. 
B) credit card information. 
C) social security numbers. 
D) all of these choices.

Question 5

Tact requires good judgment, thought, and choosing your words carefully.

Accepted Answer

A) True 
 B)False

Question 6

A well-written e-mail message does not require a subject line.

Accepted Answer

A) True 
 B)False

Question 7

Text messages often include

Accepted Answer

A) long messages. 
B) text speak. 
C) specific subject lines. 
D) none of these choices. 
A) long messages. 
B) text speak. 
C) specific subject lines. 
D) none of these choices.

Question 8

Match each term with the correct statement below.
-A feeling of displeasure, ill will, and deep anger over something you believe (correctly or incorrectly) to be a wrong or insult to you.

Accepted Answer

A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment 
A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment

Question 9

The laissez-faire leadership style does not work well in organizations that require creativity.

Accepted Answer

A) True 
 B)False

Question 10

Empathy requires an "I" orientation rather than a "you" orientation.

Accepted Answer

A) True 
 B)False

Question 11

Match each term with the correct statement below.
-An "in charge" type of person who exercises unlimited power or authority.

Accepted Answer

A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment 
A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment

Question 12

Constructive criticism about your job performance

Accepted Answer

A) is hurtful. 
B) should be viewed as negative. 
C) is a necessary step on the road to self-improvement. 
D) none of these choices. 
A) is hurtful. 
B) should be viewed as negative. 
C) is a necessary step on the road to self-improvement. 
D) none of these choices.

Question 13

The autocratic style of leadership permits employees to make independent decisions.

Accepted Answer

A) True 
 B)False

Question 14

E-mail subject lines

Accepted Answer

A) may be eliminated. 
B) should provide information or ask a question. 
C) should include the date of the e-mail. 
D) none of these choices. 
A) may be eliminated. 
B) should provide information or ask a question. 
C) should include the date of the e-mail. 
D) none of these choices.

Question 15

One who emphasizes group accomplishment and cooperation rather than individual achievement is called a

Accepted Answer

A) supervisor. 
B) an optimist. 
C) a team player. 
D) none of these choices. 
A) supervisor. 
B) an optimist. 
C) a team player. 
D) none of these choices.

Question 16

E-mail etiquette requires

Accepted Answer

A) sending virus warnings to your friends and family. 
B) using the high priority feature for your messages so they are read. 
C) using emoticons and abbreviations. 
D) none of these choices. 
A) sending virus warnings to your friends and family. 
B) using the high priority feature for your messages so they are read. 
C) using emoticons and abbreviations. 
D) none of these choices.

Question 17

Everyone can perform well as a virtual team member.

Accepted Answer

A) True 
 B)False

Question 18

The terms "team" and "group" are synonymous.

Accepted Answer

A) True 
 B)False

Question 19

Match each term with the correct statement below.
-The ability to look at situations through the eyes of others.

Accepted Answer

A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment 
A) empathy 
B) envy 
C) teamwork 
D) autocratic leader 
E) self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment

Question 20

Getting along with others requires

Accepted Answer

A) tolerance. 
B) respect. 
C) courtesy. 
D) all of these choices. 
A) tolerance. 
B) respect. 
C) courtesy. 
D) all of these choices.

Negative traits to avoid in the workplace include

Self-pity is a productive behavior.

Match each term with the correct statement below. -Overseer whose key responsibility is to ensure that the subordinates do the assigned work when they are supposed to do it and within acceptable levels of quality.

E-mail communications should not include

Tact requires good judgment, thought, and choosing your words carefully.

A well-written e-mail message does not require a subject line.

Text messages often include

Match each term with the correct statement below. -A feeling of displeasure, ill will, and deep anger over something you believe (correctly or incorrectly) to be a wrong or insult to you.

The laissez-faire leadership style does not work well in organizations that require creativity.

Empathy requires an "I" orientation rather than a "you" orientation.

Match each term with the correct statement below. -An "in charge" type of person who exercises unlimited power or authority.

Constructive criticism about your job performance

The autocratic style of leadership permits employees to make independent decisions.

E-mail subject lines

One who emphasizes group accomplishment and cooperation rather than individual achievement is called a

E-mail etiquette requires

Everyone can perform well as a virtual team member.

The terms "team" and "group" are synonymous.

Match each term with the correct statement below. -The ability to look at situations through the eyes of others.

Getting along with others requires

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Getting Your Message Across

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters

Exam 7: Communicating With Coworkers and Supervisors

Negative traits to avoid in the workplace include

Self-pity is a productive behavior.

Match each term with the correct statement below. -Overseer whose key responsibility is to ensure that the subordinates do the assigned work when they are supposed to do it and within acceptable levels of quality.

E-mail communications should not include

Tact requires good judgment, thought, and choosing your words carefully.

A well-written e-mail message does not require a subject line.

Text messages often include

Match each term with the correct statement below. -A feeling of displeasure, ill will, and deep anger over something you believe (correctly or incorrectly) to be a wrong or insult to you.

The laissez-faire leadership style does not work well in organizations that require creativity.

Empathy requires an "I" orientation rather than a "you" orientation.

Match each term with the correct statement below. -An "in charge" type of person who exercises unlimited power or authority.

Constructive criticism about your job performance

The autocratic style of leadership permits employees to make independent decisions.

E-mail subject lines

One who emphasizes group accomplishment and cooperation rather than individual achievement is called a

E-mail etiquette requires

Everyone can perform well as a virtual team member.

The terms "team" and "group" are synonymous.

Match each term with the correct statement below. -The ability to look at situations through the eyes of others.

Getting along with others requires

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Getting Your Message Across

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters