Exam 7: Human Resources Management

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The interview is usually the most heavily weighted step in the selection process.

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True

Managers select the best statement that describes the employee's performance on a form when using the __________ method of performance appraisal.

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B

How often should performance appraisals be conducted?

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Performance appraisals should be an ongoing process,including both informal and formal sessions.

Which of the following statements is TRUE if an interviewer wants to know how soon an older person might retire?

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During a job interview at a large company,Miriam was asked for references from a past manager and teacher.Identify whether this question can or cannot be asked.

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The National Labor Relations Board (NLRB)oversees labor relations in the United States by doing all of the following EXCEPT:

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What is a bona fide occupational qualification (BFOQ)?

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Which of the following statements is TRUE if an interviewer wants to know if a candidate is a U.S.citizen?

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AT&T felt the best way to train employees on customer service was to have employees act as customers: sit back-to-back in chairs and simulate a customer calling the company.This training method is known as:

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Recent research shows that work-life balance now ranks second only to compensation as the most important driver of employee attraction and commitment.

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Which of the following elements should be included in an orientation program?

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Describe hypothetical questions and probing questions.

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For the job considered in Work Application 3,were you given a realistic job preview? Explain.

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__________ is the process of introducing new employees to the organization and their jobs.

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A developmental performance appraisal is used to make decisions and plans for performance improvements.

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The Equal Employment Opportunity Act of 1972 prohibits employment discrimination on the basis of all of the following EXCEPT:

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Identify the major components of compensation.

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Which of the following training methods involves giving trainees special assignments,such as developing a new product or preparing a report?

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List the steps in job instructional training.

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The two parts of recruiting are:

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