Exam 3: Creative Problem Solving and Decision Making

Describe the differences between programmed and nonprogrammed decisions and among the conditions of certainty,uncertainty,and risk.

State the difference between creativity and innovation.

Employees of Bright Co.filled out a series of questionnaires on how to improve quality at the company.This is an example of which of the following group techniques for generating alternatives?

Cost-benefit analysis is less subjective than management science techniques.

With the devil's advocate approach,group members focus on defending a solution while others try to come up with reasons the solution will not work.

The development-driven version of Vroom's participative decision-making model:

Give examples from an organization you work for or have worked for of decisions that might appropriately be analyzed using the quantitative techniques of break-even analysis,capital budgeting,linear programming,queuing theory,and probability theory.

Leadership styles included in Vroom's participative decision-making model include all of the following EXCEPT:

There are four stages in the creative process.

Brainstorming is the process of:

Potential advantages of group decision making include all of the following EXCEPT:

__________ is the process of generating novel alternatives through role playing and fantasizing.

The three stages in the creative process,in order,are:

When making a decision under conditions of risk,you do not know the outcome of each alternative in advance,but can assign probabilities to each outcome.

List and explain the three stages in the creative process.

Pin Co.held a meeting of employees to allow them to freely provide suggestions on how to improve quality.This is an example of which of the following group techniques for generating alternatives?

Which potential disadvantage of group problem solving and decision making do you think arises most frequently?

Production manager.You are an experienced competent manager of a production department.A new potential customer offered to buy a large quantity of your product for a reasonable price.The offer is open for a few days,which gives you time for input into the decision if you want it.To fill the new order,your employees would have to work nights and weekends for three weeks.The company has no union and cannot force employees to work overtime.However,your department members work well together,they have a very good performance record,and they like to participate in decision making.Which primary leadership style would you use to make the decision to take the order or not? Step 1: Which version of the model should you use? (_____ time-driven _____ development-driven) Step 2: How did you answer the model's questions? Did you skip any questions? (H = high,L = low,NA = not answered/skipped) Step 3: Which leadership style is the most appropriate? ____ Decide ____ Consult individuals ____ Consult group ____ Facilitate ____ Delegate

In countries where managers use participative decision making,decisions take longer than in countries where managers use autocratic decision making.

When making a decision under conditions of __________,you do not know the outcome of each alternative in advance,but can assign probabilities to each outcome.