Question 1

__________ skills involve the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

Accepted Answer

A)  Interpersonal 
B)  Decision-making 
C)  Technical 
D)  Team-building 
A)  Interpersonal 
B)  Decision-making 
C)  Technical 
D)  Team-building A

Question 2

As a supervisor you want to improve performance in your department.You have asked your employees to think of ways to improve the department.However,you don't expect many good ideas because in the past the group has not been very interested or enthusiastic in participating in decision making.You have some good ideas.As a situational manager,identify the following:
Capability Level
Management Style
Behavior to Use
Action Taken

Accepted Answer

2
Consultative
High directive/High supportive
Encouragingly ask the members for their ideas.After they are finished,present your ideas and sell them on the benefits of implementing them.
Second-Best Answer
3
Participative
Low directive/High supportive
Encouragingly ask the members for their ideas.Do not directly give your own ideas.Instead,give some of your information and let them come to conclusions so that they feel as though the ideas are theirs rather than yours.

Question 3

Identify a specific manager,preferably one who is or was your boss,and give examples of how that person performs in each of the three management role categories.Be sure to identify at least one of the three or four roles in each category.

Accepted Answer

One specific manager who comes to mind is my former boss, Sarah. In the interpersonal role category, Sarah excels as a figurehead. She represents the company at various events and is often the face of our department when interacting with other teams or clients. She is also very approachable and takes the time to listen to her employees' concerns and ideas, acting as a liaison between upper management and the rest of the team.

In the informational role category, Sarah is a great disseminator. She ensures that important information from upper management is communicated effectively to the team, and she also gathers feedback and insights from the team to share with higher-ups. She is always up to date on industry trends and market changes, and she makes sure that her team is informed as well.

In the decisional role category, Sarah is a strong entrepreneur. She is not afraid to take calculated risks and encourages her team to think outside the box. She is also a resource allocator, effectively delegating tasks and resources to ensure that projects are completed on time and within budget. Additionally, she is a problem solver, always finding creative solutions to challenges that arise within the department.

Overall, Sarah is a well-rounded manager who excels in all three management role categories, making her an effective and respected leader.

Question 4

A first-mover advantage refers to:

Accepted Answer

A)  offering unique customer value. 
B)  offering a unique customer value before competitors do so. 
C)  writing down the objectives and steps for achieving a new venture. 
D)  leaving an industry or product line before sales drop. 
A)  offering unique customer value. 
B)  offering a unique customer value before competitors do so. 
C)  writing down the objectives and steps for achieving a new venture. 
D)  leaving an industry or product line before sales drop.

Question 5

Debbie provides her employees with data every morning at 8:00 to help them perform their jobs more effectively.Debbie is utilizing which of the following management roles?

Accepted Answer

A)  interpersonal role 
B)  informational role 
C)  decisional role 
A)  interpersonal role 
B)  informational role 
C)  decisional role

Question 6

When a good employee is promoted to management,which management level is the promotion usually to,and how do the management skills and functions change with the job promotion?

Accepted Answer

When an employee is promoted,it is usual

Question 7

The three skills that managers need are technical,interpersonal,and analytical skills.

Accepted Answer

A) True 
 B)False

Question 8

__________ is the process of setting objectives and determining in advance exactly how the objectives will be met.

Accepted Answer

A)  Organizing 
B)  Leading 
C)  Controlling 
D)  Planning 
A)  Organizing 
B)  Leading 
C)  Controlling 
D)  Planning

Question 9

Terri has tried to get the employees of her human resources department to be excited about the opportunities that diversity programs offered.Terry is using which of the following management functions?

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling

Question 10

Explain the difference between an entrepreneur and an intrapreneur.

Accepted Answer

Entrepreneurs commonly start a new small

Question 11

A(n)__________ is a written description of a new venture-its objectives and the steps for achieving them.

Accepted Answer

A)  executive summary 
B)  direct investment 
C)  business plan 
D)  none of these 
A)  executive summary 
B)  direct investment 
C)  business plan 
D)  none of these

Question 12

Interpersonal skills involve the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

Accepted Answer

A) True 
 B)False

Question 13

A manager is responsible for:

Accepted Answer

A)  setting organizational objectives. 
B)  determining organizational needs. 
C)  achieving organizational objectives. 
D)  administering discipline in the workplace. 
A)  setting organizational objectives. 
B)  determining organizational needs. 
C)  achieving organizational objectives. 
D)  administering discipline in the workplace.

Question 14

There are basically four levels of management.

Accepted Answer

A) True 
 B)False

Question 15

What are competitive and first-mover advantages?

Accepted Answer

A competitive advantage specif

Question 16

What are the three types of managers?

Accepted Answer

The three types of m

Question 17

Identify the three management role categories.

Accepted Answer

Managers play the interpersonal role whe

Question 18

As a supervisor you spend little time telling employees what to do and most of the time encouraging them to do a good job.However,at the present time,your employees have fallen behind schedule on an important project due soon.As a situational manager,identify the following:
Capability Level
Management Style
Behavior to Use
Action Taken

Accepted Answer

2
Consultative
High directive/High suppo

Question 19

There are very few Web sites dedicated to providing information related to developing a business plan.

Accepted Answer

A) True 
 B)False

Question 20

You are discussing the delegation of a new task to one of your best employees,Pete.However,Pete is hesitant to take on the new assignment.You are confident he can do it on his own.As a situational manager,identify the following:
Capability Level
Management Style
Behavior to Use
Action Taken

Accepted Answer

3
Participative
Low directive/High suppo

__________ skills involve the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

Identify a specific manager,preferably one who is or was your boss,and give examples of how that person performs in each of the three management role categories.Be sure to identify at least one of the three or four roles in each category.

A first-mover advantage refers to:

Debbie provides her employees with data every morning at 8:00 to help them perform their jobs more effectively.Debbie is utilizing which of the following management roles?

When a good employee is promoted to management,which management level is the promotion usually to,and how do the management skills and functions change with the job promotion?

The three skills that managers need are technical,interpersonal,and analytical skills.

__________ is the process of setting objectives and determining in advance exactly how the objectives will be met.

Terri has tried to get the employees of her human resources department to be excited about the opportunities that diversity programs offered.Terry is using which of the following management functions?

Explain the difference between an entrepreneur and an intrapreneur.

A(n)__________ is a written description of a new venture-its objectives and the steps for achieving them.

Interpersonal skills involve the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

A manager is responsible for:

There are basically four levels of management.

What are competitive and first-mover advantages?

What are the three types of managers?

Identify the three management role categories.

There are very few Web sites dedicated to providing information related to developing a business plan.

You are discussing the delegation of a new task to one of your best employees,Pete.However,Pete is hesitant to take on the new assignment.You are confident he can do it on his own.As a situational manager,identify the following: Capability Level Management Style Behavior to Use Action Taken

The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Change: Innovation and Diversity

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Leading With Influence

Communicating and Information Technology

Motivating for High Performance

Team Leadership

Control Systems: Financial and Human

Operations,quality,and Productivity

A Brief History of Management

Time Management

Career Management and Networking

Written Communication

Filters

Exam 1: Management and Entrepreneurship

__________ skills involve the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

Identify a specific manager,preferably one who is or was your boss,and give examples of how that person performs in each of the three management role categories.Be sure to identify at least one of the three or four roles in each category.

A first-mover advantage refers to:

Debbie provides her employees with data every morning at 8:00 to help them perform their jobs more effectively.Debbie is utilizing which of the following management roles?

When a good employee is promoted to management,which management level is the promotion usually to,and how do the management skills and functions change with the job promotion?

The three skills that managers need are technical,interpersonal,and analytical skills.

__________ is the process of setting objectives and determining in advance exactly how the objectives will be met.

Terri has tried to get the employees of her human resources department to be excited about the opportunities that diversity programs offered.Terry is using which of the following management functions?

Explain the difference between an entrepreneur and an intrapreneur.

A(n)__________ is a written description of a new venture-its objectives and the steps for achieving them.

Interpersonal skills involve the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

A manager is responsible for:

There are basically four levels of management.

What are competitive and first-mover advantages?

What are the three types of managers?

Identify the three management role categories.

There are very few Web sites dedicated to providing information related to developing a business plan.

You are discussing the delegation of a new task to one of your best employees,Pete.However,Pete is hesitant to take on the new assignment.You are confident he can do it on his own.As a situational manager,identify the following: Capability Level Management Style Behavior to Use Action Taken

The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Change: Innovation and Diversity

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Leading With Influence

Communicating and Information Technology

Motivating for High Performance

Team Leadership

Control Systems: Financial and Human

Operations,quality,and Productivity

A Brief History of Management

Time Management

Career Management and Networking

Written Communication

Filters