Exam 12: Managing Individuals and a Diverse Work Force

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

Reasonable accommodations for disabled worked include assistive technology.

Someone describes as having a mind-boggling breadth of his curiosity. In terms of the Big Five Personality Dimensions, this person would be described as having a high degree of ____.

The two basic types of diversity training are cultural training and attitude-based diversity training.

When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions.

Jean-Marie has excellent keyboarding skills and enters data for a marketing research firm. Jean-Marie is also vision-impaired. In order to perform his job, Jean-Marie needs a computer monitor that produces oversized print so he can read it. Providing the monitor to facilitate Jean-Marie's job performance is an example of ____.

When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. By creating her own business, Suzanne overcame problems associated with ____ while creating a different version of the same problem.

What are the Big Five personality dimensions? Explain the significance of the Big Five personality dimensions. Specify how one of more of those dimensions might be used to select or place applicants for employment in a particular job or company.

Japan-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how ____ influences organizations.

The three different methods or paradigms for managing diversity are the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

Affirmative action is defined as the purposeful steps taken by an organization to create employment opportunities for minorities and women. It is required by law for private employers with 15 or more employees.

List the Big Five Personality Dimensions. How does an understanding of these dimensions benefit managers?

People with the Big Five dimension of ____ respond well under stress.

For a typical company, employee turnover costs amounts to more than 90 percent of the employees' salaries.

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

What constitutes a disability? How does a disability result in disability discrimination? Give three examples of actions employers can take to avoid such discrimination.

Explain how a manager's typical patterns of thought and action can unintentionally turn manifestations of surface-level diversity into serious legal problems of discrimination for an organization. Explain the implications of this fact for the role of diversity management in contemporary business organizations.

According to a recent census, over 40 percent of the Australian population was born overseas or had one parent born overseas. The abilities of these immigrants add value to the Australian workplace. The Australian government would have employers welcome these migrants and their children into their organizations as valued workers. Which paradigm for managing diversity does the Australian government most likely support?

The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.

Diversity helps companies grow by ____.