Question 1

Return on investment compares net profit after taxes to total sales.

Accepted Answer

A) True 
 B)False

Question 2

In a short essay, describe the third step in the control process.

Accepted Answer

The third step in the control process in

Question 3

The development or identification of objectives or standards must precede the control process.

Accepted Answer

A) True 
 B)False

Question 4

In a short essay, describe feedback control and give an example of its use.

Accepted Answer

The most popular type of control relies

Question 5

A fast-food restaurant is querying prospective customers about the features they would like to see in a new panini sandwich.What kind of control is being used?

Accepted Answer

A) concurrent control 
B) feedback control 
C) feedforward control 
D) anticipation control 
A) concurrent control 
B) feedback control 
C) feedforward control 
D) anticipation control

Question 6

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.

Accepted Answer

A) do nothing since sales exceeded goals 
B) run a sale on the racquet 
C) run a sale on other products 
D) inquire about ordering more racquets 
A) do nothing since sales exceeded goals 
B) run a sale on the racquet 
C) run a sale on other products 
D) inquire about ordering more racquets

Question 7

When actual performance falls outside an acceptable range of variation, it is termed a(n)________.

Accepted Answer

A) significant deviation 
B) insignificant deviation 
C) acceptable deviation 
D) large deviation 
A) significant deviation 
B) insignificant deviation 
C) acceptable deviation 
D) large deviation

Question 8

A major advantage of feedforward control is that it increases employee motivation.

Accepted Answer

A) True 
 B)False

Question 9

When a budget is formulated, it is being used as a(n)________ tool.

Accepted Answer

A) organizing 
B) controlling 
C) planning 
D) leadership 
A) organizing 
B) controlling 
C) planning 
D) leadership

Question 10

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

Accepted Answer

A) always attains its goals 
B) may not always attain its goals 
C) rarely attains its goals 
D) has no reason to monitor its performance 
A) always attains its goals 
B) may not always attain its goals 
C) rarely attains its goals 
D) has no reason to monitor its performance

Question 11

Jessie's whole work section that consists of three work groups was assessed by this method of performance measurement and informally judged to be "creative, innovative, hard-working, and fun-loving."

Accepted Answer

A) MBWA 
B) written report 
C) statistical report 
D) oral report 
A) MBWA 
B) written report 
C) statistical report 
D) oral report

Question 12

The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.

Accepted Answer

A) True 
 B)False

Question 13

A law firm manager finds that the firm loses too many of its civil cases while it wins an inordinately high number of its criminal cases.Which basic corrective action can the manager take?

Accepted Answer

A) pay criminal lawyers more 
B) pay civil lawyers less 
C) analyze civil and criminal cases 
D) fire civil lawyers 
A) pay criminal lawyers more 
B) pay civil lawyers less 
C) analyze civil and criminal cases 
D) fire civil lawyers

Question 14

Motivation and leadership are two primary parts of the control function.

Accepted Answer

A) True 
 B)False

Question 15

Control measures in two different locations in different parts of the world are always comparable.

Accepted Answer

A) True 
 B)False

Question 16

In a short essay, describe feedforward control and give an example of its use.

Accepted Answer

Feedforward control is the most desirabl

Question 17

Which of the following is NOT a recognized possible course of action for managers to take when actual performance falls outside an acceptable range of variation?

Accepted Answer

A) take corrective action 
B) change the standards 
C) ignore the performance data 
D) do nothing 
A) take corrective action 
B) change the standards 
C) ignore the performance data 
D) do nothing

Question 18

Budgets can be effective tools for both planning and controlling.

Accepted Answer

A) True 
 B)False

Question 19

A disadvantage of a statistical report is that it may leave out ________ measurements of performance.

Accepted Answer

A) subjective 
B) objective 
C) positive 
D) negative 
A) subjective 
B) objective 
C) positive 
D) negative

Question 20

In a short essay, explain why employers feel the need to monitor employee behavior.

Accepted Answer

First and foremost, employers are concer

Return on investment compares net profit after taxes to total sales.

In a short essay, describe the third step in the control process.

The development or identification of objectives or standards must precede the control process.

In a short essay, describe feedback control and give an example of its use.

A fast-food restaurant is querying prospective customers about the features they would like to see in a new panini sandwich.What kind of control is being used?

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.

When actual performance falls outside an acceptable range of variation, it is termed a(n)________.

A major advantage of feedforward control is that it increases employee motivation.

When a budget is formulated, it is being used as a(n)________ tool.

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

Jessie's whole work section that consists of three work groups was assessed by this method of performance measurement and informally judged to be "creative, innovative, hard-working, and fun-loving."

The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.

A law firm manager finds that the firm loses too many of its civil cases while it wins an inordinately high number of its criminal cases.Which basic corrective action can the manager take?

Motivation and leadership are two primary parts of the control function.

Control measures in two different locations in different parts of the world are always comparable.

In a short essay, describe feedforward control and give an example of its use.

Which of the following is NOT a recognized possible course of action for managers to take when actual performance falls outside an acceptable range of variation?

Budgets can be effective tools for both planning and controlling.

A disadvantage of a statistical report is that it may leave out ________ measurements of performance.

In a short essay, explain why employers feel the need to monitor employee behavior.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 14: Foundations of Control

Return on investment compares net profit after taxes to total sales.

In a short essay, describe the third step in the control process.

The development or identification of objectives or standards must precede the control process.

In a short essay, describe feedback control and give an example of its use.

A fast-food restaurant is querying prospective customers about the features they would like to see in a new panini sandwich.What kind of control is being used?

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.

When actual performance falls outside an acceptable range of variation, it is termed a(n)________.

A major advantage of feedforward control is that it increases employee motivation.

When a budget is formulated, it is being used as a(n)________ tool.

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

Jessie's whole work section that consists of three work groups was assessed by this method of performance measurement and informally judged to be "creative, innovative, hard-working, and fun-loving."

The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.

A law firm manager finds that the firm loses too many of its civil cases while it wins an inordinately high number of its criminal cases.Which basic corrective action can the manager take?

Motivation and leadership are two primary parts of the control function.

Control measures in two different locations in different parts of the world are always comparable.

In a short essay, describe feedforward control and give an example of its use.

Which of the following is NOT a recognized possible course of action for managers to take when actual performance falls outside an acceptable range of variation?

Budgets can be effective tools for both planning and controlling.

A disadvantage of a statistical report is that it may leave out ________ measurements of performance.

In a short essay, explain why employers feel the need to monitor employee behavior.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters