Exam 14: Foundations of Control

A software company that puts almost all of its performance measurement effort into measuring the total number of units that the company and its competitors sell most likely wants to excel at ________.

A management information system (MIS)focuses on providing managers with the raw data that pertains to the organization.

One advantage of feedback control over other forms of control is that it lets managers focus on ________.

In many cases, immediate corrective action rather than basic corrective action is taken by managers because they ________.

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

All of the following are common rationalizations that workers use to justify workplace theft EXCEPT ________.

Basic corrective action focuses on identifying the cause of a performance deviation.

A household that cuts back on supermarket spending after going overbudget on its food budget is using the budget as a(n)________.

An advantage of management by walking around is ________.

A major drawback of an oral report is that there is no way to store the information in the report for later reference.

The first step in the control process is to ________.

The control process is a two-step process that measures and compares.

A basketball coach showing players how to position themselves on the court during practice is carrying out ________, a form of concurrent control.

Immediate corrective action is designed ________.

In any given week, about ________ workers are attacked by coworkers or former coworkers and seriously injured.

The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.

A balanced scorecard approach creates goals in four key performance areas and assesses ________.

________ is a measure of how readily a company can use its assets to generate profits.

Controlling compares ________ to see if goals are being achieved.

For a baseball player, a statistical report would feature such things as ________.