Question 1

Which of the following would constitute basic corrective action for employees whose production has dropped?

Accepted Answer

A) changing the pay scale 
B) taking away employee privileges 
C) looking for causes of the production drop 
D) changing how the work is carried out 
A) changing the pay scale 
B) taking away employee privileges 
C) looking for causes of the production drop 
D) changing how the work is carried out

Question 2

In a short essay, explain why what managers choose to measure can be more important than how they measure in the control process.

Accepted Answer

A premium coffee bean company, for examp

Question 3

This has proved to be very helpful in establishing culpability in sexual harassment cases.

Accepted Answer

A) monitoring phone calls 
B) monitoring emails 
C) monitoring employee whereabouts 
D) monitoring Internet use 
A) monitoring phone calls 
B) monitoring emails 
C) monitoring employee whereabouts 
D) monitoring Internet use

Question 4

This type of performance measurement format would be most likely to include graphs, tables, and computer outputs.

Accepted Answer

A) oral report 
B) statistical report 
C) MBWA 
D) written report 
A) oral report 
B) statistical report 
C) MBWA 
D) written report

Question 5

Which of the following employer practices is NOT legal?

Accepted Answer

A) reading employee email 
B) monitoring employees in a bathroom 
C) tracking an employee's whereabouts 
D) monitoring an employee's personal home computer 
A) reading employee email 
B) monitoring employees in a bathroom 
C) tracking an employee's whereabouts 
D) monitoring an employee's personal home computer

Question 6

An example of revising a standard is a teacher who changes a grading scale because students do poorly on an exam.

Accepted Answer

A) True 
 B)False

Question 7

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

Accepted Answer

A) True 
 B)False

Question 8

The key to feedforward controls is taking action while the problem is occurring.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

Accepted Answer

A) budget 
B) absenteeism 
C) efficiency 
D) job satisfaction 
A) budget 
B) absenteeism 
C) efficiency 
D) job satisfaction

Question 10

When a budget is used for controlling, it provides ________ against which resource consumption can be compared.

Accepted Answer

A) quantitative standards 
B) qualitative standards 
C) flexible standards 
D) nonnumerical standards 
A) quantitative standards 
B) qualitative standards 
C) flexible standards 
D) nonnumerical standards

Question 11

________ is a measure of an organization's ability to meet its current debt obligations.

Accepted Answer

A) Profitability 
B) Activity 
C) Leverage 
D) Liquidity 
A) Profitability 
B) Activity 
C) Leverage 
D) Liquidity

Question 12

Personal observation as a form of control measurement requires little time.

Accepted Answer

A) True 
 B)False

Question 13

A balanced scorecard with respect to organizational performance includes areas that are financial and customer-oriented only.

Accepted Answer

A) True 
 B)False

Question 14

A company looks at its expenses and finds that its electricity costs have increased, exceeding the budget by 20 percent.Which of the following would be most likely to require immediate action on the part of the company?

Accepted Answer

A) Overall costs for electricity have gone up by 25 percent. 
B) Overall utility costs have gone up by 15 percent. 
C) Overall costs for electricity have down by 5 percent. 
D) Overall utility costs have stayed steady. 
A) Overall costs for electricity have gone up by 25 percent. 
B) Overall utility costs have gone up by 15 percent. 
C) Overall costs for electricity have down by 5 percent. 
D) Overall utility costs have stayed steady.

Question 15

A cell phone maker tests its new model with a sample audience when it is fully operational.What kind of control is this?

Accepted Answer

A) pre-market control 
B) feedback control 
C) concurrent control 
D) feedforward control 
A) pre-market control 
B) feedback control 
C) concurrent control 
D) feedforward control

Question 16

When might a manager be justified in revising a standard rather than taking corrective action to remedy a significant performance deviation?

Accepted Answer

A) when performance exceeds the standard 
B) when performance falls slightly short of the standard 
C) when performance falls far short of the standard 
D) when the standard is unrealistic 
A) when performance exceeds the standard 
B) when performance falls slightly short of the standard 
C) when performance falls far short of the standard 
D) when the standard is unrealistic

Question 17

All of the following are important in efforts to protect information in an organization EXCEPT ________.

Accepted Answer

A) firewalls 
B) encryption 
C) search engines 
D) data backups 
A) firewalls 
B) encryption 
C) search engines 
D) data backups

Question 18

MBWA stands for management by ________.

Accepted Answer

A) work area 
B) work action 
C) written action 
D) walking around 
A) work area 
B) work action 
C) written action 
D) walking around

Question 19

A manager measuring actual performance is like a teacher ________.

Accepted Answer

A) composing a test 
B) grading a test 
C) helping a student study for a test 
D) making an assignment 
A) composing a test 
B) grading a test 
C) helping a student study for a test 
D) making an assignment

Question 20

These forms of performance measurement provide the best and most immediate forms of feedback.

Accepted Answer

A) oral report and written report 
B) written report and statistical report 
C) MBWA and oral report 
D) statistical report and MBWA 
A) oral report and written report 
B) written report and statistical report 
C) MBWA and oral report 
D) statistical report and MBWA

Which of the following would constitute basic corrective action for employees whose production has dropped?

In a short essay, explain why what managers choose to measure can be more important than how they measure in the control process.

This has proved to be very helpful in establishing culpability in sexual harassment cases.

This type of performance measurement format would be most likely to include graphs, tables, and computer outputs.

Which of the following employer practices is NOT legal?

An example of revising a standard is a teacher who changes a grading scale because students do poorly on an exam.

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

The key to feedforward controls is taking action while the problem is occurring.

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

When a budget is used for controlling, it provides ________ against which resource consumption can be compared.

________ is a measure of an organization's ability to meet its current debt obligations.

Personal observation as a form of control measurement requires little time.

A balanced scorecard with respect to organizational performance includes areas that are financial and customer-oriented only.

A company looks at its expenses and finds that its electricity costs have increased, exceeding the budget by 20 percent.Which of the following would be most likely to require immediate action on the part of the company?

A cell phone maker tests its new model with a sample audience when it is fully operational.What kind of control is this?

When might a manager be justified in revising a standard rather than taking corrective action to remedy a significant performance deviation?

All of the following are important in efforts to protect information in an organization EXCEPT ________.

MBWA stands for management by ________.

A manager measuring actual performance is like a teacher ________.

These forms of performance measurement provide the best and most immediate forms of feedback.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 14: Foundations of Control

Which of the following would constitute basic corrective action for employees whose production has dropped?

In a short essay, explain why what managers choose to measure can be more important than how they measure in the control process.

This has proved to be very helpful in establishing culpability in sexual harassment cases.

This type of performance measurement format would be most likely to include graphs, tables, and computer outputs.

Which of the following employer practices is NOT legal?

An example of revising a standard is a teacher who changes a grading scale because students do poorly on an exam.

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

The key to feedforward controls is taking action while the problem is occurring.

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

When a budget is used for controlling, it provides ________ against which resource consumption can be compared.

________ is a measure of an organization's ability to meet its current debt obligations.

Personal observation as a form of control measurement requires little time.

A balanced scorecard with respect to organizational performance includes areas that are financial and customer-oriented only.

A company looks at its expenses and finds that its electricity costs have increased, exceeding the budget by 20 percent.Which of the following would be most likely to require immediate action on the part of the company?

A cell phone maker tests its new model with a sample audience when it is fully operational.What kind of control is this?

When might a manager be justified in revising a standard rather than taking corrective action to remedy a significant performance deviation?

All of the following are important in efforts to protect information in an organization EXCEPT ________.

MBWA stands for management by ________.

A manager measuring actual performance is like a teacher ________.

These forms of performance measurement provide the best and most immediate forms of feedback.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters