Question 1

When a client comes to you with a problem,______.

Accepted Answer

A)  ​You must solve it for them 
B)  ​Listen, and then advise the best solutions for the client 
C)  ​Listen, provide resources and help the client arrive at a solution 
D)  ​The client must demonstrate that he or she can solve it 
A)  ​You must solve it for them 
B)  ​Listen, and then advise the best solutions for the client 
C)  ​Listen, provide resources and help the client arrive at a solution 
D)  ​The client must demonstrate that he or she can solve it C

Question 2

Name the 4 reasons why it is important to know who owns the problem.

Accepted Answer

Understanding who owns a problem is crucial for several reasons, particularly in a business or organizational context. Here are four reasons why it is important to know who owns the problem:

1. **Accountability**: Identifying the owner of a problem ensures that there is a specific person or team responsible for addressing it. This accountability is essential for ensuring that the problem does not get ignored or passed around without resolution. When someone knows they are accountable, they are more likely to take initiative and work towards a solution.

2. **Efficiency**: Knowing who owns the problem helps streamline the problem-solving process. Instead of multiple people or departments working on the same issue without coordination, the problem owner can take charge, delegate tasks if necessary, and avoid duplication of efforts. This leads to a more efficient use of resources and quicker resolution times.

3. **Expertise**: Problems are best solved by those with the relevant expertise or authority to make decisions regarding the issue. By identifying the owner, you ensure that the person with the appropriate knowledge and skills is addressing the problem. This increases the likelihood of a successful and effective solution.

4. **Communication**: When a problem has a clear owner, it simplifies communication channels. Stakeholders know whom to approach for updates and information regarding the problem. This reduces confusion and ensures that all relevant parties are informed about the status of the issue and any actions being taken.

In summary, knowing who owns the problem is vital for maintaining accountability, improving efficiency, leveraging expertise, and streamlining communication. It helps organizations to effectively manage challenges and implement solutions in a structured and responsible manner.

Question 3

How should a case manager resolve an issue if they own the problem?

Accepted Answer

As a case manager, resolving an issue where you own the problem involves a structured approach that ensures accountability, effective problem-solving, and clear communication. Here is a step-by-step guide to address such a situation:

1. Acknowledge the Problem: The first step is to acknowledge that there is a problem for which you are responsible. Accepting ownership is crucial to finding a resolution.

2. Assess the Situation: Take a step back to understand the problem fully. Gather all relevant information and data to assess the scope and impact of the issue.

3. Apologize if Necessary: If the problem has affected clients, colleagues, or other stakeholders, offer a sincere apology for any inconvenience or harm caused.

4. Identify the Root Cause: Conduct a root cause analysis to determine why the problem occurred. This will help in preventing similar issues in the future.

5. Develop a Plan: Create a detailed action plan to address the problem. This plan should include specific steps, timelines, and responsibilities.

6. Communicate: Inform all affected parties about the issue and your plan to resolve it. Clear communication is essential to maintain trust and manage expectations.

7. Implement the Solution: Execute the action plan, ensuring that each step is completed thoroughly and on time.

8. Monitor Progress: Continuously monitor the situation to ensure that the resolution is effective. Be prepared to make adjustments if the initial plan does not yield the desired results.

9. Document Everything: Keep a record of the problem, the steps taken to resolve it, and the outcomes. This documentation can be valuable for future reference and for accountability purposes.

10. Reflect and Learn: After the issue is resolved, reflect on what happened and why. Use this as a learning opportunity to improve processes and prevent similar problems in the future.

11. Follow Up: Check in with those affected by the problem to ensure that they are satisfied with the resolution and to demonstrate your commitment to their satisfaction.

12. Evaluate and Improve: Evaluate the effectiveness of your problem-solving process and make improvements as necessary. This could involve updating policies, providing additional training, or making changes to systems or procedures.

By taking ownership of the problem and following these steps, a case manager can effectively resolve issues, maintain professional integrity, and strengthen relationships with clients and colleagues.

Question 4

The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:​

Accepted Answer

A)  ​Allow the client opportunities to exercise self-determination and independence 
B)  ​Make certain that all therapeutic goals are achieved 
C)  ​Make certain that the client find the solution 
D)  ​Make certain that he or she demonstrate no difference between the professional relationship and a friendship away from work 
A)  ​Allow the client opportunities to exercise self-determination and independence 
B)  ​Make certain that all therapeutic goals are achieved 
C)  ​Make certain that the client find the solution 
D)  ​Make certain that he or she demonstrate no difference between the professional relationship and a friendship away from work

Question 5

Briefly describe why it is not uncaring to allow a client to own the problem.

Accepted Answer

Allowing a client to own the problem is

Question 6

The person who owns the problem is the person whose (fill in the blank).

Accepted Answer

The person who owns

Question 7

The strategy behind determining the level of intervention we provide to the client is based on:​

Accepted Answer

A)  ​Consultation with the client's family and close associates 
B)  ​Knowing your own level of professional training 
C)  ​The need to solve the client's problem 
D)  ​Knowing the client's strengths and limitations 
A)  ​Consultation with the client's family and close associates 
B)  ​Knowing your own level of professional training 
C)  ​The need to solve the client's problem 
D)  ​Knowing the client's strengths and limitations

Question 8

Knowing who owns the problem is important because:

Accepted Answer

A)  ​It allows us to understand who is ultimately responsible for resolving the problem 
B)  ​It makes us seem uncaring 
C)  ​It abandons the client with the problem 
D)  ​It allows us to take charge of the client's care 
A)  ​It allows us to understand who is ultimately responsible for resolving the problem 
B)  ​It makes us seem uncaring 
C)  ​It abandons the client with the problem 
D)  ​It allows us to take charge of the client's care

Question 9

When the client owns the problem,______.

Accepted Answer

A)  ​The human services worker must take the reins in solving the problem 
B)  ​The human services worker must decide how much help to give 
C)  ​The client must take the reins in solving the problem 
D)  ​The client must demonstrate self-reliance in achieving the goal 
A)  ​The human services worker must take the reins in solving the problem 
B)  ​The human services worker must decide how much help to give 
C)  ​The client must take the reins in solving the problem 
D)  ​The client must demonstrate self-reliance in achieving the goal

Question 10

The clinician generally has information and resources at his or her fingertips; therefore:​

Accepted Answer

A)  ​The clinician can more effectively collaborate with the client on the solution 
B)  ​It puts the clinician in a better position to solve the client's problems 
C)  ​The client is not in a position to solve his or her own problems 
D)  ​The client has no opportunity to exercise self-determination and independence 
A)  ​The clinician can more effectively collaborate with the client on the solution 
B)  ​It puts the clinician in a better position to solve the client's problems 
C)  ​The client is not in a position to solve his or her own problems 
D)  ​The client has no opportunity to exercise self-determination and independence

Question 11

A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out her situation:​

Accepted Answer

A)  ​The case manager owns the problem because the client is too young to make decisions for herself 
B)  ​Both the client and case manager own the problem, but because the client is too young to make decisions for her life, the case manager is ultimately responsible for finding a solution 
C)  ​The client owns the problem, but the case manager needs to take the reins in finding a solution in consultation with the client 
D)  ​The client owns the problem and must take the reins in finding a solution to her problem despite her youth 
A)  ​The case manager owns the problem because the client is too young to make decisions for herself 
B)  ​Both the client and case manager own the problem, but because the client is too young to make decisions for her life, the case manager is ultimately responsible for finding a solution 
C)  ​The client owns the problem, but the case manager needs to take the reins in finding a solution in consultation with the client 
D)  ​The client owns the problem and must take the reins in finding a solution to her problem despite her youth

Question 12

Suppose the client needs evening appointments,but the clinician works only during the day.This means:

Accepted Answer

A)  ​The client owns the problem and must find a clinician who can accommodate the client's schedule 
B)  ​Both the client and the clinician own the problem, and it is an opportunity to negotiate a solution 
C)  ​The clinician owns the problem and must change the schedule to accommodate the client 
D)  ​Both the client and the clinician own the problem, but the clinician has the ultimate responsibility for finding the solution 
A)  ​The client owns the problem and must find a clinician who can accommodate the client's schedule 
B)  ​Both the client and the clinician own the problem, and it is an opportunity to negotiate a solution 
C)  ​The clinician owns the problem and must change the schedule to accommodate the client 
D)  ​Both the client and the clinician own the problem, but the clinician has the ultimate responsibility for finding the solution

Question 13

The person who owns the problem is:​

Accepted Answer

A)  ​The client 
B)  ​The case manager 
C)  ​The person whose needs are not being met 
D)  ​Meddling and pushy 
A)  ​The client 
B)  ​The case manager 
C)  ​The person whose needs are not being met 
D)  ​Meddling and pushy

Question 14

When the clinician has a problem in the relationship with the client:

Accepted Answer

A)  ​Arriving at a solution to the problem must be a shared responsibility 
B)  ​The clinician owns the problem and must solve the problem 
C)  ​This demonstrates that the client is not holding up his or her end of the therapeutic relationship 
D)  ​The clinician owns the problem, and the client can decide that he or she doesn't want to help the clinician solve it 
A)  ​Arriving at a solution to the problem must be a shared responsibility 
B)  ​The clinician owns the problem and must solve the problem 
C)  ​This demonstrates that the client is not holding up his or her end of the therapeutic relationship 
D)  ​The clinician owns the problem, and the client can decide that he or she doesn't want to help the clinician solve it

When a client comes to you with a problem,______.

Name the 4 reasons why it is important to know who owns the problem.

How should a case manager resolve an issue if they own the problem?

The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:

Briefly describe why it is not uncaring to allow a client to own the problem.

The person who owns the problem is the person whose (fill in the blank).

The strategy behind determining the level of intervention we provide to the client is based on:

Knowing who owns the problem is important because:

When the client owns the problem,______.

The clinician generally has information and resources at his or her fingertips; therefore:

A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out her situation:

Suppose the client needs evening appointments,but the clinician works only during the day.This means:

The person who owns the problem is:

When the clinician has a problem in the relationship with the client:

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Filters

Exam 6: Clarifying Who Owns the Problem

When a client comes to you with a problem,______.

Name the 4 reasons why it is important to know who owns the problem.

How should a case manager resolve an issue if they own the problem?

The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:​

Briefly describe why it is not uncaring to allow a client to own the problem.

The person who owns the problem is the person whose (fill in the blank).

The strategy behind determining the level of intervention we provide to the client is based on:​

Knowing who owns the problem is important because:

When the client owns the problem,______.

The clinician generally has information and resources at his or her fingertips; therefore:​

A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out her situation:​

Suppose the client needs evening appointments,but the clinician works only during the day.This means:

The person who owns the problem is:​

When the clinician has a problem in the relationship with the client:

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Filters

The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:

The strategy behind determining the level of intervention we provide to the client is based on:

The clinician generally has information and resources at his or her fingertips; therefore:

A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out her situation:

The person who owns the problem is: