Question 1

Name 2 of the 4 guidelines for filling out forms.

Accepted Answer

Two of the four guidelines for filling out forms are:

1. Read the entire form before starting: Before you begin filling out a form, take the time to read through it completely. This will help you understand what information is required and ensure that you have all the necessary details at hand. It also allows you to identify any instructions or specific requirements for each section of the form.

2. Use clear and legible handwriting: If the form is to be filled out by hand, make sure to write neatly and legibly. Use black or blue ink as these colors are typically preferred for their clarity and are less likely to fade over time. If you make a mistake, correct it as neatly as possible, following any provided instructions for making corrections. If the form allows or requires typing, ensure that you use a standard font and size for readability.

Question 2

As pertains to the Verification of Appointment Form,the signature of the person conducting the intake must appear in proper alignment.The landmarks of the signature placement are:

Accepted Answer

A)  ​"Respectfully" and "Intake conducted by" 
B)  ​"Sincerely" and "Case Manager" 
C)  ​"Disposition" and "Date" 
D)  ​"Date," "Name," and "I swear these facts to be correct and accurate to the best of my knowledge" 
A)  ​"Respectfully" and "Intake conducted by" 
B)  ​"Sincerely" and "Case Manager" 
C)  ​"Disposition" and "Date" 
D)  ​"Date," "Name," and "I swear these facts to be correct and accurate to the best of my knowledge" B

Question 3

While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:

Accepted Answer

A)  ​Risks of harm to self and/or others 
B)  ​Intonation of voice 
C)  ​Intonation of voice. 
D)  ​Motivation 
A)  ​Risks of harm to self and/or others 
B)  ​Intonation of voice 
C)  ​Intonation of voice. 
D)  ​Motivation D

Question 4

Which of the following is an appropriate description of the mood of a client undergoing intake?

Accepted Answer

A)  ​Mark expressed feelings of hopelessness; however after speaking with me, he seemed as if an initial weight had been lifted from his shoulders. 
B)  ​Mark initially cried inconsolably, stating he believed he was the only person in the world with such a problem. 
C)  ​Mark reports that he has been episodically depressed since his mother passed away last year. 
D)  ​Mark, a court-referred client, expressed hostility and anger. 
A)  ​Mark expressed feelings of hopelessness; however after speaking with me, he seemed as if an initial weight had been lifted from his shoulders. 
B)  ​Mark initially cried inconsolably, stating he believed he was the only person in the world with such a problem. 
C)  ​Mark reports that he has been episodically depressed since his mother passed away last year. 
D)  ​Mark, a court-referred client, expressed hostility and anger.

Question 5

Pertaining to the intake item of "chief complaint," it is essential to record:

Accepted Answer

A)  ​Why the client called but only in general terms 
B)  ​The specific catalyst for the call 
C)  ​How the client obtained the contact details for the agency (if self-referred) plus the complaint itself 
D)  ​Why the client decided to call now 
A)  ​Why the client called but only in general terms 
B)  ​The specific catalyst for the call 
C)  ​How the client obtained the contact details for the agency (if self-referred) plus the complaint itself 
D)  ​Why the client decided to call now

Question 6

When recording the "chief complaint," the person conducting the intake should:

Accepted Answer

A)  ​Strive to be concise yet accurate 
B)  ​Go into as much detail as possible; the details of the complaint can be "whittled down" later 
C)  ​Describe the reasons in generalities 
D)  ​Include all relevant background information 
A)  ​Strive to be concise yet accurate 
B)  ​Go into as much detail as possible; the details of the complaint can be "whittled down" later 
C)  ​Describe the reasons in generalities 
D)  ​Include all relevant background information

Question 7

The information included in Step 1,at the top of the form,is:

Accepted Answer

A)  ​Person's name, DOB, your name 
B)  ​Person's name, sex, DOB, address, your name 
C)  ​Person's name, sex, DOB, address 
D)  ​Person's name, DOB, sex, address, type of referral, your name 
A)  ​Person's name, DOB, your name 
B)  ​Person's name, sex, DOB, address, your name 
C)  ​Person's name, sex, DOB, address 
D)  ​Person's name, DOB, sex, address, type of referral, your name

Question 8

On a verification form,what date should a case manager put on the date line?​

Accepted Answer

On a verification form, a case manager s

Question 9

If the person undergoing intake is employed,input the following information to the form:

Accepted Answer

A)  ​Name of employer 
B)  ​Name, address, and telephone number of employer 
C)  ​Name and telephone of employer, length of employment 
D)  ​Name and telephone number of employer 
A)  ​Name of employer 
B)  ​Name, address, and telephone number of employer 
C)  ​Name and telephone of employer, length of employment 
D)  ​Name and telephone number of employer

Question 10

When conducting a client intake by phone,which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?

Accepted Answer

A)  ​The client is in the midst of a mental-health-related crisis. 
B)  ​The referred client is 14 years old. 
C)  ​The client is mute and needs a helper to facilitate the call. 
D)  ​The referral is court mandated. 
A)  ​The client is in the midst of a mental-health-related crisis. 
B)  ​The referred client is 14 years old. 
C)  ​The client is mute and needs a helper to facilitate the call. 
D)  ​The referral is court mandated.

Question 11

A client intake is taking place.The individual has recently completed high school and is scheduled to begin studies at Wake Forest University in two short months.The line on the form pertaining to "school" should read:

Accepted Answer

A)  ​Wake Forest University 
B)  ​Sunderland High School 
C)  ​"Vacation/Break" 
D)  ​N/A 
A)  ​Wake Forest University 
B)  ​Sunderland High School 
C)  ​"Vacation/Break" 
D)  ​N/A

Question 12

Margaret is conducting the intake.The first place in which her name appears on the intake form is:

Accepted Answer

A)  ​Step 1 
B)  ​Step 3 
C)  ​Step 9 
D)  ​At the bottom of the final page along with the date 
A)  ​Step 1 
B)  ​Step 3 
C)  ​Step 9 
D)  ​At the bottom of the final page along with the date

Name 2 of the 4 guidelines for filling out forms.

As pertains to the Verification of Appointment Form,the signature of the person conducting the intake must appear in proper alignment.The landmarks of the signature placement are:

While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:

Which of the following is an appropriate description of the mood of a client undergoing intake?

Pertaining to the intake item of "chief complaint," it is essential to record:

When recording the "chief complaint," the person conducting the intake should:

The information included in Step 1,at the top of the form,is:

On a verification form,what date should a case manager put on the date line?

If the person undergoing intake is employed,input the following information to the form:

When conducting a client intake by phone,which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?

A client intake is taking place.The individual has recently completed high school and is scheduled to begin studies at Wake Forest University in two short months.The line on the form pertaining to "school" should read:

Margaret is conducting the intake.The first place in which her name appears on the intake form is:

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Filters

Exam 13: Case Management Principles: Optional Review

Name 2 of the 4 guidelines for filling out forms.

As pertains to the Verification of Appointment Form,the signature of the person conducting the intake must appear in proper alignment.The landmarks of the signature placement are:

While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:

Which of the following is an appropriate description of the mood of a client undergoing intake?

Pertaining to the intake item of "chief complaint," it is essential to record:

When recording the "chief complaint," the person conducting the intake should:

The information included in Step 1,at the top of the form,is:

On a verification form,what date should a case manager put on the date line?​

If the person undergoing intake is employed,input the following information to the form:

When conducting a client intake by phone,which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?

A client intake is taking place.The individual has recently completed high school and is scheduled to begin studies at Wake Forest University in two short months.The line on the form pertaining to "school" should read:

Margaret is conducting the intake.The first place in which her name appears on the intake form is:

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Filters

On a verification form,what date should a case manager put on the date line?