Question 1

A client who initiates conversation immediately and seems "too forthcoming" is often:

Accepted Answer

A)  ​Divulging details which are among the most important 
B)  ​Defensive 
C)  ​Rehearsed 
D)  ​Spilling what he or she thinks you want to hear 
A)  ​Divulging details which are among the most important 
B)  ​Defensive 
C)  ​Rehearsed 
D)  ​Spilling what he or she thinks you want to hear A

Question 2

Identify 1 thing a case manager can do to prepare for the initial interview with a client.

Accepted Answer

A case manager can prepare for the initial interview with a client by thoroughly reviewing the client's case file and background information. This includes understanding the client's history, the reasons for referral, any previous interventions or services received, and any relevant medical, psychological, or social assessments that have been conducted. By familiarizing themselves with the client's situation, the case manager can tailor the interview to address specific needs and concerns, establish rapport, and begin to build a foundation of trust. This preparation enables the case manager to ask informed questions, identify potential areas of support, and create a focused plan for moving forward.

Question 3

In relationship to your own feelings,insights,approaches,and knowledge,information conducted by an intake person other than you should be regarded as:

Accepted Answer

A)  ​Universally relevant 
B)  ​Subjective 
C)  ​Objective 
D)  ​If not accurate, at least well-meaning 
A)  ​Universally relevant 
B)  ​Subjective 
C)  ​Objective 
D)  ​If not accurate, at least well-meaning B

Question 4

Write an open question that can help the client begin to tell their story.

Accepted Answer

"What led

Question 5

Alfredo has a photo on his office wall depicting him and his wife standing on the pink sandy beach of an island locale.This is likely to:

Accepted Answer

A)  ​Foster relaxation 
B)  ​Instill a feeling of universal well-being 
C)  ​Create a myriad of negative reactions 
D)  ​Help Alfredo cope with the pressures inherent in his work 
A)  ​Foster relaxation 
B)  ​Instill a feeling of universal well-being 
C)  ​Create a myriad of negative reactions 
D)  ​Help Alfredo cope with the pressures inherent in his work

Question 6

If the client is a returnee to your agency,checking past records can compromise objectivity; therefore,it is discouraged.This is:

Accepted Answer

A)  ​Always true 
B)  ​Seldom true 
C)  ​Conditionally true 
D)  ​Never true 
A)  ​Always true 
B)  ​Seldom true 
C)  ​Conditionally true 
D)  ​Never true

Question 7

In the first face-to-face interview with the client,the counselor has three distinct tasks.Which of the following is not contained in any of the three?

Accepted Answer

A)  ​The establishment of rapport 
B)  ​Understanding the need of the client 
C)  ​An understanding of the client's perceptions 
D)  ​A formal treatment plan 
A)  ​The establishment of rapport 
B)  ​Understanding the need of the client 
C)  ​An understanding of the client's perceptions 
D)  ​A formal treatment plan

Question 8

What is your understanding of "door knob syndrome"?

Accepted Answer

"Door knob syndrome" is a term often use

Question 9

Name 2 tasks that need to be completed at the initial interview.

Accepted Answer

At the initial interview, two key tasks

Question 10

During the first interview,it is important for you to:

Accepted Answer

A)  ​Formulate a good assessment 
B)  ​Convince a client he needs your help 
C)  ​Downplay a client's resistance to coming to your agency 
D)  ​Diagnose the client 
A)  ​Formulate a good assessment 
B)  ​Convince a client he needs your help 
C)  ​Downplay a client's resistance to coming to your agency 
D)  ​Diagnose the client

Question 11

Describing payment details and procedures during the first session is:

Accepted Answer

A)  ​Too early; this is typically a subject for the second meeting 
B)  ​Obligatory 
C)  ​Potentially insulting 
D)  ​Too late; the intake was the proper time for this 
A)  ​Too early; this is typically a subject for the second meeting 
B)  ​Obligatory 
C)  ​Potentially insulting 
D)  ​Too late; the intake was the proper time for this

Question 12

The treatment plan developed in the first session between client and counselor can be described best as:

Accepted Answer

A)  ​Speculative 
B)  ​Rough draft 
C)  ​Tentative 
D)  ​Temporary 
A)  ​Speculative 
B)  ​Rough draft 
C)  ​Tentative 
D)  ​Temporary

Question 13

Discuss your thoughts on why having personal items (e.g.pictures of your family)may be inappropriate.

Accepted Answer

Having personal items such as pictures o

Question 14

The general purpose of an initial interview is to….

Accepted Answer

The general purpose of an initial interv

Question 15

Prejudice,stereotypes,grudges,and counter-transference can enter into the completion of the intake by another party-an intake form which you as the counselor are now reviewing.Is this true?

Accepted Answer

A)  ​No, we are all professionals. 
B)  ​No, it is too early for these forces to rear their heads; it is only an intake after all. 
C)  ​Yes, studies have proven this to be true. 
D)  ​Yes, this is the real world. 
A)  ​No, we are all professionals. 
B)  ​No, it is too early for these forces to rear their heads; it is only an intake after all. 
C)  ​Yes, studies have proven this to be true. 
D)  ​Yes, this is the real world.

Question 16

The initial meeting is the time to discuss:

Accepted Answer

A)  ​Confidentiality and portability 
B)  ​Confidentiality, portability, and your theoretical approach 
C)  ​Portability, secrecy, confidentiality, insurance reimbursement, and final treatment plan 
D)  ​Portability, confidentiality, and limitations of confidentiality 
A)  ​Confidentiality and portability 
B)  ​Confidentiality, portability, and your theoretical approach 
C)  ​Portability, secrecy, confidentiality, insurance reimbursement, and final treatment plan 
D)  ​Portability, confidentiality, and limitations of confidentiality

Exam 14: Documenting Initial Inquiries

A client who initiates conversation immediately and seems "too forthcoming" is often:

Identify 1 thing a case manager can do to prepare for the initial interview with a client.

In relationship to your own feelings,insights,approaches,and knowledge,information conducted by an intake person other than you should be regarded as:

Write an open question that can help the client begin to tell their story.

Alfredo has a photo on his office wall depicting him and his wife standing on the pink sandy beach of an island locale.This is likely to:

If the client is a returnee to your agency,checking past records can compromise objectivity; therefore,it is discouraged.This is:

In the first face-to-face interview with the client,the counselor has three distinct tasks.Which of the following is not contained in any of the three?

What is your understanding of "door knob syndrome"?

Name 2 tasks that need to be completed at the initial interview.

During the first interview,it is important for you to:

Describing payment details and procedures during the first session is:

The treatment plan developed in the first session between client and counselor can be described best as:

Discuss your thoughts on why having personal items (e.g.pictures of your family)may be inappropriate.

The general purpose of an initial interview is to….

Prejudice,stereotypes,grudges,and counter-transference can enter into the completion of the intake by another party-an intake form which you as the counselor are now reviewing.Is this true?

The initial meeting is the time to discuss:

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

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