Exam 19: Building Effective Teams

The chief nursing officer decided that the nurse managers need a series of staff-development programs on team building through communication and partnerships.She understood that the nurse managers needed to build confidence in ways of handling various situations.The greatest deterrent to confidence is:

The mediator suggested to the unit staff that a group agreement needed to be made so meetings could become productive.For example, the group agreement, "We will speak supportively," prevents:

The SBAR system of communications is one of the most used communication systems in health care because:

The mediator noticed that tension was still evident between the nurse manager and staff members.He informed the chief nursing officer that to begin team building, it would be important that everyone:

The state of being emotionally impelled, demonstrated by a sense of passion and dedication to a project or event, describes:

In the cardiac intensive care unit, there has been simmering discontent about the new nurse manager, who avoids any discussion about her scheduling and practice decisions.The staff have begun to sort into "different camps" depending on how they feel about the manager or the decisions.Which of the following statements MOST accurately describes this situation?

Trust is an important aspect of helping relationships, therapeutic communications, and the positive communications model.Which statement does not involve or define trust? Trust:

From the information presented in this chapter, which of the following statements best defines an accomplished team? Effective teams:

Which of the following would not be a characteristic of an effective team nurse leader?

The mediator asked each staff member to reflect on his or her communication style.Which of the following best describes communication? Communication:

A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts.It is important to have agreements about how team members will work together because:

As a nurse manager, you notice that one of your new nurses has provided exceptional care for a patient with especially complex needs.What would be the MOST effective way of recognizing the nurse's performance?

Team Member A and Team Member B engage in heated disagreements on a frequent basis in team meetings.Their behavior is characterized by insistence on their points of view and refusal to back down or to negotiate alternative solutions once their ideas have been expressed.This behavior is characteristic of:

You are charged with developing a new nursing curriculum and are committed to developing a curriculum that reflects the needs of the profession and of the workplace.To address deficits that may already be present in nursing curricula related to the workplace, you include more content and skills development related to:

Sally (RN) and Melissa (RN) have shared an ongoing conflict since the first day that Melissa worked on the unit.Sally has confided to another colleague that she doesn't even know why the conflict started or what it was about.This is an example of:

By following a shared leadership model, the nurse manager believes that staff members will learn to function synergistically.Some teams function synergistically because members:

"I really wish that my supervisor would realize and acknowledge all the things I do well." In nursing, this has been identified as a problem.Which statement is part of the solution? Focus on:

The nurse manager used a mediator to help resolve conflicts on the unit.During the mediation process, the nurse manager saw signs of potential team building.One key concept of an effective team is:

After staff meetings lately, Sharon, the head nurse, observes her staff in small groups, having animated discussions that end abruptly when she approaches.Sharon reflects on this observation and realizes that:

The nurse manager was upset with the staff nurse and said, "You did not understand what I said." Which element in the communication process was she referring to?