Question 1

According to the textbook, an individual is likely to resist change because of all of the following reasons EXCEPT ________.

Accepted Answer

A) increased productivity 
B) concern over personal loss 
C) uncertainty 
D) belief that the change is not in the organisation's best interest 
E) Both A and C 
A) increased productivity 
B) concern over personal loss 
C) uncertainty 
D) belief that the change is not in the organisation's best interest 
E) Both A and C

Question 2

In a short essay, list and describe five actions that managers can take to reduce resistance to change.

Accepted Answer

1. Education and communication - Communi

Question 3

Making Change Happen
Colin was getting accustomed to his surroundings in state government.His efforts at getting people to accept change had met with a little resistance due to his and his new director's efforts and the hard work of his subordinates.But now the hard part had really started - actually managing the change.What techniques could he and his department's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his department: the structure, technology and people.
-Refer to Making Change Happen (Scenario).If the department's director decided to shift away from a functional to a product design, this would be considered changing the ________.

Accepted Answer

A) structural components 
B) selection process 
C) technological design 
D) degree of centralisation 
E) structural design 
A) structural components 
B) selection process 
C) technological design 
D) degree of centralisation 
E) structural design

Question 4

Which of the following is NOT a favourable situational condition that may facilitate change in organisational culture?

Accepted Answer

A) leadership changes hands 
B) a dramatic crisis occurs 
C) the culture is weak 
D) the organisation is young and small 
E) stock price sharply falls 
A) leadership changes hands 
B) a dramatic crisis occurs 
C) the culture is weak 
D) the organisation is young and small 
E) stock price sharply falls

Question 5

________ is the process of taking a creative idea and turning it into a useful product, service or method of operation.

Accepted Answer

A) Creativity 
B) Interpretive thinking 
C) Innovation 
D) CQI 
E) Imagination 
A) Creativity 
B) Interpretive thinking 
C) Innovation 
D) CQI 
E) Imagination

Question 6

________ is a method of changing behaviour through unstructured group interaction.

Accepted Answer

A) Organisational development 
B) Team building 
C) Survey feedback 
D) Process consultation 
E) Sensitivity training 
A) Organisational development 
B) Team building 
C) Survey feedback 
D) Process consultation 
E) Sensitivity training

Question 7

Managing in the dynamic, chaotic world of global competition, organisations must create new products and services ________.

Accepted Answer

A) at competitive prices and in the correct location 
B) and adopt teams as the best way to improve the organisation 
C) and adopt state-of-the-art technology if they are to compete successfully 
D) as frequently as possible 
E) that offer the customer what they want 
A) at competitive prices and in the correct location 
B) and adopt teams as the best way to improve the organisation 
C) and adopt state-of-the-art technology if they are to compete successfully 
D) as frequently as possible 
E) that offer the customer what they want

Question 8

A bank offering personal and financial counselling to employees prior to an upcoming downsizing is an example of what kind of tactic for reducing change resistance?

Accepted Answer

A) manipulation and co-optation 
B) negotiation 
C) facilitation and support 
D) education and communication 
E) coercion 
A) manipulation and co-optation 
B) negotiation 
C) facilitation and support 
D) education and communication 
E) coercion

Question 9

In a short essay, list and discuss six characteristics of an innovative culture.

Accepted Answer

Goals are made clear, and individuals ar

Question 10

A manager who comes to work every morning expecting that today will definitely bring new challenges from competitors, the workforce, etc., views organisational change in what way?

Accepted Answer

A) continuous 
B) occasional 
C) pessimistic 
D) pragmatic 
E) reactive 
A) continuous 
B) occasional 
C) pessimistic 
D) pragmatic 
E) reactive

Question 11

Which of the following is the last step in accomplishing organisational cultural change?

Accepted Answer

A) Initiate a reorganisation. 
B) Make it clear that change is necessary to organisational survival. 
C) Appoint new leadership with a new vision. 
D) Introduce new stories and rituals to convey new vision. 
E) Change the selection, socialisation and reward system to support new values. 
A) Initiate a reorganisation. 
B) Make it clear that change is necessary to organisational survival. 
C) Appoint new leadership with a new vision. 
D) Introduce new stories and rituals to convey new vision. 
E) Change the selection, socialisation and reward system to support new values.

Question 12

Changing Culture
Mandy recently returned from her two-day managerial seminar, 'How to Totally Change Your Management and Leadership Style in Two Days'.Even though she felt the seminar was worthless (as she had predicted), it did give her a chance to think about how to change the culture of her organisation.She had been brought in by the new CEO as a change agent, and her position had the authority to have impact.She felt that the recent hostile takeover by their parent company had shocked everyone, especially given that the entire organisation consisted of only 150 people and had been in business for only five years.She felt this might be the time to attempt the cultural change while everyone was still thinking in terms of change.As she tossed her leadership seminar manual into the bin, she considered what might be her first step and how well the cultural change would work.
-Refer to Changing Culture (Scenario).Which of the following statements about her company is most advantageous to Mandy as she attempts to change the cultural leadership?

Accepted Answer

A) Small companies that are old are easiest in which to implement change. 
B) Change would be easiest with a company that is older and has a small number of employees. 
C) Small companies that are new and young are easiest in which to implement change. 
D) Change would be easiest in an older company with many employees. 
E) In terms of cultural change, company size and age rarely matter. 
A) Small companies that are old are easiest in which to implement change. 
B) Change would be easiest with a company that is older and has a small number of employees. 
C) Small companies that are new and young are easiest in which to implement change. 
D) Change would be easiest in an older company with many employees. 
E) In terms of cultural change, company size and age rarely matter.

Question 13

All of the following are mentioned in the textbook as actions that managers can use to deal with resistance to change EXCEPT ________.

Accepted Answer

A) facilitation and support 
B) diversification 
C) negotiation 
D) education and communication 
E) participation 
A) facilitation and support 
B) diversification 
C) negotiation 
D) education and communication 
E) participation

Question 14

Which of the following must be present for 'potential stress' to become 'actual stress'?

Accepted Answer

A) uncertainty and importance 
B) pain and desire 
C) certainty and risk 
D) age and uncertainty 
E) risk and valuation 
A) uncertainty and importance 
B) pain and desire 
C) certainty and risk 
D) age and uncertainty 
E) risk and valuation

Question 15

Which of the reasons for resistance to change may be beneficial to the organisation?

Accepted Answer

A) uncertainty 
B) change is not good for the organisation 
C) refreezing 
D) freezing 
E) concern over personal loss 
A) uncertainty 
B) change is not good for the organisation 
C) refreezing 
D) freezing 
E) concern over personal loss

Question 16

An innovative culture is likely to have ________.

Accepted Answer

A) high external controls 
B) low tolerance for risk 
C) closed-system focus 
D) tolerance of conflict 
E) focus on means 
A) high external controls 
B) low tolerance for risk 
C) closed-system focus 
D) tolerance of conflict 
E) focus on means

Question 17

In a short essay, define 'stress'.Next, discuss the various causes of stress and explain how managers can recognise stress in their employees.

Accepted Answer

Stress is the adverse reaction people ha

Question 18

________ is using direct threats or force on those who resist change.

Accepted Answer

A) Negotiation 
B) Coercion 
C) Co-optation 
D) Manipulation 
E) Education and communication 
A) Negotiation 
B) Coercion 
C) Co-optation 
D) Manipulation 
E) Education and communication

Question 19

According to the textbook, which of the following is the best explanation of Joseph Schumpeter expression 'creative destruction'?

Accepted Answer

A) It is innovation that incorporates the added variables of environmental and social impacts. 
B) It is the process of transformation that accompanies radical innovation. 
C) It is the ability to combine ideas in a unique way or to make unusual associations between ideas. 
D) It is the process of taking a creative idea and turning it into a useful product, service or work method. 
E) It is a financial industry benchmark for determining, assessing and managing social and environmental risk in project financing. 
A) It is innovation that incorporates the added variables of environmental and social impacts. 
B) It is the process of transformation that accompanies radical innovation. 
C) It is the ability to combine ideas in a unique way or to make unusual associations between ideas. 
D) It is the process of taking a creative idea and turning it into a useful product, service or work method. 
E) It is a financial industry benchmark for determining, assessing and managing social and environmental risk in project financing.

Question 20

According to the textbook, stress symptoms can be grouped under any of the following general categories EXCEPT ________.

Accepted Answer

A) psychological 
B) cultural 
C) behavioural 
D) physiological 
A) psychological 
B) cultural 
C) behavioural 
D) physiological

According to the textbook, an individual is likely to resist change because of all of the following reasons EXCEPT ________.

In a short essay, list and describe five actions that managers can take to reduce resistance to change.

Which of the following is NOT a favourable situational condition that may facilitate change in organisational culture?

________ is the process of taking a creative idea and turning it into a useful product, service or method of operation.

________ is a method of changing behaviour through unstructured group interaction.

Managing in the dynamic, chaotic world of global competition, organisations must create new products and services ________.

A bank offering personal and financial counselling to employees prior to an upcoming downsizing is an example of what kind of tactic for reducing change resistance?

In a short essay, list and discuss six characteristics of an innovative culture.

A manager who comes to work every morning expecting that today will definitely bring new challenges from competitors, the workforce, etc., views organisational change in what way?

Which of the following is the last step in accomplishing organisational cultural change?

All of the following are mentioned in the textbook as actions that managers can use to deal with resistance to change EXCEPT ________.

Which of the following must be present for 'potential stress' to become 'actual stress'?

Which of the reasons for resistance to change may be beneficial to the organisation?

An innovative culture is likely to have ________.

In a short essay, define 'stress'.Next, discuss the various causes of stress and explain how managers can recognise stress in their employees.

________ is using direct threats or force on those who resist change.

According to the textbook, which of the following is the best explanation of Joseph Schumpeter expression 'creative destruction'?

According to the textbook, stress symptoms can be grouped under any of the following general categories EXCEPT ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 7: Managing Change and Innovation

According to the textbook, an individual is likely to resist change because of all of the following reasons EXCEPT ________.

In a short essay, list and describe five actions that managers can take to reduce resistance to change.

Which of the following is NOT a favourable situational condition that may facilitate change in organisational culture?

________ is the process of taking a creative idea and turning it into a useful product, service or method of operation.

________ is a method of changing behaviour through unstructured group interaction.

Managing in the dynamic, chaotic world of global competition, organisations must create new products and services ________.

A bank offering personal and financial counselling to employees prior to an upcoming downsizing is an example of what kind of tactic for reducing change resistance?

In a short essay, list and discuss six characteristics of an innovative culture.

A manager who comes to work every morning expecting that today will definitely bring new challenges from competitors, the workforce, etc., views organisational change in what way?

Which of the following is the last step in accomplishing organisational cultural change?

All of the following are mentioned in the textbook as actions that managers can use to deal with resistance to change EXCEPT ________.

Which of the following must be present for 'potential stress' to become 'actual stress'?

Which of the reasons for resistance to change may be beneficial to the organisation?

An innovative culture is likely to have ________.

In a short essay, define 'stress'.Next, discuss the various causes of stress and explain how managers can recognise stress in their employees.

________ is using direct threats or force on those who resist change.

According to the textbook, which of the following is the best explanation of Joseph Schumpeter expression 'creative destruction'?

According to the textbook, stress symptoms can be grouped under any of the following general categories EXCEPT ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters