Question 1

Which of the following is NOT mentioned in the textbook as a question that should be asked for each and every step in the organisational process?

Accepted Answer

A) How can we better configure our product to satisfy both customers and suppliers? 
B) How can we improve customer service? 
C) How can the flow of material and information be improved? 
D) Where can internal knowledge be leveraged to improve the flow of material and information? 
E) How can we make products cheaper? 
A) How can we better configure our product to satisfy both customers and suppliers? 
B) How can we improve customer service? 
C) How can the flow of material and information be improved? 
D) Where can internal knowledge be leveraged to improve the flow of material and information? 
E) How can we make products cheaper?

Question 2

Non-Deming
On Monday, the big news arrived.Bob's company announced they would be implementing a Total Quality Management system in their company.Their goals, they said, were to 'plan for the now, impress stockholders and take advantage of this system for increasing short-term profits.Those who don't agree can begin looking for a new job'.Bob, along with everyone else, grumbled under his breath.What in the world was top management thinking? Their 'zero quality defects' program had failed and now they were jumping on this new bandwagon.Training was non-existent in the company and managers were fond of pushing responsibility for these programs down to the lowest level.Top management was happy with the quality of the product and now they wanted total quality concerning the employees.At lunch, he read the note board, which said, 'Statistical process control classes will begin immediately, see your supervisor for a training date'.Bob sighed and wondered what fad was next.
-Refer to Non-Deming (Scenario).Which of the following is true concerning Deming's view about training?

Accepted Answer

A) Training is a second-tier concern. 
B) Train employees in new skills as the need arises. 
C) Training is overemphasised in most organisations. 
D) Train supervisors in statistical methods. 
E) Train workers for future jobs, rather than current jobs. 
A) Training is a second-tier concern. 
B) Train employees in new skills as the need arises. 
C) Training is overemphasised in most organisations. 
D) Train supervisors in statistical methods. 
E) Train workers for future jobs, rather than current jobs.

Question 3

According to a survey of manufacturers who have embarked on value chain management initiatives, ________ was a benefit that companies reported.

Accepted Answer

A) increased sales 
B) cost savings 
C) increased market share 
D) improved logistics 
E) decreased competition 
A) increased sales 
B) cost savings 
C) increased market share 
D) improved logistics 
E) decreased competition

Question 4

According to the textbook, when the RACV (Royal Automobile Club of Victoria)contracted with Unisys, they hoped to achieve all the following EXCEPT ________.

Accepted Answer

A) replace its paper-based claims system with a computerised version 
B) use Unisys to help achieve ISO 9000 listing 
C) have imaging of documents for quick retrieval and display 
D) develop a system with an online response time of two to four seconds 
E) develop a system that could handle up to 100 users simultaneously 
A) replace its paper-based claims system with a computerised version 
B) use Unisys to help achieve ISO 9000 listing 
C) have imaging of documents for quick retrieval and display 
D) develop a system with an online response time of two to four seconds 
E) develop a system that could handle up to 100 users simultaneously

Question 5

Which of the following is NOT a crucial aspect in the 'lean organisation'?

Accepted Answer

A) understanding what the customers want 
B) identifying customer value by analysing all activities required to produce products 
C) customer dialogue 
D) optimising the entire production process to match customer value 
E) both A and B 
A) understanding what the customers want 
B) identifying customer value by analysing all activities required to produce products 
C) customer dialogue 
D) optimising the entire production process to match customer value 
E) both A and B

Question 6

Define the concept of 'mass customisation' and provide several relevant examples.Briefly discuss how technology is vital to the success of mass customisation efforts.

Accepted Answer

The term mass customisation seems an oxy

Question 7

According to the textbook, it is easy to see the operations management process at work in service organisations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

Accepted Answer

A) Train your employees in new skills as the need arises. 
B) Never be complacent concerning the quality of your product. 
C) Raise the quality of your line supervisors. 
D) Plan for a long-term future. 
E) Deal with as many suppliers as possible. 
A) Train your employees in new skills as the need arises. 
B) Never be complacent concerning the quality of your product. 
C) Raise the quality of your line supervisors. 
D) Plan for a long-term future. 
E) Deal with as many suppliers as possible.

Question 9

'Operations management' refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are dimensions of service quality EXCEPT ________.

Accepted Answer

A) timeliness 
B) convenience 
C) performance 
D) completeness 
E) courtesy 
A) timeliness 
B) convenience 
C) performance 
D) completeness 
E) courtesy

Question 11

The product quality dimension described as 'subjective assessment of characteristics' is called ________.

Accepted Answer

A) aesthetics 
B) serviceability 
C) durability 
D) conformance 
E) perceived quality 
A) aesthetics 
B) serviceability 
C) durability 
D) conformance 
E) perceived quality

Which of the following is NOT mentioned in the textbook as a question that should be asked for each and every step in the organisational process?

According to a survey of manufacturers who have embarked on value chain management initiatives, ________ was a benefit that companies reported.

According to the textbook, when the RACV (Royal Automobile Club of Victoria)contracted with Unisys, they hoped to achieve all the following EXCEPT ________.

Which of the following is NOT a crucial aspect in the 'lean organisation'?

Define the concept of 'mass customisation' and provide several relevant examples.Briefly discuss how technology is vital to the success of mass customisation efforts.

According to the textbook, it is easy to see the operations management process at work in service organisations.

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

'Operations management' refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

All of the following are dimensions of service quality EXCEPT ________.

The product quality dimension described as 'subjective assessment of characteristics' is called ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 11: Managing Operations

Which of the following is NOT mentioned in the textbook as a question that should be asked for each and every step in the organisational process?

According to a survey of manufacturers who have embarked on value chain management initiatives, ________ was a benefit that companies reported.

According to the textbook, when the RACV (Royal Automobile Club of Victoria)contracted with Unisys, they hoped to achieve all the following EXCEPT ________.

Which of the following is NOT a crucial aspect in the 'lean organisation'?

Define the concept of 'mass customisation' and provide several relevant examples.Briefly discuss how technology is vital to the success of mass customisation efforts.

According to the textbook, it is easy to see the operations management process at work in service organisations.

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

'Operations management' refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

All of the following are dimensions of service quality EXCEPT ________.

The product quality dimension described as 'subjective assessment of characteristics' is called ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters