Exam 10: Quality Management and Six-Sigma Supply Chain Processes and Analytics

ISO standards ask a company first to document and implement its systems for quality management and then to verify,by means of an internal audit,the compliance of those systems with the requirements of the standards.

quality guru named Philip Crosby defined quality as fitness for use.

One tool used in total quality management is the run chart.

If the fraction defective is 0.4 based on a sample size of 100,the standard deviation used in the "p" chart is about 0.10.

Genichi Taguchi's view of the cost of quality is that variance is a discontinuous function.

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a preselected range.

Design of Experiments (DOE)is sometimes referred to as multivariate testing.

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Attributes are those quality characteristics that are classified as either conforming or not conforming to specification.

Design of Experiments (DOE)refers to work done before production of early model prototypes of a new product.

You want to determine the control lines for a "p" chart for quality control purposes.If the desired confidence level is 99 percent,which of the following values for "z" would you use in computing the UCL and LCL?

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following is not a reason that the process being monitored with the chart should be investigated?

You have just used the capability index (Cpk)formulas to compute the two values "min [1,1]." Which of the following is the proper interpretation of these numbers?

flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

For which of the following should we use a "p" chart to monitor process quality?

Sampling plans are generally displayed graphically through the use of operating characteristic (OC)curves.

Design quality refers to the inherent value of the product in the marketplace.

Which of the following is a dimension of design quality?

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99.7 percent,and the average of the sample means is 24.Which of the following is your UCL?

quality guru named Philip Crosby defined quality as conformance to requirements.