Question 1

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

A) Stimulating foreign based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales 
A) Stimulating foreign based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales

Question 2

Which of the following should we use an "R" chart to monitor process quality?

Accepted Answer

A) Weighing trucks at a highway inspection station to determine if they are overloaded 
B) Deciding whether an airliner has sufficient fuel for its trip 
C) Student grades measured from 1 to 100 
D) Determining whether vehicles from a motor pool will run 
E) Determining the accuracy of a forecast of "snow" 
A) Weighing trucks at a highway inspection station to determine if they are overloaded 
B) Deciding whether an airliner has sufficient fuel for its trip 
C) Student grades measured from 1 to 100 
D) Determining whether vehicles from a motor pool will run 
E) Determining the accuracy of a forecast of "snow"

Question 3

You want to determine the lower control line for a "p" chart for quality control purposes.You take several samples of a size of 50 items in your production process.From the samples you determine the fraction defective is 0.006 and the standard deviation is 0.001.If the desired confidence level is 99.7 percent,which of the following is the resulting LCL value for the line?

Accepted Answer

A) 0.0 
B) 0.002 
C) 0.003 
D) 0.004 
E) None of these 
A) 0.0 
B) 0.002 
C) 0.003 
D) 0.004 
E) None of these

Question 4

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Accepted Answer

A) True 
 B)False

Question 5

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced subcompact automobiles.

Accepted Answer

A) True 
 B)False

Question 6

The term CTQ stands for "Cost Through Quality",which is another way to express Philip Crosby's idea that "Quality is Free."

Accepted Answer

A) True 
 B)False

Question 7

ISO 14000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 8

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

A) True 
 B)False

Question 9

An example of assignable variation in a production system may be that a machine is not adjusted properly.

Accepted Answer

A) True 
 B)False

Question 10

You want to develop a three-sigma "R" chart.You know the average range is 12 based on several samples of size 6.Which of the following is the resulting LCL?

Accepted Answer

A) 20.0 
B) 18.3 
C) 7.02 
D) 5.6 
E) 0.0 
A) 20.0 
B) 18.3 
C) 7.02 
D) 5.6 
E) 0.0

Question 11

fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 12

To obtain a 99.7 percent confidence level in a "p" chart we would use a value of 3 for "z".

Accepted Answer

A) True 
 B)False

Question 13

An operational goal of total quality management is the careful design of the product or service.

Accepted Answer

A) True 
 B)False

Question 14

Total,one-hundred-percent,inspection can never be cost justified.

Accepted Answer

A) True 
 B)False

Question 15

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 16

The probability associated with accepting a low quality lot is denoted in acceptance sampling with the Greek letter alpha.

Accepted Answer

A) True 
 B)False

Question 17

It is impossible to have zero variability in production processes.

Accepted Answer

A) True 
 B)False

Question 18

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 19

quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following are eligible companies to be considered for the Baldrige award?

Accepted Answer

A) Auditing firms 
B) Offshore suppliers to U.S.companies 
C) Firms operating only outside the U.S. 
D) State Government agencies 
E) None of these 
A) Auditing firms 
B) Offshore suppliers to U.S.companies 
C) Firms operating only outside the U.S. 
D) State Government agencies 
E) None of these

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Which of the following should we use an "R" chart to monitor process quality?

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced subcompact automobiles.

The term CTQ stands for "Cost Through Quality",which is another way to express Philip Crosby's idea that "Quality is Free."

ISO 14000 is primarily concerned with environmental management.

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

An example of assignable variation in a production system may be that a machine is not adjusted properly.

You want to develop a three-sigma "R" chart.You know the average range is 12 based on several samples of size 6.Which of the following is the resulting LCL?

fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

To obtain a 99.7 percent confidence level in a "p" chart we would use a value of 3 for "z".

An operational goal of total quality management is the careful design of the product or service.

Total,one-hundred-percent,inspection can never be cost justified.

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

The probability associated with accepting a low quality lot is denoted in acceptance sampling with the Greek letter alpha.

It is impossible to have zero variability in production processes.

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Which of the following are eligible companies to be considered for the Baldrige award?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters

Exam 10: Quality Management and Six-Sigma Supply Chain Processes and Analytics

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Which of the following should we use an "R" chart to monitor process quality?

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced subcompact automobiles.

The term CTQ stands for "Cost Through Quality",which is another way to express Philip Crosby's idea that "Quality is Free."

ISO 14000 is primarily concerned with environmental management.

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

An example of assignable variation in a production system may be that a machine is not adjusted properly.

You want to develop a three-sigma "R" chart.You know the average range is 12 based on several samples of size 6.Which of the following is the resulting LCL?

fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

To obtain a 99.7 percent confidence level in a "p" chart we would use a value of 3 for "z".

An operational goal of total quality management is the careful design of the product or service.

Total,one-hundred-percent,inspection can never be cost justified.

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

The probability associated with accepting a low quality lot is denoted in acceptance sampling with the Greek letter alpha.

It is impossible to have zero variability in production processes.

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Which of the following are eligible companies to be considered for the Baldrige award?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters