Exam 10: Quality Management and Six-Sigma Supply Chain Processes and Analytics

Measurement by attributes means taking a sample,measuring the attribute in question and determining the level of quality in the population from which the sample was drawn.

If you are going to develop an "X-bar" chart based on range statistics and you are using a sample size of 12 for your charting purposes,which of the following is the A2 factor for the "X-bar" chart?

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.

Acceptance sampling is performed on goods that already exist to determine what percentage of items conforms to specifications.

Which of the following is the cost of quality classification for costs such as scrap,rework,or repair?

The capability index is used to gauge economic changes in service systems.

If you are going to develop an "R" chart based on range statistics and you are using a sample size of 15 for your charting purposes,which of the following is the upper control limit D4 factor for the chart?

You want to determine the control lines for a "p" chart for quality control purposes.If the total number of defects from all samples is 560,the number of samples is 70,and the sample size is 80,which of the following would be the standard deviation used in developing the control lines?

Which of the following should we use an "R" chart to monitor process quality?

Which of the following are not eligible to be considered for the Baldrige Award?

The dimension of design quality that concerns secondary characteristics is which of the following?

While business organizations can seek to achieve the Baldrige National Quality Award,universities cannot.

"p chart" has upper and lower control limits expressed as lines on the chart.As long as the sample values fall between these two lines there is no need to investigate process behavior.

You have just used the capability index (Cpk)formulas to compute the two values "min [2,2.5]." Which of the following is the proper interpretation of these numbers?

The value for "z" used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.

quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention,not inspection.

The capability index (Cpk)calculates the percentage of items being produced within specifications.

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

cost of quality classification is which of the following?