Question 1

Lack of standardization can at times lead to serious difficulties and competitive struggles,particularly when systems are incompatible.

Accepted Answer

A) True 
 B)False  True

Question 2

Production process design involves translating the "voice of the customer" into technical product or service specifications.

Accepted Answer

A) True 
 B)False  True

Question 3

Designing production processes includes building prototypes of processes and revising the process if necessary.

Accepted Answer

A) True 
 B)False  True

Question 4

A major factor in reducing costs and increasing reliability is the standardization of parts.

Accepted Answer

A) True 
 B)False

Question 5

One of the main advantages of standardization is that it increases the potential variety of products.

Accepted Answer

A) True 
 B)False

Question 6

An advantage of modular design is that product failures can be easier to diagnose and remedy than non-modular design.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a stage in the life cycle of products and services?

Accepted Answer

A)  Incubation 
B)  Growth 
C)  Adolescence 
D)  Saturation 
E)  Decline 
A)  Incubation 
B)  Growth 
C)  Adolescence 
D)  Saturation 
E)  Decline

Question 8

Which of the following is not true about services?

Accepted Answer

A)  Service design tends to focus on tangible factors. 
B)  Services are often created and delivered at the same time. 
C)  Most services involve some degree of customization. 
D)  Many services have low barriers to entry and exit. 
E)  The convenience of location is a major factor in service design. 
A)  Service design tends to focus on tangible factors. 
B)  Services are often created and delivered at the same time. 
C)  Most services involve some degree of customization. 
D)  Many services have low barriers to entry and exit. 
E)  The convenience of location is a major factor in service design.

Question 9

Which of the following is not an action likely to be taken in the last phase of a product life cycle to prolong the product's life?

Accepted Answer

A)  Improve the reliability of the product 
B)  Reduce production costs (and therefore the price) 
C)  Redesign the product 
D)  Increase production volume to reduce costs 
A)  Improve the reliability of the product 
B)  Reduce production costs (and therefore the price) 
C)  Redesign the product 
D)  Increase production volume to reduce costs

Question 10

Which is not a key advantage of concurrent engineering?

Accepted Answer

A)  It allows consideration of production capabilities. 
B)  It decreases the number of conflicts and challenges for manufacturing. 
C)  Cost and quality are taken into consideration in selecting suitable materials. 
D)  It allows for early procurement of key machinery. 
E)  It allows designers to work independently from manufacturing personnel. 
A)  It allows consideration of production capabilities. 
B)  It decreases the number of conflicts and challenges for manufacturing. 
C)  Cost and quality are taken into consideration in selecting suitable materials. 
D)  It allows for early procurement of key machinery. 
E)  It allows designers to work independently from manufacturing personnel.

Question 11

Patents are the only means organizations have at their disposal to ensure they profit from their research and development efforts.

Accepted Answer

A) True 
 B)False

Question 12

A structured approach for integrating customer requirements into every aspect of product development is known as:

Accepted Answer

A)  total quality management. 
B)  customer satisfaction. 
C)  quality function deployment. 
D)  customer integration. 
E)  a product development team. 
A)  total quality management. 
B)  customer satisfaction. 
C)  quality function deployment. 
D)  customer integration. 
E)  a product development team.

Question 13

Quality function deployment (QFD)is based on a set of matrices which relate customer requirements (what)to corresponding technical requirements (how).

Accepted Answer

A) True 
 B)False

Question 14

Service design generally differs from product design in which of the following ways?

Accepted Answer

A)  Service design tends to focus on tangible factors more so than products. 
B)  There is less latitude in detecting and correcting errors prior to delivery for services. 
C)  Choice of location is less important for services. 
D)  Services typically have higher barriers to entry than products. 
E)  None of the choices are correct. 
A)  Service design tends to focus on tangible factors more so than products. 
B)  There is less latitude in detecting and correcting errors prior to delivery for services. 
C)  Choice of location is less important for services. 
D)  Services typically have higher barriers to entry than products. 
E)  None of the choices are correct.

Question 15

Basic research focuses on near-term commercial applications and is primarily carried out by business organizations.

Accepted Answer

A) True 
 B)False

Question 16

"Concurrent engineering" refers to having newly trained engineers involved in product design.

Accepted Answer

A) True 
 B)False

Question 17

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 18

The advantages of standardization include which of the following?
I.Extending the product life cycle
II.Fewer parts to deal with in inventory
III.Reduced time and cost to train employees
IV.Purchasing is more routine

Accepted Answer

A)  I, II 
B)  I, IV 
C)  I, II, III 
D)  II, III, IV 
E)  I, II, III, IV 
A)  I, II 
B)  I, IV 
C)  I, II, III 
D)  II, III, IV 
E)  I, II, III, IV

Question 19

All of the following are sources of ideas for new or redesigned products EXCEPT:

Accepted Answer

A)  successful sales strategies. 
B)  front-line employees. 
C)  suppliers of materials and parts/components. 
D)  reverse engineering. 
E)  all of the choices are sources. 
A)  successful sales strategies. 
B)  front-line employees. 
C)  suppliers of materials and parts/components. 
D)  reverse engineering. 
E)  all of the choices are sources.

Question 20

Remanufacturing means:

Accepted Answer

A)  recovering materials from old products to be used in producing new products. 
B)  designing products so they can be easily taken apart. 
C)  a product has to meet the standards of government regulations. 
D)  standardized products whose design does not change over time. 
E)  refurbishing used products by replacing worn-out or defective components. 
A)  recovering materials from old products to be used in producing new products. 
B)  designing products so they can be easily taken apart. 
C)  a product has to meet the standards of government regulations. 
D)  standardized products whose design does not change over time. 
E)  refurbishing used products by replacing worn-out or defective components.

Exam 4: A: Product Design

Lack of standardization can at times lead to serious difficulties and competitive struggles,particularly when systems are incompatible.

Production process design involves translating the "voice of the customer" into technical product or service specifications.

Designing production processes includes building prototypes of processes and revising the process if necessary.

A major factor in reducing costs and increasing reliability is the standardization of parts.

One of the main advantages of standardization is that it increases the potential variety of products.

An advantage of modular design is that product failures can be easier to diagnose and remedy than non-modular design.

Which of the following is not a stage in the life cycle of products and services?

Which of the following is not true about services?

Which of the following is not an action likely to be taken in the last phase of a product life cycle to prolong the product's life?

Which is not a key advantage of concurrent engineering?

Patents are the only means organizations have at their disposal to ensure they profit from their research and development efforts.

A structured approach for integrating customer requirements into every aspect of product development is known as:

Quality function deployment (QFD)is based on a set of matrices which relate customer requirements (what)to corresponding technical requirements (how).

Service design generally differs from product design in which of the following ways?

Basic research focuses on near-term commercial applications and is primarily carried out by business organizations.

"Concurrent engineering" refers to having newly trained engineers involved in product design.

Delayed differentiation and modular design are tactics for mass customization.

The advantages of standardization include which of the following? I.Extending the product life cycle II.Fewer parts to deal with in inventory III.Reduced time and cost to train employees IV.Purchasing is more routine

All of the following are sources of ideas for new or redesigned products EXCEPT:

Remanufacturing means:

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

B: Product Design

A: Strategic Capacity Planning

B: Strategic Capacity Planning

A: Process Design and Facility Layout

B: Process Design and Facility Layout

A: Design of Work Systems

B: Design of Work Systems

A: Location Planning and Analysis

B: Location Planning and Analysis

Management of Quality

A: Statistical Quality Control

B: Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning

Material Requirements Planning and Enterprise Resource Planning

A: Just-In-Time and Lean Production

B: Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

A: Waiting-Line Analysis

B: Waiting-Line Analysis

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