Question 1

An example of an operations control decision is the choice of location.

Accepted Answer

A) True 
 B)False  False

Question 2

Of the following,which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies?

Accepted Answer

A)  total quality management 
B)  scientific management 
C)  the human relations movement. 
D)  the industrial revolution. 
E)  craft production 
A)  total quality management 
B)  scientific management 
C)  the human relations movement. 
D)  the industrial revolution. 
E)  craft production A

Question 3

Operations managers are responsible for managing activities and resources that produce goods and/or provide services.

Accepted Answer

A) True 
 B)False  True

Question 4

Which is not a quantitative technique to problem solving?

Accepted Answer

A)  Linear programming 
B)  Queuing techniques 
C)  Statistical techniques 
D)  Heuristic approach 
E)  All of the choices are quantitative approaches. 
A)  Linear programming 
B)  Queuing techniques 
C)  Statistical techniques 
D)  Heuristic approach 
E)  All of the choices are quantitative approaches.

Question 5

System capacity and location of facilities are examples of:

Accepted Answer

A)  financial decisions. 
B)  tactical decisions. 
C)  systems design decisions. 
D)  operational planning decisions. 
E)  forecasting decisions. 
A)  financial decisions. 
B)  tactical decisions. 
C)  systems design decisions. 
D)  operational planning decisions. 
E)  forecasting decisions.

Question 6

Which of the following is a reason for studying operations management?

Accepted Answer

A)  A large percentage of a company's expenses occur in the operations management activities that are at the core of all business organizations. 
B)  Activities in all of the other areas of business organizations, such as accounting and marketing are interrelated with operations management activities. 
C)  Many management jobs are in operations management-related areas, such as production planning, inventory management, and more. 
D)  All of the choices are reasons. 
E)  None of the choices are correct. 
A)  A large percentage of a company's expenses occur in the operations management activities that are at the core of all business organizations. 
B)  Activities in all of the other areas of business organizations, such as accounting and marketing are interrelated with operations management activities. 
C)  Many management jobs are in operations management-related areas, such as production planning, inventory management, and more. 
D)  All of the choices are reasons. 
E)  None of the choices are correct.

Question 7

The impact of globalization for manufacturing companies has been reduced reliance on long international supply chains because of the increasing cost to ship components and finished goods to foreign markets.

Accepted Answer

A) True 
 B)False

Question 8

Storing an item earlier than the scheduled delivery date is an example of a value adding activity.

Accepted Answer

A) True 
 B)False

Question 9

Planning decisions are usually __________ and __________ term.

Accepted Answer

A)  strategic; long 
B)  tactical; medium 
C)  forecasting; short 
D)  strategic; short 
E)  tactical; long 
A)  strategic; long 
B)  tactical; medium 
C)  forecasting; short 
D)  strategic; short 
E)  tactical; long

Question 10

Operations management involves both system design and planning/control decisions.

Accepted Answer

A) True 
 B)False

Question 11

The Human Relations Movement,which emphasized the importance of the human element in job design,was replaced by the more technical aspects of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 12

The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________.

Accepted Answer

A)  forecasting approach 
B)  Pareto phenomenon 
C)  productivity challenge 
D)  analysis of trade-offs 
E)  ethical dilemma 
A)  forecasting approach 
B)  Pareto phenomenon 
C)  productivity challenge 
D)  analysis of trade-offs 
E)  ethical dilemma

Question 13

The three major functions of business organizations:

Accepted Answer

A)  perform different but related activities. 
B)  are related indirectly only. 
C)  must work together, but not very closely. 
D)  function independently of each other. 
E)  perform similar and related activities. 
A)  perform different but related activities. 
B)  are related indirectly only. 
C)  must work together, but not very closely. 
D)  function independently of each other. 
E)  perform similar and related activities.

Question 14

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Accepted Answer

A)  analysis of trade-offs. 
B)  sensitivity analysis. 
C)  establishing priorities. 
D)  analysis of variance. 
E)  decision analysis. 
A)  analysis of trade-offs. 
B)  sensitivity analysis. 
C)  establishing priorities. 
D)  analysis of variance. 
E)  decision analysis.

Question 15

As long as a product is ready in advance of when customers demand it,the timing of when a product is manufactured does not influence the value-added.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not a type of service operations?

Accepted Answer

A)  Retail trade 
B)  Transportation and warehousing 
C)  Fabrication of metals 
D)  Banking 
E)  Hotels and restaurants 
A)  Retail trade 
B)  Transportation and warehousing 
C)  Fabrication of metals 
D)  Banking 
E)  Hotels and restaurants

Question 17

Which of the following is not properly matched?

Accepted Answer

A)  Mathematical model for inventory management-Elton Mayo 
B)  Division of labour-Adam Smith 
C)  Scientific Management-F. W. Taylor 
D)  Motion study-Frank and Lillian Gilbreth 
E)  Moving assembly line-Henry Ford 
A)  Mathematical model for inventory management-Elton Mayo 
B)  Division of labour-Adam Smith 
C)  Scientific Management-F. W. Taylor 
D)  Motion study-Frank and Lillian Gilbreth 
E)  Moving assembly line-Henry Ford

Question 18

A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall efficiency.

Accepted Answer

A) True 
 B)False

Question 19

Service involves a much higher degree of customer contact than the production of goods.

Accepted Answer

A) True 
 B)False

Question 20

Operations management pertains almost exclusively to the management of manufacturing operations.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

An example of an operations control decision is the choice of location.

Of the following,which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies?

Operations managers are responsible for managing activities and resources that produce goods and/or provide services.

Which is not a quantitative technique to problem solving?

System capacity and location of facilities are examples of:

Which of the following is a reason for studying operations management?

The impact of globalization for manufacturing companies has been reduced reliance on long international supply chains because of the increasing cost to ship components and finished goods to foreign markets.

Storing an item earlier than the scheduled delivery date is an example of a value adding activity.

Planning decisions are usually __________ and __________ term.

Operations management involves both system design and planning/control decisions.

The Human Relations Movement,which emphasized the importance of the human element in job design,was replaced by the more technical aspects of Scientific Management.

The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________.

The three major functions of business organizations:

Dealing with the fact that certain aspects of any management situation are more important than others is called:

As long as a product is ready in advance of when customers demand it,the timing of when a product is manufactured does not influence the value-added.

Which of the following is not a type of service operations?

Which of the following is not properly matched?

A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall efficiency.

Service involves a much higher degree of customer contact than the production of goods.

Operations management pertains almost exclusively to the management of manufacturing operations.

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

A: Product Design

B: Product Design

A: Strategic Capacity Planning

B: Strategic Capacity Planning

A: Process Design and Facility Layout

B: Process Design and Facility Layout

A: Design of Work Systems

B: Design of Work Systems

A: Location Planning and Analysis

B: Location Planning and Analysis

Management of Quality

A: Statistical Quality Control

B: Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning

Material Requirements Planning and Enterprise Resource Planning

A: Just-In-Time and Lean Production

B: Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

A: Waiting-Line Analysis

B: Waiting-Line Analysis

Filters

Planning decisions are usually and term.