Question 1

What employee skills do employers look for if they have a differentiation strategy?

Accepted Answer

∙ creative behaviour
∙ long-term focus
∙

Question 2

Firms providing features that appeal to a particular market segment are said to compete on a differentiation strategy.

Accepted Answer

A) True 
 B)False

Question 3

Refer to Scenario: Swimco.Why might Swimco's current focus on quality online customer service be an effective strategy for the retailer?

Accepted Answer

A) Swimco's online quality customer service is variable and substitutable like the strategies it applies. 
B) Swimco's online quality customer service is inspirational to both its customers and its employees. 
C) Swimco's online quality customer service is unique,and strategic mimicry by other swim wear retailors is difficult to achieve. 
D) Swimco's online quality customer service is a low-cost,low-price,basic design strategy. 
A) Swimco's online quality customer service is variable and substitutable like the strategies it applies. 
B) Swimco's online quality customer service is inspirational to both its customers and its employees. 
C) Swimco's online quality customer service is unique,and strategic mimicry by other swim wear retailors is difficult to achieve. 
D) Swimco's online quality customer service is a low-cost,low-price,basic design strategy.

Question 4

Refer to Scenario: Swimco.What is the primary reason that Swimco's HRM leadership team aligns their HR policies,practices,and philosophies with their organizational strategy?

Accepted Answer

A) to facilitate the attainment of top talent 
B) to ensure that the HR system remains current with the internal environment 
C) to ensure that the HR system remains current with the external environment 
D) to facilitate the attainment of organizational strategy through their HR systems 
A) to facilitate the attainment of top talent 
B) to ensure that the HR system remains current with the internal environment 
C) to ensure that the HR system remains current with the external environment 
D) to facilitate the attainment of organizational strategy through their HR systems

Question 5

Human resource professionals recognize the need to play a more strategic role within the organization,but many executives do not.

Accepted Answer

A) True 
 B)False

Question 6

What are the three ways in which HR becomes a strategic business partner?

Accepted Answer

∙ Concurrent strategy formulation – stra

Question 7

Recently HR departments have been required to move from demonstrating real value to articulating perceived value.

Accepted Answer

A) True 
 B)False

Question 8

What does McDonald's "no unique response" system mean?

Accepted Answer

A) that employees are not expected to contribute ideas 
B) that employees are not expected to communicate formally 
C) that employees are not expected to accommodate customer inquiries 
D) that employees are not expected to respond beyond a basic standard 
A) that employees are not expected to contribute ideas 
B) that employees are not expected to communicate formally 
C) that employees are not expected to accommodate customer inquiries 
D) that employees are not expected to respond beyond a basic standard

Question 9

Four Seasons Hotels competes on service excellence.It invests in HR systems for service quality,such as selecting,training,and rewarding employees' service-related skills.What theory is being applied by Four Seasons Hotels.

Accepted Answer

A) service quality 
B) resource-based view 
C) human capital 
D) behavioural 
A) service quality 
B) resource-based view 
C) human capital 
D) behavioural

Question 10

How can employees provide a firm with competitive advantage?

Accepted Answer

If an organization manages its resources

Question 11

Fit is an important consideration when designing HR programs.What is it called when an organization fits its HR strategy to other functional areas?

Accepted Answer

A) internal fit 
B) best fit 
C) external fit 
D) organizational fit 
A) internal fit 
B) best fit 
C) external fit 
D) organizational fit

Question 12

Define "strategic human resources management" and discuss some of the major elements it encompasses.

Accepted Answer

Strategic HRM is a set of interrelated p

Question 13

Over 70 percent of Canadian executives state that their strategies are supported by a workforce plan.

Accepted Answer

A) True 
 B)False

Question 14

Costs incurred in training,motivating,compensating,and monitoring employees can be viewed as investments in human capital that result in gains to productivity per worker.How does this type of investment yield such gains?

Accepted Answer

A) by matching the business strategy to the external environment 
B) by matching the capabilities of employees with the corporate strategy 
C) by matching the needs of the employees to their desires for empowerment 
D) by matching the HR strategy to the potential employee competencies 
A) by matching the business strategy to the external environment 
B) by matching the capabilities of employees with the corporate strategy 
C) by matching the needs of the employees to their desires for empowerment 
D) by matching the HR strategy to the potential employee competencies

Question 15

A clearly written mission statement typically increases turnover.

Accepted Answer

A) True 
 B)False

Question 16

What kind of strategy is an organization using if it attempts to pay wages slightly below industry norms?

Accepted Answer

A) outsourcing 
B) compensation 
C) differentiation 
D) lag 
A) outsourcing 
B) compensation 
C) differentiation 
D) lag

Question 17

Only one third of Canadian executives state that their strategies are supported by a workforce plan.Discuss what makes HR planning so difficult.List three practical and three perceptual and attitude barriers to workforce planning
or,
The 2017 Conference Board of Canada survey,Workforce Planning Practices in Canada: Human Resources Trends and Metrics,provides some insights into why the majority of organizational strategies are not supported by a workforce plan.Describe one practical and one perceptual and attitude barrier to workforce planning.Describe how an organization can overcome these barriers?

Accepted Answer

Practical and perception barriers to wor

Question 18

Human resources management (HRM)can be viewed as an umbrella term that encompasses three elements.What are these three elements?

Accepted Answer

A) philosophies,policies,and practices 
B) emergent,intended,realized 
C) transactional,transformational,temporal 
D) internal,external,results 
A) philosophies,policies,and practices 
B) emergent,intended,realized 
C) transactional,transformational,temporal 
D) internal,external,results

Question 19

Human resources create competitive advantage for organizations,which reflects a resource-based view.

Accepted Answer

A) True 
 B)False

Question 20

Refer to Scenario: Swimco.Fit is an important consideration in Swimco's HR strategic planning.What is it called when Swimco fits its HR strategy between its HR functions (i.e. ,training)and across its other business functions (i.e. ,accounting)?

Accepted Answer

A) external fit 
B) best fit 
C) internal fit 
D) organizational fit 
A) external fit 
B) best fit 
C) internal fit 
D) organizational fit

What employee skills do employers look for if they have a differentiation strategy?

Firms providing features that appeal to a particular market segment are said to compete on a differentiation strategy.

Refer to Scenario: Swimco.Why might Swimco's current focus on quality online customer service be an effective strategy for the retailer?

Refer to Scenario: Swimco.What is the primary reason that Swimco's HRM leadership team aligns their HR policies,practices,and philosophies with their organizational strategy?

Human resource professionals recognize the need to play a more strategic role within the organization,but many executives do not.

What are the three ways in which HR becomes a strategic business partner?

Recently HR departments have been required to move from demonstrating real value to articulating perceived value.

What does McDonald's "no unique response" system mean?

Four Seasons Hotels competes on service excellence.It invests in HR systems for service quality,such as selecting,training,and rewarding employees' service-related skills.What theory is being applied by Four Seasons Hotels.

How can employees provide a firm with competitive advantage?

Fit is an important consideration when designing HR programs.What is it called when an organization fits its HR strategy to other functional areas?

Define "strategic human resources management" and discuss some of the major elements it encompasses.

Over 70 percent of Canadian executives state that their strategies are supported by a workforce plan.

Costs incurred in training,motivating,compensating,and monitoring employees can be viewed as investments in human capital that result in gains to productivity per worker.How does this type of investment yield such gains?

A clearly written mission statement typically increases turnover.

What kind of strategy is an organization using if it attempts to pay wages slightly below industry norms?

Human resources management (HRM)can be viewed as an umbrella term that encompasses three elements.What are these three elements?

Human resources create competitive advantage for organizations,which reflects a resource-based view.

Refer to Scenario: Swimco.Fit is an important consideration in Swimco's HR strategic planning.What is it called when Swimco fits its HR strategy between its HR functions (i.e. ,training)and across its other business functions (i.e. ,accounting)?

Strategic Management

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters

Exam 2: Aligning HR With Strategy

What employee skills do employers look for if they have a differentiation strategy?

Firms providing features that appeal to a particular market segment are said to compete on a differentiation strategy.

Refer to Scenario: Swimco.Why might Swimco's current focus on quality online customer service be an effective strategy for the retailer?

Refer to Scenario: Swimco.What is the primary reason that Swimco's HRM leadership team aligns their HR policies,practices,and philosophies with their organizational strategy?

Human resource professionals recognize the need to play a more strategic role within the organization,but many executives do not.

What are the three ways in which HR becomes a strategic business partner?

Recently HR departments have been required to move from demonstrating real value to articulating perceived value.

What does McDonald's "no unique response" system mean?

Four Seasons Hotels competes on service excellence.It invests in HR systems for service quality,such as selecting,training,and rewarding employees' service-related skills.What theory is being applied by Four Seasons Hotels.

How can employees provide a firm with competitive advantage?

Fit is an important consideration when designing HR programs.What is it called when an organization fits its HR strategy to other functional areas?

Define "strategic human resources management" and discuss some of the major elements it encompasses.

Over 70 percent of Canadian executives state that their strategies are supported by a workforce plan.

Costs incurred in training,motivating,compensating,and monitoring employees can be viewed as investments in human capital that result in gains to productivity per worker.How does this type of investment yield such gains?

A clearly written mission statement typically increases turnover.

What kind of strategy is an organization using if it attempts to pay wages slightly below industry norms?

Human resources management (HRM)can be viewed as an umbrella term that encompasses three elements.What are these three elements?

Human resources create competitive advantage for organizations,which reflects a resource-based view.

Refer to Scenario: Swimco.Fit is an important consideration in Swimco's HR strategic planning.What is it called when Swimco fits its HR strategy between its HR functions (i.e. ,training)and across its other business functions (i.e. ,accounting)?

Strategic Management

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

HR Assessment and Analytics

Filters