Question 1

If employee morale drops,management can expect to see customer satisfaction levels drop in about six months.

Accepted Answer

A) True 
 B)False

Question 2

What percentage is typically added to an HR budget in order to regularly evaluate HR practices?

Accepted Answer

A) 5 percent 
B) 10 percent 
C) 15 percent 
D) 20 percent 
A) 5 percent 
B) 10 percent 
C) 15 percent 
D) 20 percent

Question 3

What term best defines how HR metrics,such as turnover and employee engagement,are used to describe the workforce?

Accepted Answer

A) workforce analytics 
B) HR analytics 
C) analytics 
D) performance metric 
A) workforce analytics 
B) HR analytics 
C) analytics 
D) performance metric

Question 4

Identify an organization you are familiar with (such as from your work experience or from your textbook).Discuss one measure that the organization uses to measure the efficiency of their HR practices.Provide a concrete example.Ensure you define efficiency.

Accepted Answer

Efficiency is expressed in terms of the

Question 5

The 5C model of HRM impact includes five areas for evaluating HRM: compliance,client satisfaction,culture management,cost control,and commitment.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT related to the Sarbanes-Oxley requirements?

Accepted Answer

A) executive compensation 
B) pension plans 
C) employee benefits 
D) whistleblower protection 
A) executive compensation 
B) pension plans 
C) employee benefits 
D) whistleblower protection

Question 7

HR analytics is an evidence-based approach for making better decisions about employees and HR policies,using a variety of tools to report HR metrics and to predict outcomes of HR programs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a passive measure of employee contentment with little relationship to performance?

Accepted Answer

A) satisfaction 
B) motivation 
C) fulfillment 
D) engagement 
A) satisfaction 
B) motivation 
C) fulfillment 
D) engagement

Question 9

What methods are typically used to measure client satisfaction?

Accepted Answer

A) informal feedback and surveys 
B) Delphi technique and focus groups 
C) questionnaires and nominal group technique 
D) critical incident method and breakout groups 
A) informal feedback and surveys 
B) Delphi technique and focus groups 
C) questionnaires and nominal group technique 
D) critical incident method and breakout groups

Question 10

There is growing interest in measuring HR.What is this interest fuelled by?

Accepted Answer

A) attempts to measure competitive advantage 
B) attempts to position HR as a strategic partner 
C) attempts to measure change initiatives 
D) attempts to evaluate HR activities 
A) attempts to measure competitive advantage 
B) attempts to position HR as a strategic partner 
C) attempts to measure change initiatives 
D) attempts to evaluate HR activities

Question 11

What does added value mean when measuring the impact of HRM practices?

Accepted Answer

The following examples help explain the

Question 12

There are a number of approaches to measuring the impact of HRM policies and practices.Measuring the cost per hire is an example of what type of measure?

Accepted Answer

A) activity-based measures 
B) hiring measures 
C) costing measures 
D) staffing measures 
A) activity-based measures 
B) hiring measures 
C) costing measures 
D) staffing measures

Question 13

Counting the number of employees completing training is an example of what type of measure?

Accepted Answer

A) activity-based measure 
B) costing measure 
C) client satisfaction measure 
D) employee satisfaction measure 
A) activity-based measure 
B) costing measure 
C) client satisfaction measure 
D) employee satisfaction measure

Question 14

Measuring and benchmarking HR activities will result in the fulfillment of management-by-objectives.

Accepted Answer

A) True 
 B)False

Question 15

When evaluating the effectiveness of HRM practices,organizations have the choice of using two approaches: fit or best practice.Briefly describe the difference between the two approaches.

Accepted Answer

See Figure 14.3 – Two Approaches: Fit or

Question 16

What is considered a zero-sum index when measuring HRM effectiveness?

Accepted Answer

A) growth 
B) survival 
C) maturity 
D) stability 
A) growth 
B) survival 
C) maturity 
D) stability

Question 17

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

Accepted Answer

A) employee commitment and productivity 
B) employee satisfaction and engagement 
C) employee innovation and advocacy 
D) employee satisfaction and work-life balance 
A) employee commitment and productivity 
B) employee satisfaction and engagement 
C) employee innovation and advocacy 
D) employee satisfaction and work-life balance

Question 18

What is the underlying assumption of the culture management model that is used to determine the effectiveness of HRM?

Accepted Answer

A) HR professionals are employed 20 to 30 percent of the time to ensure compliance with laws and legislation. 
B) Organizational effectiveness is directly correlated to the size of the human resources budget. 
C) HR practices can have a positive influence on employee attitudes,which in turn influence employee performance. 
D) Highly committed employees will make personal sacrifices for the job and will not leave the organization for personal gain. 
A) HR professionals are employed 20 to 30 percent of the time to ensure compliance with laws and legislation. 
B) Organizational effectiveness is directly correlated to the size of the human resources budget. 
C) HR practices can have a positive influence on employee attitudes,which in turn influence employee performance. 
D) Highly committed employees will make personal sacrifices for the job and will not leave the organization for personal gain.

Question 19

What is a typical way of measuring HR activities?

Accepted Answer

A) efficiency measures 
B) activity-based measures 
C) productivity measures 
D) health measures 
A) efficiency measures 
B) activity-based measures 
C) productivity measures 
D) health measures

Question 20

What are two main employee attitudes that are measured in HRM effectiveness surveys?

Accepted Answer

A) engagement,advocacy,and motivation 
B) satisfaction,empowerment,and engagement 
C) empowerment,commitment,and advocacy 
D) motivation,commitment,and work-life balance 
A) engagement,advocacy,and motivation 
B) satisfaction,empowerment,and engagement 
C) empowerment,commitment,and advocacy 
D) motivation,commitment,and work-life balance

If employee morale drops,management can expect to see customer satisfaction levels drop in about six months.

What percentage is typically added to an HR budget in order to regularly evaluate HR practices?

What term best defines how HR metrics,such as turnover and employee engagement,are used to describe the workforce?

Identify an organization you are familiar with (such as from your work experience or from your textbook).Discuss one measure that the organization uses to measure the efficiency of their HR practices.Provide a concrete example.Ensure you define efficiency.

The 5C model of HRM impact includes five areas for evaluating HRM: compliance,client satisfaction,culture management,cost control,and commitment.

Which of the following is NOT related to the Sarbanes-Oxley requirements?

HR analytics is an evidence-based approach for making better decisions about employees and HR policies,using a variety of tools to report HR metrics and to predict outcomes of HR programs.

Which of the following is a passive measure of employee contentment with little relationship to performance?

What methods are typically used to measure client satisfaction?

There is growing interest in measuring HR.What is this interest fuelled by?

What does added value mean when measuring the impact of HRM practices?

There are a number of approaches to measuring the impact of HRM policies and practices.Measuring the cost per hire is an example of what type of measure?

Counting the number of employees completing training is an example of what type of measure?

Measuring and benchmarking HR activities will result in the fulfillment of management-by-objectives.

When evaluating the effectiveness of HRM practices,organizations have the choice of using two approaches: fit or best practice.Briefly describe the difference between the two approaches.

What is considered a zero-sum index when measuring HRM effectiveness?

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

What is the underlying assumption of the culture management model that is used to determine the effectiveness of HRM?

What is a typical way of measuring HR activities?

What are two main employee attitudes that are measured in HRM effectiveness surveys?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters

Exam 14: HR Assessment and Analytics

If employee morale drops,management can expect to see customer satisfaction levels drop in about six months.

What percentage is typically added to an HR budget in order to regularly evaluate HR practices?

What term best defines how HR metrics,such as turnover and employee engagement,are used to describe the workforce?

Identify an organization you are familiar with (such as from your work experience or from your textbook).Discuss one measure that the organization uses to measure the efficiency of their HR practices.Provide a concrete example.Ensure you define efficiency.

The 5C model of HRM impact includes five areas for evaluating HRM: compliance,client satisfaction,culture management,cost control,and commitment.

Which of the following is NOT related to the Sarbanes-Oxley requirements?

HR analytics is an evidence-based approach for making better decisions about employees and HR policies,using a variety of tools to report HR metrics and to predict outcomes of HR programs.

Which of the following is a passive measure of employee contentment with little relationship to performance?

What methods are typically used to measure client satisfaction?

There is growing interest in measuring HR.What is this interest fuelled by?

What does added value mean when measuring the impact of HRM practices?

There are a number of approaches to measuring the impact of HRM policies and practices.Measuring the cost per hire is an example of what type of measure?

Counting the number of employees completing training is an example of what type of measure?

Measuring and benchmarking HR activities will result in the fulfillment of management-by-objectives.

When evaluating the effectiveness of HRM practices,organizations have the choice of using two approaches: fit or best practice.Briefly describe the difference between the two approaches.

What is considered a zero-sum index when measuring HRM effectiveness?

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

What is the underlying assumption of the culture management model that is used to determine the effectiveness of HRM?

What is a typical way of measuring HR activities?

What are two main employee attitudes that are measured in HRM effectiveness surveys?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters