Question 1

What costs did National Steel track over four years to determine the effectiveness of its safety programs?

Accepted Answer

A) safety incentive payouts and needs assessment costs 
B) injuries on the job,and safety orientation and training 
C) cost of accidents and motivation for safe behaviour 
D) drug and alcohol addiction,and lost-time accidents 
A) safety incentive payouts and needs assessment costs 
B) injuries on the job,and safety orientation and training 
C) cost of accidents and motivation for safe behaviour 
D) drug and alcohol addiction,and lost-time accidents

Question 2

By focusing on the alignment of HR practices with organizational strategy,a company will achieve greater performance and fit than by focusing on best practices and benchmarking.

Accepted Answer

A) True 
 B)False

Question 3

An example of a costing measure is the number of employees hired.

Accepted Answer

A) True 
 B)False

Question 4

An example of an activity-based measure is the cost of the training program.

Accepted Answer

A) True 
 B)False

Question 5

Briefly describe three methods used to measure client satisfaction.

Accepted Answer

1. Informal Feedback: People can simply

Question 6

What term best defines the collection and analysis of facts and statistics for reference or analysis?

Accepted Answer

A) performance metric 
B) analytics 
C) data 
D) hr analytics 
A) performance metric 
B) analytics 
C) data 
D) hr analytics

Question 7

Which of the following is a measure of high employee motivation,commitment,and advocacy?

Accepted Answer

A) empowerment 
B) engagement 
C) motivation 
D) satisfaction 
A) empowerment 
B) engagement 
C) motivation 
D) satisfaction

Question 8

Attitudes,in an organizational context,can be defined as perceptions or opinions about organizational characteristics.

Accepted Answer

A) True 
 B)False

Question 9

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

Accepted Answer

A) employee turnover and "presenteeism" 
B) employee commitment and engagement 
C) employee innovation and advocacy 
D) employee satisfaction and work-life balance 
A) employee turnover and "presenteeism" 
B) employee commitment and engagement 
C) employee innovation and advocacy 
D) employee satisfaction and work-life balance

Question 10

What type of costs can be estimated but not easily measured by financial expenditures?

Accepted Answer

A) direct 
B) indirect 
C) tangible 
D) intangible 
A) direct 
B) indirect 
C) tangible 
D) intangible

Question 11

The goal of surveying clients is to identify gaps between their expectations and their satisfaction.

Accepted Answer

A) True 
 B)False

Question 12

What is a problem with measuring client satisfaction?

Accepted Answer

A) low expectations of clients 
B) conflicting expectations 
C) use of broad techniques 
D) use of critical incident methods 
A) low expectations of clients 
B) conflicting expectations 
C) use of broad techniques 
D) use of critical incident methods

Question 13

What organizational costs would be affected by a smoking cessation program?

Accepted Answer

A) pension costs 
B) vacation costs 
C) presenteeism costs 
D) productivity costs 
A) pension costs 
B) vacation costs 
C) presenteeism costs 
D) productivity costs

Question 14

Which of the following is NOT an approach to measuring HRM practices?

Accepted Answer

A) activity-based measures 
B) costing measures 
C) client satisfaction 
D) balanced scorecard 
A) activity-based measures 
B) costing measures 
C) client satisfaction 
D) balanced scorecard

Question 15

What are two of the main employee attitudes that are measured in HRM effectiveness surveys?

Accepted Answer

A) initiative and satisfaction 
B) satisfaction and collaboration 
C) empowerment and commitment 
D) engagement and motivation 
A) initiative and satisfaction 
B) satisfaction and collaboration 
C) empowerment and commitment 
D) engagement and motivation

Question 16

Which of the following is NOT a hurdle to the development of HR metrics?

Accepted Answer

A) applying HR measures consistently and over time 
B) gaining acceptance of HR measures by stakeholders 
C) training managers to believe in the usefulness of HR measures 
D) identifying HR measures that are grounded in research and theory and are practical 
A) applying HR measures consistently and over time 
B) gaining acceptance of HR measures by stakeholders 
C) training managers to believe in the usefulness of HR measures 
D) identifying HR measures that are grounded in research and theory and are practical

Question 17

Typically,what is an organization's largest controllable cost?

Accepted Answer

A) technological costs 
B) capital costs 
C) labour costs 
D) benefits costs 
A) technological costs 
B) capital costs 
C) labour costs 
D) benefits costs

Question 18

Which of the following is a response time efficiency measure?

Accepted Answer

A) time between requisition and filling of position 
B) processing costs per benefit claim 
C) administration costs per benefit claim 
D) cost per training day 
A) time between requisition and filling of position 
B) processing costs per benefit claim 
C) administration costs per benefit claim 
D) cost per training day

Question 19

Why is there interest in measuring HR?

Accepted Answer

A) the need for competitive measurements 
B) the need to measure human resource productivity 
C) the need to measure change initiatives 
D) the need for objective indicators of success to accompany the analysis of HR activities 
A) the need for competitive measurements 
B) the need to measure human resource productivity 
C) the need to measure change initiatives 
D) the need for objective indicators of success to accompany the analysis of HR activities

Question 20

Discuss the three ways HR practices can reduce labour expenses by reducing the size of the labour force.

Accepted Answer

∙ Technology: One of the most frequently

What costs did National Steel track over four years to determine the effectiveness of its safety programs?

By focusing on the alignment of HR practices with organizational strategy,a company will achieve greater performance and fit than by focusing on best practices and benchmarking.

An example of a costing measure is the number of employees hired.

An example of an activity-based measure is the cost of the training program.

Briefly describe three methods used to measure client satisfaction.

What term best defines the collection and analysis of facts and statistics for reference or analysis?

Which of the following is a measure of high employee motivation,commitment,and advocacy?

Attitudes,in an organizational context,can be defined as perceptions or opinions about organizational characteristics.

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

What type of costs can be estimated but not easily measured by financial expenditures?

The goal of surveying clients is to identify gaps between their expectations and their satisfaction.

What is a problem with measuring client satisfaction?

What organizational costs would be affected by a smoking cessation program?

Which of the following is NOT an approach to measuring HRM practices?

What are two of the main employee attitudes that are measured in HRM effectiveness surveys?

Which of the following is NOT a hurdle to the development of HR metrics?

Typically,what is an organization's largest controllable cost?

Which of the following is a response time efficiency measure?

Why is there interest in measuring HR?

Discuss the three ways HR practices can reduce labour expenses by reducing the size of the labour force.

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters

Exam 14: HR Assessment and Analytics

What costs did National Steel track over four years to determine the effectiveness of its safety programs?

By focusing on the alignment of HR practices with organizational strategy,a company will achieve greater performance and fit than by focusing on best practices and benchmarking.

An example of a costing measure is the number of employees hired.

An example of an activity-based measure is the cost of the training program.

Briefly describe three methods used to measure client satisfaction.

What term best defines the collection and analysis of facts and statistics for reference or analysis?

Which of the following is a measure of high employee motivation,commitment,and advocacy?

Attitudes,in an organizational context,can be defined as perceptions or opinions about organizational characteristics.

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

What type of costs can be estimated but not easily measured by financial expenditures?

The goal of surveying clients is to identify gaps between their expectations and their satisfaction.

What is a problem with measuring client satisfaction?

What organizational costs would be affected by a smoking cessation program?

Which of the following is NOT an approach to measuring HRM practices?

What are two of the main employee attitudes that are measured in HRM effectiveness surveys?

Which of the following is NOT a hurdle to the development of HR metrics?

Typically,what is an organization's largest controllable cost?

Which of the following is a response time efficiency measure?

Why is there interest in measuring HR?

Discuss the three ways HR practices can reduce labour expenses by reducing the size of the labour force.

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters