Question 1

If an organization wishes to monitor the costs of turnover,which two costs should it measure?

Accepted Answer

A) lost revenue and productivity 
B) absenteeism and termination 
C) replacement and training 
D) learning time and recruitment 
A) lost revenue and productivity 
B) absenteeism and termination 
C) replacement and training 
D) learning time and recruitment

Question 2

In the book titled Retooling HR,author Boudreau stated that HR evolution is challenged by the presence of too much information.What solution did the author suggest?

Accepted Answer

A) reducing the volume of information 
B) developing measures to summarize information 
C) focusing on relevant HR information 
D) creating frameworks to interpret the information 
A) reducing the volume of information 
B) developing measures to summarize information 
C) focusing on relevant HR information 
D) creating frameworks to interpret the information

Question 3

Which of the following is NOT part of the 5C model of HRM impact?

Accepted Answer

A) contribution 
B) cost control 
C) compliance 
D) commitment 
A) contribution 
B) cost control 
C) compliance 
D) commitment

Question 4

Attitudes in an organizational context can be defined as perceptions or opinions about organizational characteristics.

Accepted Answer

A) True 
 B)False

Question 5

What are three of the main employee attitudes that are measured in HRM effectiveness surveys?

Accepted Answer

A) motivation,commitment,and work-life balance 
B) satisfaction empowerment,and engagement 
C) empowerment,commitment,and advocacy 
D) engagement,satisfaction,and motivation 
A) motivation,commitment,and work-life balance 
B) satisfaction empowerment,and engagement 
C) empowerment,commitment,and advocacy 
D) engagement,satisfaction,and motivation

Question 6

If HRM is effective,it can cause numerous effects on employee behaviour.What is one such effect?

Accepted Answer

A) improving customer satisfaction 
B) enhancing employee attrition 
C) reducing employee shirking 
D) eliminating high-potentials 
A) improving customer satisfaction 
B) enhancing employee attrition 
C) reducing employee shirking 
D) eliminating high-potentials

Question 7

The HR profession is like the accounting profession because they both rely on generic measures and principles.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is the beginning of the strategic HR planning process?

Accepted Answer

A) assessing and implementing HRM policies and practices 
B) defining,interpreting,and communicating HRM policies and practices 
C) aligning HRM programs and policies with organizational goals 
D) reviewing and evaluating how HRM programs and policies are performing 
A) assessing and implementing HRM policies and practices 
B) defining,interpreting,and communicating HRM policies and practices 
C) aligning HRM programs and policies with organizational goals 
D) reviewing and evaluating how HRM programs and policies are performing

Question 9

Identify and briefly describe the 5C model of HRM impact.

Accepted Answer

∙ Compliance: HR expertise is needed to

Question 10

If an organization measures a decline in employee morale,approximately how long will it take to realize a drop in customer satisfaction?

Accepted Answer

A) 2 months 
B) 4 months 
C) 6 months 
D) 8 months 
A) 2 months 
B) 4 months 
C) 6 months 
D) 8 months

Question 11

What term best defines the process of measuring an organization's behaviour,activities,and performance?

Accepted Answer

A) performance metrics 
B) analytics 
C) workforce analytics 
D) HR analytics 
A) performance metrics 
B) analytics 
C) workforce analytics 
D) HR analytics

Question 12

The Society for Human Resource Management identifies nine major reasons why it is important to measure HRM programs and practices.Briefly state five of these reasons.

Accepted Answer

∙ Labour costs are most often a firm’s l

Question 13

Why do some managers resist the need to measure the effectiveness of their performance?

Accepted Answer

A) because it is impossible to calibrate meaningful measures 
B) because they know that they are underperforming in their jobs 
C) because they do not control the information that is produced 
D) because the time to gather information exceeds the benefits 
A) because it is impossible to calibrate meaningful measures 
B) because they know that they are underperforming in their jobs 
C) because they do not control the information that is produced 
D) because the time to gather information exceeds the benefits

Question 14

Return on investment is a key financial ratio computed by an organization to determine its relative success in achieving its goals.

Accepted Answer

A) True 
 B)False

Question 15

What type of costs can be measured by financial expenditures?

Accepted Answer

A) direct 
B) indirect 
C) tangible 
D) intangible 
A) direct 
B) indirect 
C) tangible 
D) intangible

Question 16

Which of the following is a cost-efficiency measure?

Accepted Answer

A) time to process compensation and benefits 
B) ratio of compensation expense to total operating expense 
C) number of training days and number of employees trained 
D) number of interviews per selection 
A) time to process compensation and benefits 
B) ratio of compensation expense to total operating expense 
C) number of training days and number of employees trained 
D) number of interviews per selection

Question 17

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

Accepted Answer

A) outcome-based mimicry 
B) frequency-based mimicry 
C) trait-based mimicry 
D) knowledge-based mimicry 
A) outcome-based mimicry 
B) frequency-based mimicry 
C) trait-based mimicry 
D) knowledge-based mimicry

Question 18

What are some of the necessary costs for human resources accounting?

Accepted Answer

A) training,development,executive salaries,and benefits 
B) recruiting,selecting,training,and retaining 
C) technology,outsourcing,selecting,and orientation 
D) downsizing,training,recruiting,and development 
A) training,development,executive salaries,and benefits 
B) recruiting,selecting,training,and retaining 
C) technology,outsourcing,selecting,and orientation 
D) downsizing,training,recruiting,and development

Question 19

Which of the following is one of the four basic questions used in the balanced HR scorecard?

Accepted Answer

A) How do employees see us? 
B) Can we continue to remain profitable? 
C) How do we look to shareholders? 
D) Which areas need improvement? 
A) How do employees see us? 
B) Can we continue to remain profitable? 
C) How do we look to shareholders? 
D) Which areas need improvement?

Question 20

According to a recent study,what percentage increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?

Accepted Answer

A) 0.8 percent 
B) 1.3 percent 
C) 1.8 percent 
D) 2.3 percent 
A) 0.8 percent 
B) 1.3 percent 
C) 1.8 percent 
D) 2.3 percent

If an organization wishes to monitor the costs of turnover,which two costs should it measure?

In the book titled Retooling HR,author Boudreau stated that HR evolution is challenged by the presence of too much information.What solution did the author suggest?

Which of the following is NOT part of the 5C model of HRM impact?

Attitudes in an organizational context can be defined as perceptions or opinions about organizational characteristics.

What are three of the main employee attitudes that are measured in HRM effectiveness surveys?

If HRM is effective,it can cause numerous effects on employee behaviour.What is one such effect?

The HR profession is like the accounting profession because they both rely on generic measures and principles.

Which of the following is the beginning of the strategic HR planning process?

Identify and briefly describe the 5C model of HRM impact.

If an organization measures a decline in employee morale,approximately how long will it take to realize a drop in customer satisfaction?

What term best defines the process of measuring an organization's behaviour,activities,and performance?

The Society for Human Resource Management identifies nine major reasons why it is important to measure HRM programs and practices.Briefly state five of these reasons.

Why do some managers resist the need to measure the effectiveness of their performance?

Return on investment is a key financial ratio computed by an organization to determine its relative success in achieving its goals.

What type of costs can be measured by financial expenditures?

Which of the following is a cost-efficiency measure?

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

What are some of the necessary costs for human resources accounting?

Which of the following is one of the four basic questions used in the balanced HR scorecard?

According to a recent study,what percentage increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters

Exam 14: HR Assessment and Analytics

If an organization wishes to monitor the costs of turnover,which two costs should it measure?

In the book titled Retooling HR,author Boudreau stated that HR evolution is challenged by the presence of too much information.What solution did the author suggest?

Which of the following is NOT part of the 5C model of HRM impact?

Attitudes in an organizational context can be defined as perceptions or opinions about organizational characteristics.

What are three of the main employee attitudes that are measured in HRM effectiveness surveys?

If HRM is effective,it can cause numerous effects on employee behaviour.What is one such effect?

The HR profession is like the accounting profession because they both rely on generic measures and principles.

Which of the following is the beginning of the strategic HR planning process?

Identify and briefly describe the 5C model of HRM impact.

If an organization measures a decline in employee morale,approximately how long will it take to realize a drop in customer satisfaction?

What term best defines the process of measuring an organization's behaviour,activities,and performance?

The Society for Human Resource Management identifies nine major reasons why it is important to measure HRM programs and practices.Briefly state five of these reasons.

Why do some managers resist the need to measure the effectiveness of their performance?

Return on investment is a key financial ratio computed by an organization to determine its relative success in achieving its goals.

What type of costs can be measured by financial expenditures?

Which of the following is a cost-efficiency measure?

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

What are some of the necessary costs for human resources accounting?

Which of the following is one of the four basic questions used in the balanced HR scorecard?

According to a recent study,what percentage increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters