Question 1

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Accepted Answer

A) Critical success factors 
B) Crucial success factors 
C) Key performance indicators 
D) Key performance factors 
A) Critical success factors 
B) Crucial success factors 
C) Key performance indicators 
D) Key performance factors

Question 2

Which of the following is a potential feature of a digital dashboard?

Accepted Answer

A) A hot list of KPIs refreshed every 15 minutes 
B) A running line graph of planned versus actual production for the past 24 hours 
C) A graph of stock market prices 
D) All of the above 
A) A hot list of KPIs refreshed every 15 minutes 
B) A running line graph of planned versus actual production for the past 24 hours 
C) A graph of stock market prices 
D) All of the above

Question 3

What is a graphical display of patterns and complex relationships in large amounts of data?

Accepted Answer

A) Visualization 
B) Model 
C) Table 
D) Digital spreadsheet 
A) Visualization 
B) Model 
C) Table 
D) Digital spreadsheet

Question 4

An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables,subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimization analysis?

Accepted Answer

A) Calculate the highest potential profits 
B) Calculate employee benefit payments 
C) Use this as an extension for a digital dashboard 
D) Create production schedules 
A) Calculate the highest potential profits 
B) Calculate employee benefit payments 
C) Use this as an extension for a digital dashboard 
D) Create production schedules

Question 5

Which of the below is a customer-facing process?

Accepted Answer

A) Communicating with customers 
B) Strategic goal setting 
C) Providing performance feedback and rewards 
D) Purchasing raw materials 
A) Communicating with customers 
B) Strategic goal setting 
C) Providing performance feedback and rewards 
D) Purchasing raw materials

Question 6

Which of the following departments is primarily responsible for promoting discounts,attracting customers,and communicating marketing campaigns?

Accepted Answer

A) Accounting and Finance 
B) Marketing and Sales 
C) Operations Management 
D) Human Resources 
A) Accounting and Finance 
B) Marketing and Sales 
C) Operations Management 
D) Human Resources

Question 7

Which of the following is not included in the decision-making process?

Accepted Answer

A) Data Collection 
B) Solution Benchmarking 
C) Solution Generation 
D) Solution Test 
A) Data Collection 
B) Solution Benchmarking 
C) Solution Generation 
D) Solution Test

Question 8

Business process modeling or mapping,is the activity of creating a detailed flowchart or process map of a work process that shows its inputs,tasks,and activities in a ________ sequence.

Accepted Answer

A) Unstructured 
B) Semistructured 
C) Structured 
D) Unilateral 
A) Unstructured 
B) Semistructured 
C) Structured 
D) Unilateral

Question 9

____________ produces graphical displays of patterns and complex relationships in large amounts of data.

Accepted Answer

The answer of ____________ produces graphical displays of patterns and...

Question 10

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Accepted Answer

A) As-Is process models 
B) To-Be process models 
C) Competitive business process models 
D) Workflow model 
A) As-Is process models 
B) To-Be process models 
C) Competitive business process models 
D) Workflow model

Question 11

__________ information systems is a specialized DSS that supports senior-level executives and unstructured,long-term,nonroutine decisions requiring judgment,evolution and insight.

Accepted Answer

The answer of __________ information systems is a specialized DSS...

Question 12

Efficiency MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a type of effectiveness MIS metric?

Accepted Answer

A) Transaction speed 
B) System availability 
C) Usability 
D) Throughput 
A) Transaction speed 
B) System availability 
C) Usability 
D) Throughput

Question 14

Strategic planning is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 15

Anne-Marie Cole runs the sales division for a local auto insurance firm.One of her key duties is to calculate her company's market share.When evaluating the prior year numbers,she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales.What is Anne-Marie's current market share?

Accepted Answer

A) 1% 
B) 10% 
C) 18% 
D) 20% 
A) 1% 
B) 10% 
C) 18% 
D) 20%

Question 16

Which of the following processes focuses on the entire customer order process and operates across functional departments?

Accepted Answer

A) Order to delivery process 
B) Customer billing process 
C) Customer loan process 
D) All of the above 
A) Order to delivery process 
B) Customer billing process 
C) Customer loan process 
D) All of the above

Question 17

Which of the below is not included as part of a benchmark?

Accepted Answer

A) Benchmarks help assess how an MIS project performs over time 
B) When measured against MIS projects,benchmarks can provide feedback so managers can control the system 
C) Benchmarks help to establish baseline values the system seeks to attain 
D) Benchmarks perform all of the above 
A) Benchmarks help assess how an MIS project performs over time 
B) When measured against MIS projects,benchmarks can provide feedback so managers can control the system 
C) Benchmarks help to establish baseline values the system seeks to attain 
D) Benchmarks perform all of the above

Question 18

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?

Accepted Answer

A) ROI 
B) CSF 
C) KPI 
D) None of the above 
A) ROI 
B) CSF 
C) KPI 
D) None of the above

Question 19

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Accepted Answer

A) ROI 
B) CSF 
C) KPI 
D) None of the above 
A) ROI 
B) CSF 
C) KPI 
D) None of the above

Question 20

What is measured by benchmarks such as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?

Accepted Answer

A) Usability 
B) Customer satisfaction 
C) Financial 
D) Conversion rates 
A) Usability 
B) Customer satisfaction 
C) Financial 
D) Conversion rates

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Which of the following is a potential feature of a digital dashboard?

What is a graphical display of patterns and complex relationships in large amounts of data?

An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables,subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimization analysis?

Which of the below is a customer-facing process?

Which of the following departments is primarily responsible for promoting discounts,attracting customers,and communicating marketing campaigns?

Which of the following is not included in the decision-making process?

Business process modeling or mapping,is the activity of creating a detailed flowchart or process map of a work process that shows its inputs,tasks,and activities in a ________ sequence.

____________ produces graphical displays of patterns and complex relationships in large amounts of data.

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

__________ information systems is a specialized DSS that supports senior-level executives and unstructured,long-term,nonroutine decisions requiring judgment,evolution and insight.

Efficiency MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Which of the following is a type of effectiveness MIS metric?

Strategic planning is a customer-facing business process.

Which of the following processes focuses on the entire customer order process and operates across functional departments?

Which of the below is not included as part of a benchmark?

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

What is measured by benchmarks such as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 2: Decisions and Processes: Value Driven Business

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Which of the following is a potential feature of a digital dashboard?

What is a graphical display of patterns and complex relationships in large amounts of data?

An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables,subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimization analysis?

Which of the below is a customer-facing process?

Which of the following departments is primarily responsible for promoting discounts,attracting customers,and communicating marketing campaigns?

Which of the following is not included in the decision-making process?

Business process modeling or mapping,is the activity of creating a detailed flowchart or process map of a work process that shows its inputs,tasks,and activities in a ________ sequence.

____________ produces graphical displays of patterns and complex relationships in large amounts of data.

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

__________ information systems is a specialized DSS that supports senior-level executives and unstructured,long-term,nonroutine decisions requiring judgment,evolution and insight.

Efficiency MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Which of the following is a type of effectiveness MIS metric?

Strategic planning is a customer-facing business process.

Which of the following processes focuses on the entire customer order process and operates across functional departments?

Which of the below is not included as part of a benchmark?

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

What is measured by benchmarks such as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters