Question 1

Which of the below processes would be found in the operations management department?

Accepted Answer

A) Creating production schedules 
B) Communicating marketing campaigns 
C) Hiring employees 
D) Processing sales 
A) Creating production schedules 
B) Communicating marketing campaigns 
C) Hiring employees 
D) Processing sales

Question 2

Review the below statements.Which one does not represent an example of a structured decision?

Accepted Answer

A) Reordering inventory 
B) Deciding to enter a new market 
C) Creating the employee weekly staffing schedule 
D) Creating the employee weekly production schedule 
A) Reordering inventory 
B) Deciding to enter a new market 
C) Creating the employee weekly staffing schedule 
D) Creating the employee weekly production schedule

Question 3

Differentiate among business process improvements,streamlining,and reengineering.

Accepted Answer

Business process improvement attempts to

Question 4

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Accepted Answer

A) Business-facing processes 
B) Industry-specific customer facing processes 
C) Customer-facing process 
D) Industry-specific business-facing processes 
A) Business-facing processes 
B) Industry-specific customer facing processes 
C) Customer-facing process 
D) Industry-specific business-facing processes

Question 5

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Accepted Answer

A) Email 
B) Twitter 
C) Facebook 
D) All of the above 
A) Email 
B) Twitter 
C) Facebook 
D) All of the above

Question 6

Review the below list of key terms and determine which one typically occurs during managerial business process improvement.

Accepted Answer

A) Automation 
B) Streamlining 
C) Reengineering 
D) Improvement 
A) Automation 
B) Streamlining 
C) Reengineering 
D) Improvement

Question 7

A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

Accepted Answer

The answer of A(n)_________ agent is a special-purpose knowledge-based information...

Question 8

The accounting and finance department performs processes such as creating financial statements,paying accounts payables,and collecting accounts receivables.What form of processes do these represent?

Accepted Answer

A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer-facing processes 
D) All of the above 
A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer-facing processes 
D) All of the above

Question 9

Which of the below represents an internal KPI that indicates the earning power of a project?

Accepted Answer

A) Market share 
B) Return on intelligent 
C) Sensitivity analysis 
D) Return on investment 
A) Market share 
B) Return on intelligent 
C) Sensitivity analysis 
D) Return on investment

Question 10

At which level will a manager use analytics to make decisions?

Accepted Answer

A) Operational level 
B) Managerial level 
C) Strategic level 
D) All of the above 
A) Operational level 
B) Managerial level 
C) Strategic level 
D) All of the above

Question 11

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Accepted Answer

A) True 
 B)False

Question 12

Which of the below key terms represents the types of decisions made at the operational,managerial,and strategic levels of a company?

Accepted Answer

A) Structured decisions 
B) Unstructured decisions 
C) Semistructured decisions 
D) All of the above 
A) Structured decisions 
B) Unstructured decisions 
C) Semistructured decisions 
D) All of the above

Question 13

___________ MIS metrics measure the performance of the IT system itself including throughput,speed,availability,etc.

Accepted Answer

The answer of ___________ MIS metrics measure the performance of...

Question 14

To-Be process __________ represent the current state of the operation that has been mapped,without any specific improvements or changes to existing processes.

Accepted Answer

The answer of To-Be process __________ represent the current state...

Question 15

What is the primary goal of the As-Is process model?

Accepted Answer

A) To outline the process elements for the To-Be process 
B) To create process choices for the As-Is process 
C) To simplify,eliminate,and improve the To-Be process 
D) To analyze the To-Be process elements 
A) To outline the process elements for the To-Be process 
B) To create process choices for the As-Is process 
C) To simplify,eliminate,and improve the To-Be process 
D) To analyze the To-Be process elements

Question 16

Which of the below describes the efficiency MIS metric of throughout?

Accepted Answer

A) The number of hours a system is available for users 
B) The time it takes to respond to user interactions such as a mouse click 
C) The amount of information that can travel through a system at any point in time 
D) The ease with which people perform transactions and/or find information 
A) The number of hours a system is available for users 
B) The time it takes to respond to user interactions such as a mouse click 
C) The amount of information that can travel through a system at any point in time 
D) The ease with which people perform transactions and/or find information

Question 17

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Accepted Answer

A) Analytics 
B) Structured decisions 
C) Unstructured decisions 
D) Semistructured decisions 
A) Analytics 
B) Structured decisions 
C) Unstructured decisions 
D) Semistructured decisions

Question 18

What is an optimizing system that can find and evaluate solutions with many more possibilities,faster and more thoroughly than a human?

Accepted Answer

A) Genetic algorithm 
B) Expert system 
C) Intelligent agent 
D) Virtual reality 
A) Genetic algorithm 
B) Expert system 
C) Intelligent agent 
D) Virtual reality

Question 19

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Accepted Answer

A) True 
 B)False

Question 20

Intelligent systems are various commercial applications of artificial intelligence.

Accepted Answer

A) True 
 B)False

Which of the below processes would be found in the operations management department?

Review the below statements.Which one does not represent an example of a structured decision?

Differentiate among business process improvements,streamlining,and reengineering.

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Review the below list of key terms and determine which one typically occurs during managerial business process improvement.

A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

The accounting and finance department performs processes such as creating financial statements,paying accounts payables,and collecting accounts receivables.What form of processes do these represent?

Which of the below represents an internal KPI that indicates the earning power of a project?

At which level will a manager use analytics to make decisions?

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Which of the below key terms represents the types of decisions made at the operational,managerial,and strategic levels of a company?

___________ MIS metrics measure the performance of the IT system itself including throughput,speed,availability,etc.

To-Be process __________ represent the current state of the operation that has been mapped,without any specific improvements or changes to existing processes.

What is the primary goal of the As-Is process model?

Which of the below describes the efficiency MIS metric of throughout?

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

What is an optimizing system that can find and evaluate solutions with many more possibilities,faster and more thoroughly than a human?

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Intelligent systems are various commercial applications of artificial intelligence.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 2: Decisions and Processes: Value Driven Business

Which of the below processes would be found in the operations management department?

Review the below statements.Which one does not represent an example of a structured decision?

Differentiate among business process improvements,streamlining,and reengineering.

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Review the below list of key terms and determine which one typically occurs during managerial business process improvement.

A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

The accounting and finance department performs processes such as creating financial statements,paying accounts payables,and collecting accounts receivables.What form of processes do these represent?

Which of the below represents an internal KPI that indicates the earning power of a project?

At which level will a manager use analytics to make decisions?

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Which of the below key terms represents the types of decisions made at the operational,managerial,and strategic levels of a company?

___________ MIS metrics measure the performance of the IT system itself including throughput,speed,availability,etc.

To-Be process __________ represent the current state of the operation that has been mapped,without any specific improvements or changes to existing processes.

What is the primary goal of the As-Is process model?

Which of the below describes the efficiency MIS metric of throughout?

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

What is an optimizing system that can find and evaluate solutions with many more possibilities,faster and more thoroughly than a human?

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Intelligent systems are various commercial applications of artificial intelligence.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters