Question 1

Customer facing processes result in a product or service that is received by an organization's ___________ customer.

Accepted Answer

The answer of Customer facing processes result in a product...

Question 2

What is the process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance?

Accepted Answer

A) Benchmarking 
B) Bottlenecking 
C) Consolidation 
D) Cycle time 
A) Benchmarking 
B) Bottlenecking 
C) Consolidation 
D) Cycle time

Question 3

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Accepted Answer

A) Develop core business activities required to run the day-to-day operations 
B) Control core business activities required to run the day-to-day operations 
C) Maintain core business activities required to run the day-to-day operations 
D) All of the above 
A) Develop core business activities required to run the day-to-day operations 
B) Control core business activities required to run the day-to-day operations 
C) Maintain core business activities required to run the day-to-day operations 
D) All of the above

Question 4

Effectiveness MIS metrics include throughput,transaction speed,and system availability.

Accepted Answer

A) True 
 B)False

Question 5

When analyzing the interrelationships between efficiency and effectiveness,where would a company ideally want to operate?

Accepted Answer

A) With high efficiency 
B) The upper right-hand corner of the interrelationship graph 
C) With high effectiveness 
D) All of the above 
A) With high efficiency 
B) The upper right-hand corner of the interrelationship graph 
C) With high effectiveness 
D) All of the above

Question 6

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?

Accepted Answer

A) Automation - streamlining - reengineering 
B) Artificial intelligence - streamlining - reengineering 
C) Automation - workflow - reinvention 
D) Automation - consolidating - restructuring 
A) Automation - streamlining - reengineering 
B) Artificial intelligence - streamlining - reengineering 
C) Automation - workflow - reinvention 
D) Automation - consolidating - restructuring

Question 7

What produces graphical displays of patterns and complex relationships in large amounts of data?

Accepted Answer

A) Granularity 
B) Visualization 
C) Digital Dashboard 
D) All of the above 
A) Granularity 
B) Visualization 
C) Digital Dashboard 
D) All of the above

Question 8

The structure of a typical organization is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

Accepted Answer

A) True 
 B)False

Question 9

What is the basic business system that serves the operational level and assists in making structured decisions?

Accepted Answer

A) OLTP 
B) OLAP 
C) TPS 
D) DSS 
A) OLTP 
B) OLAP 
C) TPS 
D) DSS

Question 10

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

Accepted Answer

A) As-is process model 
B) Business process reengineering model 
C) Customer facing process 
D) To-Be process model 
A) As-is process model 
B) Business process reengineering model 
C) Customer facing process 
D) To-Be process model

Question 11

What are measurements that evaluate results to determine whether a project is meeting its goals?

Accepted Answer

A) Models 
B) Metrics 
C) Benchmarks 
D) Genetic algorithms 
A) Models 
B) Metrics 
C) Benchmarks 
D) Genetic algorithms

Question 12

A _____________ is a temporary activity a company undertakes to create a unique product,service,or result.

Accepted Answer

The answer of A _____________ is a temporary activity a...

Question 13

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

Accepted Answer

A) Slice-and-Dice 
B) Competitive tables 
C) Drill-down 
D) Consolidation 
A) Slice-and-Dice 
B) Competitive tables 
C) Drill-down 
D) Consolidation

Question 14

What is the flow that a systems thinking approach using a TPS would follow?

Accepted Answer

A) Streamlining (Input)- CRUD,Calculate (Process)- Reports (Output) 
B) Source Documents (Input)- Optimization Analysis (Process)- (Feedback)- (Output) 
C) Source Documents (Input)- CRUD,Calculate (Process)- Reports (Output)- (Feedback) 
D) Selling Documents (Input)- Cycle Time (Process)- Reports (Output)- (Feedback) 
A) Streamlining (Input)- CRUD,Calculate (Process)- Reports (Output) 
B) Source Documents (Input)- Optimization Analysis (Process)- (Feedback)- (Output) 
C) Source Documents (Input)- CRUD,Calculate (Process)- Reports (Output)- (Feedback) 
D) Selling Documents (Input)- Cycle Time (Process)- Reports (Output)- (Feedback)

Question 15

____________ decisions are considered operational,and involve situations where established processes offer potential solutions.

Accepted Answer

The answer of ____________ decisions are considered operational,and involve situations...

Question 16

Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

Accepted Answer

A) True 
 B)False

Question 17

Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.

Accepted Answer

A) True 
 B)False

Question 18

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Accepted Answer

A) True 
 B)False

Question 19

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Accepted Answer

A business process is a standardized set

Question 20

Which of the below is not considered a part of decision making at the managerial level?

Accepted Answer

A) Installing productivity software 
B) Creating a short-term budget 
C) Allocating resources to a department 
D) Monitoring performance of a project team 
A) Installing productivity software 
B) Creating a short-term budget 
C) Allocating resources to a department 
D) Monitoring performance of a project team

Customer facing processes result in a product or service that is received by an organization's ___________ customer.

What is the process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance?

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Effectiveness MIS metrics include throughput,transaction speed,and system availability.

When analyzing the interrelationships between efficiency and effectiveness,where would a company ideally want to operate?

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?

What produces graphical displays of patterns and complex relationships in large amounts of data?

The structure of a typical organization is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

What is the basic business system that serves the operational level and assists in making structured decisions?

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

What are measurements that evaluate results to determine whether a project is meeting its goals?

A _____________ is a temporary activity a company undertakes to create a unique product,service,or result.

What is the flow that a systems thinking approach using a TPS would follow?

____________ decisions are considered operational,and involve situations where established processes offer potential solutions.

Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Which of the below is not considered a part of decision making at the managerial level?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters

Exam 2: Decisions and Processes: Value Driven Business

Customer facing processes result in a product or service that is received by an organization's ___________ customer.

What is the process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance?

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Effectiveness MIS metrics include throughput,transaction speed,and system availability.

When analyzing the interrelationships between efficiency and effectiveness,where would a company ideally want to operate?

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?

What produces graphical displays of patterns and complex relationships in large amounts of data?

The structure of a typical organization is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

What is the basic business system that serves the operational level and assists in making structured decisions?

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

What are measurements that evaluate results to determine whether a project is meeting its goals?

A _____________ is a temporary activity a company undertakes to create a unique product,service,or result.

What is the flow that a systems thinking approach using a TPS would follow?

____________ decisions are considered operational,and involve situations where established processes offer potential solutions.

Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Which of the below is not considered a part of decision making at the managerial level?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Filters